Best Buy is an electronics store chain known for its wide selection of the latest technology, including computers, accessories, mobile devices, TVs, home theatre, and video games. Customers can conveniently reserve items online and pick them up in-store or shop online and receive free shipping on orders over $35. The store offers a Low Price Guarantee, and the in-house Geek Squad Agents are available to assist with repairing problems, protecting valuable devices, and providing additional perks through monthly home or business memberships. Customers have praised the knowledgeable and helpful staff at Best Buy's locations, particularly the exceptional service and expertise of the TV section staff and the patience and valuable advice provided by the staff on home electrical equipment. The store's Richmond branch has also received positive feedback for its staff's detailed information on the pros and cons of different gaming laptop options. Recent customer reviews highlight the store's competitive prices, efficient delivery and installation services, and the outstanding customer service provided by employees like Jake, who was commended for his professionalism, patience, and clear communication in addressing all the customer's questions and concerns. Additionally, a customer from the Richmond branch praised the exceptional service and support received from Michel, who was described as an asset to the Best Buy team.
I came here to buy an OLED TV. I was assisted quite quickly and the fellow who eventually helped me knew his stuff. I am happy with my purchase. And he had another fellow load the tv into my car. Thank you. It was a quick process.
June 2026
I love the huge selection of computers, tvs, sound systems, games, laptops, ebikes and so much more. Now that it is summer the ebikes are really popular in Richmond!
May 2026
Everyone was very helpful and trying to make sure I got the exact thing that I needed for my needs. It was a great experience
