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February 2024 by James Young
The service we received from drop off to pickup is excellent. After the car was dropped off, they also drove me to the car rental place to get my car rental. I would highly recommend this repair shop next time you need your car repaired.
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February 2024 by Eva Liang
Excellent service! Highly recommended. Staff is nice and responsive. Got my car back within 2 weeks and it's like brand new!
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February 2024 by Mike Loehndorf
Very professional
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February 2024 by Trista Y
Updates:Please read the shop's reply as a reflection on how they respond to customers when issues arise. Note their reply never addressed their mistakes, but is hostile and defamatory. Choose this shop at your own risk.- I texted manager Zena because she asked me to only contact her after issues with Macky. All previsous communications were through the shop. I was not "SPAMMING" Zena by sending two text inquiries. She could reply after holidays. Zena said I needed to get the front bracket MYSELF from dealership, never said shop could order on the 27th. I got the bracket from dealership myself.- Their reply states including staff names is "HATE SPEECH" and "INDIVIDUAL ABUSE". Those are serious allegations and loaded terms. This shop is misusing the terms by throwing them around VERY lightly. If it was "hate speech"/"individual abuse", they should contact Google or police. Ironically, they never had issues with positive reviews including staff names. Their initial reply also purposefully revealed my full name, which is against BC Personal Information Protection Act for customers (now deleted from shop’s side).- I didn’t use two different accounts to write reviews. This is another assumption the shop made. :)---Original Review:I am writing this on Christmas Eve because it has been a nightmare getting my car repaired with this auto body shop for my ICBC claim. Definitely a mistake on my side to choose this shop. If you like your vehicle, value your time, or want even just an average repair job done, I suggest avoiding this place.My family has done two repairs with this shop in 2016 and had good experiences. When my car was hit earlier this year, I decided to bring my car here because of the positive experiences we had 7 years ago. Unfortunately my experience this time is on the contrary. Some key issues below:On the scheduled car pick up day (when the repairs were supposedly completed), the staff Macky called me to tell me that he forgot to order a part (front plate holder). A part that I specified was damaged during the initial vehicle drop off 3 months ago. Macky called me 2 hours before my scheduled pick up time. He asked me to still pick up my car because their shop has limited space for vehicle storing and come back when the forgotten part gets delivered. No apologies for this mistake. Macky first said he was unsure why it was forgotten, then said "it has already happened, do you want to dwell on the past or focus on the future". It is a weird cliche to say and he completely refused to take accountability.Macky also did not provide a walk-through at the shop to view the repair quality. He told me I have to sign the paperwork to retrieve my car. The front lip part, where they did a manual repair, was obviously different than the surrounding parts. There is also random glue marks all over the front lip.When I requested to speak with the shop manager about the mistakes, Macky refused and said "there is no issues you need to speak to the manager about. You can just talk to me." Only because I have the manager's number from my family, I was able to reach the manager Zena for me to bring the car to assess the front lip repair.A week later, I went into the shop again to get the plate holder put on. I discovered that when the plate holder was ordered, they only ordered the back holder part and did not order the front frame although the frame was clearly broken. No information on how to obtain the front bracket was provided either. When I messaged Zena about this, she said to contact and remind her of this issue after Dec 27. Not sure why a customer needs to keep reminding them how to do their job properly. And again, not taking accountability for this miss.Staff is disrespectful, unprofessional, and trying to cut corners as much as possible. Apart from the examples above, there has been multiple miscommunications from their side, providing incorrect information about the repair progress and car safety issues. They were impatient and frustrated when
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January 2024 by Len Peters
Bridgeport Collision did a great job repairing my car. The repair was so well done it is impossible to tell the car was damaged. There were a couple of hiccups but Bridgeport Collision did a excellent job to smooth them over. Thanks for Bridgeport Collision for making my car like new again.
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January 2024 by H W
Unprofessional, disrespectful, irresponsible. Provided inconsistent information throughout the repair and does not own up to their mistakes.
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December 2023 by Angela Wu
They have been absolutely fantastic to deal with. Not only did they fit me in when I had an accident but when I had the courtesy car, the windshield cracked (oh yes, in this family, when it rains.... it pours) and they were so patient and walked me through the process. I'm so grateful for their speedy and friendly service. Would highly recommend them if you are looking for a collision repair shop.
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October 2023 by Jay
I’m sorry but I’m still dealing with a strong smoke smell since leaving my car hear since the tech smoked in my car. And also my driver door makes a popping sounds now which it never did before. Highly frustrating!
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August 2023 by Ray Hoang
incredibly professional and responsive. once the part came in they had my car fixed and ready for pick within a few daysServices: Painting
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June 2023 by Kata J.
Did the a great job in fixing my car, as the passenger side was completely destroyed by a truck. My car looks like new. Thank you for doing a great job. They also cleaning and vacuum.Services: Painting
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March 2023 by Olga Semenova
Very nice and quick service. They know what they are doing. Also they have courtesy car while doing repair which is pretty convenient
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March 2023 by Ryan Balajadia
Great experience! They fixed my car on schedule I’m impressed. Also, the staff are friendly and pleasant to deal with. Paint work looks great. I would use this business again.Service: Painting
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March 2023 by MonkeyKix “zoommax”
Very honest, trustworthy and very friendly. Professional and excellent work
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March 2023 by Richmond Auto Glass
Excellent service and high quality work. Highly recommended ?Service: Painting
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March 2023 by Zoey S
Great experience at Bridgeport Collision -they helped to fix damage to the front end of my car really quickly and at a fair price. They also did some extra paint work that was unexpected but so appreciated. The damaged area now looks flawless. I'll definitely be coming back here if I ever need any repair work done. Thank you!Service: Body & Trim
