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June 2023 by Kenneth Lai
Brown is a mid-range shoe store selling different brands. First of all, the shoes they sell are of good quality. And all brands are also internationally renowned brands. So there is confidence guaranteed. And this store also offers special offers. For example, some styles are currently 20% off. It's really a good choice.It's a pity that the waiters here are not very proactive. We asked his waiter to get a pair of shoes to put on, but unfortunately they ignored us after giving us the shoes. There were no customers in the store at the time. But she chose to stand next to the store manager instead of continuing to serve us. This is really a pity. Because we are really interested in buying this pair of shoes. But I gave up the idea due to the attitude of this waiter.Hope they can improve this shortcoming. Because as a well-known brand, it is really a shame to disappoint customers like this.
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May 2023 by k
Kaylen has the best customer service, very helpful! Thank you again for all your help. 5 stars!!
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January 2023 by Judy Xie
Went in today very interested in trying and buying a pair of shoes. I was trying on some displays and none of the staff acknowledged me despite the store being very quiet at the time. I asked for a size and the staff just returned saying it's not available and walked off to help another client. There was no attempt to even see what I was looking for and look for my size in another similar style. I would have liked to try on my size and order directly from the store. Since I felt like a bother for having to keep asking for my size when the staff walked away, I was frustrated and left.
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January 2023 by Anthe Tsakiris
Hello I wanted to share my experience with the managerial staff at Browns Shoes in the Richmond Centre store BC .Kyleen Erica not only went out of her way to answer my concerns I had but also solve them the best to her ability. A very professional/patient and friendly member of Browns management staff she also took the time in a busy store and kept me informed about my situation throughout the entire process while still maintaining the integrity and quality care for all other customers .Thank you ,January 4th 2023
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January 2023 by K W
Made a return which was easy and fast.
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October 2022 by Robin Wong
The staff at this Brown's shoes in Richmond Center is by far a 5 Star. I have never had a bad experience in this store and will go out of my way to shop at this particular store.
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September 2022 by Kevin N
Always had a good impression of Browns until now. We ordered a pair of boots to be picked up at this location. After being notified we can come pick it up, we open the box and notice a huge stain on one of the boots. No problem, this happens so we reorder it. But it comes in flawed again, and again. It’s now close to a month since the first pair and we still have no boots. After many trips here the 4th pair we receive are still flawed and we were offered no compensation. Overall it has been a horrible experience and I will definitely think twice before coming to this Browns store again.
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August 2022 by YUBIN DING
I bought a bigger size, I want to change to a smaller one, but they said they have already used it, so I can't change it. I only wore it for ten minutes and found that the shoes were too big.
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February 2022 by Is
The best shoe store to save money! The sale staff ignore and avoid you. I actually said out loud I want to buy these shoes within ear shot of the staff, (who where all chatting at the cashier) None bothered to look at or acknowledge me. Highly recommend management either restaff or extensively train staff in customer service.
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February 2022 by Kevin Nie
Always had a good impression of Browns until now. We ordered a pair of boots to be picked up at this location. After being notified we can come pick it up, we open the box and notice a huge stain on one of the boots. No problem, this happens so we reorder it. But it comes in flawed again, and again. It’s now close to a month since the first pair and we still have no boots. After many trips here the 4th pair we receive are still flawed and we were offered no compensation. Overall it has been a horrible experience and I will definitely think twice before coming to this Browns store again.
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January 2022 by Rod Sangala
Great shoe store , have made a few purchases here, staff seems friendly and helpfull. The have a pretty good Mens selection
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December 2021 by James Anthony
Would love to give a shout out to Jamain. He was a wonderful associate who helped me make a difficult choice between two recommendations with good points I did not consider. He even suggested an add on spray product.
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December 2021 by Goan Za
We return something to the store and the girl with high ponytail was really rude to us and talking to us in a tone that made me feel uncomfortable. Probably wont come back.
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September 2021 by Eata Mitchuk
I am so impressed with this store. My husband and I bought a pair of boots in December and after a month there was problems with the leather. We went in last night and they gave us another one, no problem! I love the fact they had the receipt on file and the person who helped us was amazing to deal with!!!! Customer service is amazing and we will be back!!!
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September 2021 by Lindsay Lussin
I was at this location over the weekend and received the BEST customer service I have EVER received at any retailer. I felt like they really cared vs. just trying to sell something. All of the staff are super friendly and helpful but the manager, Nuri Chan, really went above and beyond to ensure I was 100% happy with my purchase. I was absolutely blown away at the level of care and walked out of the store speechless and with a huge smile on my face. This location is not the closest one to me but I would gladly go out of my way to visit this store because of Nuri and his wonderful team.