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November 2023 by kid nash
I noticed an employee male was on the phone while there were people pumping gas where it's a full service station and the girl working inside had to come out and do it. What's he being paid for? Just being on the phone. This happened on Tuesday night around 9:00. Usually the service is really good here. What's happened? You got some students here that they don't seem to be jumping to the pump like they should. Management better get on top of this otherwise you're going to lose big business
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September 2023 by Amanda Wang
Just got gas and bought a bag of candy. The gas price was in fact higher than other nearby ones. The candy tasted funny so I checked. The bag of candy expired on 2022/11/25 and today is 2023/09/12!!! Hope the gas is ok!
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September 2023 by chuck collicott
Supposed to be full serve but haven't seen that service in the last 2 years. You're lucky if you catch them open till the posted signs as they always close early randomly. Easily the worst gas station in Richmond
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August 2023 by Jamie Hillier
It’s hit or miss with the staff.Often miss. With so many other options, the convenience of parking and location is outweighed by rude staff. I’ll drive further to get better service.
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June 2023 by Ryan Liew
Says its closed at 10PM.Arrived at 9:45, they are taking only customers who buy stuff from convenience but wont let me buy gas and insists they are closed because they want to cash out early and leave early?What a joke lol
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May 2023 by Bing
i went the day before yesterday, all pumps did not work! i asked inside the store. I was told the system was down. Today i went again, all pumps did not work again. Wont come back again. Put a sign there is easy. Do not waste customers' time.
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May 2023 by Jumbo Crab
This place does NOT accept PC Optimum card! Stay away if you want to earn PC points. Also the Indian girl staff inside only focused on swiping her phone, did not even care to raise her eye lid to look at me. WOW!
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March 2023 by Peter Johnsen
FYI it closes earlier than the time stated. I think the workers try to duck out a bit early.
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February 2023 by Sandi K
I'd give a zero if I could, because there was zero service. This is supposed to be a full service station. I waited and waited and no one came to serve me. I ended up serving myself. I happened to have an Esso gift card to use up, Otherwise I would have left and gone to the Petro Canada station a few blocks away (which was also 2 cents cheaper per litre.Avoid this Esso station. :(
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November 2022 by Marco
keep your reciepts for lotto scratch and wins from here i was sold 2 expired scratch and wins from here and when i came back no refund
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October 2022 by Jordan Tishler
Falsely advertising their gas prices online don’t go here if you’re looking for cheap gas
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October 2022 by claudia P
I checked Gasbuddy this morning, it showed 161.9 for the gas not sure it’s a bug or something! I called them to verify the price. They told me they can not tell me the price over the phone. I have to come in person to check for myself. Then I did! It turned out it’s 189.9. I highly suspected they reported the cheap price to gasbuddy on purpose to attract/fool customer!The Super Save Gas station is 187.9 so far the lowest in town as I am aware of! And great service all the time!
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April 2022 by Ben Daniels
The guys working helped 2 other cars grabbed our money and made us sure our own gas when there was no one on site here....he qas being racist because we were first nations I am gonna b3 complaining to your head office about this it happened literally 5 min ago so you know who was working
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January 2022 by Mackenzie Bransford
Only writing this as it is a consistent pattern with this location. In Richmond, the bylaw is full-service gas, and usually if somewhere is busy, I'm fine pumping my own gas. This station, even when you're the only car there, you will almost never get service. The attendants are in the back room and you have to get out of your car and say hello into the building to get their attention, at which point they take your payment inside and go back to the office, not coming to pump your gas or even offering
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September 2021 by Jacob Marley
When I was a kid Esso had so many television commercials bragging about their service. I don't ask much, but they can't even manage to pump your gas at this location. This location used to be okay, but a few years ago it took a nosedive and has been consistently bad ever since. Save yourself the headache and drive 1 block south to the PetroCan. Not just for the service, but it is also cheaper.To the person who suggested playing a game to see how long it would take someone to come out and pump gas, I laughed because I do the same. They always have an excuse, and the excuses rotate but the end result is the same. They really hate to pump gas here.
