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November 2023 by Joanne Julia
Bathrooms were clean, friendly staff went out of their way, washed windshield, and so forth, very pleasant and respectful
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September 2023 by J A Lao T-Dy
If I can give 0 stars I would have. Do not come here. This Esso is just the worst. I have the 5c/L discount card and every time I go there they would tell me that the discount is not working. I would understand if it's just one time visit or two, but after a couple of visits after a month or so and it is still not working, that's just ridiculous. Even my friends said they don't honor their discounts too...
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June 2023 by James Huenefeld
Worst gas station in richmond. Staff that are supposed to fuel your car with full service never come to your car to fill it up. You wait and wait and no one comes. You end up saving time by just fueling your own gas. After I decided to fill my own gas I went inside to buy something and noticed the employee that is supposed to fuel the cars was just hanging around inside doing nothing and starring at everyone fueling their own cars. They had another employee who was working the cashier so I know that the second employee hanging around was doing nothing in there.
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June 2023 by Alex gunning
Staff is nice, I didn’t have enough change for a PRIME hydration drink and she let me slide.
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May 2023 by Jeff Ling
Guy inside charged me for party size ice instead of fun size, and when I called him out he said it was only one size lol. I asked him again and he literally just walked away.. seriously was it worth lying to scam 2 dollars off someone?If he lies about ice he’s probably skimming other stuff. Just go to another station
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May 2023 by Will C
Very poor experience. Staff is very rude when told gas pump is broken and moved to another pump. He threatened with coarse language with my toddler in the back seat so I left. He yelled "motherfxxker" as I was driving off the gas station. Other staff was on site and did not stop this staff's behavior. Very frustrated and deeply angered by this inappropriate behavior.
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April 2023 by chronofanz
Supposedly full service, but I waited 5 minutes and nobody came to my car. The car in front of me seems to have waited even longer, while another customer beside me decided to fill up their own gas. All this time, the two workers were just standing around doing nothing. I finally decided to fill up my gas as well. Full service? More like no service ?
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April 2023 by Yue Zhao
Good service and nice price. They will help you fill the fuel and give you receipt.
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March 2023 by ARUN CHRISTI
Poor customer service, not worried about their own safety so can't imagine the plight of the customers. The Punjabi staff today (19th March, 2023) was super rude.
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January 2023 by Lucas Z
Don't get me wrong. I love Esso with their fast on-the-run for many years. However, this location is easily the most expensive priced one among all nearby Richmond gasoline stations. As other reviews indicated, I hardly see any price changing between night and day, also there were times when all other stations lowered their price to reflect supply change while this one stayed the same.As for a location, it is on the way either northbound via Garden City or eastbound via Westminster Hwy, which should be convenient for many morning commute residents. But the price here refused to compete with others makes it hard to stand out. I often go to other Esso or Superstore instead with a better price for fuels.Visually, this station is found overall clean and tidy for most of the time, it has a convenient store but no touchless car wash.
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January 2023 by ELTIK eltik
I tried to buy Coca-Cola but it was kind of expensive. I didn’t have enough money so I change it for Ice-T and he said I don’t like you because I try to change to another bottle. It’s crazy don’t go to this place.
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November 2022 by Feng Yie
Gas quality seems to be alright. Their payment system could be malfunctioning sometimes.
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November 2022 by Colleen Spring
Won't tell you the price over the phone. Tells you to check gas buddy. Poor customer service.
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October 2022 by Joey Brooks
This place consistently has the highest gas prices in all of Richmond.Moreover, the advertise themselves as offering "Full Service". I have seldom seen any workers offering "Full Service" to customers who are looking to purchase gas. This is false and misleading advertising.The combination of non-existent service and absurd gas prices makes this gas station the LEAST appealing in all of Richmond.Everyone: take your business elsewhere. The Shell across the street is 100x better. Cheaper gas, friendly staff, better gas, but most importantly: provides Full Service as advertised.
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September 2022 by pete
I have been few times, want to use washroom, told always out of order. What is the truth don’t know, that’s totally inconvenience for customers.
