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December 2023 by Rick H.
Walking into Toys "R" Us in Richmond, BC is like hitting up one of my happy spots--it's rad to see this OG toy paradise still holding it down. Nostalgia hits me right in the feels, thinking about all the good times spent in the aisles surrounded by every kind of toy imaginable.But yo, let's keep it real. While I'm stoked Toys "R" Us is still in the game, peeping those prices going up is a bit of a buzzkill. I get it's tough to compete with the online giants throwing discounts left and right, but it's a bummer to see the cost of fun creeping higher.No cap, though, the selection and vibe in this place are still unbeatable. From classic board games to the freshest action figures, Toys "R" Us in Richmond is still that go-to spot for kids and those who refuse to grow up. Here's hoping they find a way to balance the game and keep the joy affordable for everyone on this nostalgic playground.
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November 2023 by Ger T.
This is one of my happy places , and I'm sure for countless other kidults like me too ! Always fun to browse and familiarize yourself with the latest collectibles/toys , they're usually relatively well-stocked with all the usual suspects like Funko Pop , Star Wars and Marvel Legends etc . They also bring over the Target exclusives from the States but quantities are VERY limited . One con is their prices are noticeably higher than the competition for some reason , so you just have to wait for their coupon days or promotions which do happen quite often . Happy shopping !
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March 2023 by Chanel Chan
Had a really nice chat with Laura while signing up for my gift registry
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January 2023 by Mo Gomaa
Cindy is the best, super helpful.
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December 2022 by Sanaya Master
We went into Babies R Us looking for a car seat and Ilka was extremely helpful and went above and beyond with her customer service by opening up a brand new box of a particular car seat that we were interested in so that we could have a closer look and try it out with our child before purchasing. A huge thanks to Ilka and all staff at Babies R Us for their wonderful customer service.
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November 2022 by Jennifer Oehler
We spent the day stomping around different stores in different malls in a desperate search for baby stuff. We should have just gone to Babies R Us first!The selection was great. Ilka and Aldena were very helpful and knowledgeable. They answered our questions and gave us clarity on big decisions, like which stroller/car seat to choose. Creating a registry was easy and we got coupon codes and a goodie bag. The whole experience was stress-free and we left feeling relieved.
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November 2022 by adriana morales
Ilka was amazing helping, really good support answered all the questions with all the baby stuff!
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October 2022 by PokemonZ PlayerZ
I found everything I was looking for, the Latin girl was friendly and helpful, the Babies area is well organized and looks great!
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March 2022 by Kris Elle
Very poor customer service. They say they have stock but wont confirm. Won't call another store to ask for stock, and when asked to speak to manager one never shows up after waiting 15min in the store. You lost my business!
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February 2022 by Leonard Tan
Horrible customer service! Went yesterday to make a simple return of an unopened item. Ops Manager, Harbinder, did not want to allow me to return the item. Item was not final sale, nor was it opened. She made accusations that I opened the item. She eventually offered me store credit after I threatened to complain to her district manager. Overall, bad customer service experience. If she is training staff at this store, it now makes sense why attitudes of employees at this store is so bad.
