Coach is a global fashion house and leader in leatherware located in Richmond. Customers consistently praise the excellent and attentive customer service. Staff members are described as very enthusiastic, nice, patient, and super friendly, providing quality input and guidance over product selections. They offer helpful services like customizing, repairing, and cutting items to size. Reviewers note that employees provide smooth and enjoyable shopping experiences, often going above and beyond, such as staying past closing time to complete transactions properly. This high level of service makes customers very happy and eager to return, with some specifically stating they would definitely shop there again.
I had such a lovely experience at the store thanks to the manager. Although the team was short-staffed, and never made me feel rushed. She was warm, friendly, and incredibly helpful. Her dedication and kindness really stood out, and I truly appreciate the extra effort she made.
October 2025
I had amazing experience at this store, employee named Navie helped me to select Wallet for a boy that I gifted.
September 2025
Xuenawei helped me and my friend to buy purses and she was absolutely wonderful! She was very knowledgeable and helpful, and made the experience 10/10. Beautiful location as well!
