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November 2023 by Simran Singh
Wilson was very helpful in finding me the right shoes for winter!! Very kind and knowledgeable!
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November 2023 by Jaide
Store was very clean and well maintained, however not one employee greeted me or asked if I needed help despite there only being a handful of customers in the store and more than enough staff. Looked at a pair of adidas nomads and was going to buy them, then I noticed the price tag! $190 for these shoes when you can go and get the same exact shoes at another store in the mall for $145!
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September 2023 by Kathy Chou
Really nice manager allowing me to make an exchange when I don't have the original box because it was ripped when I bought my kid's shoes and I didn't take it from the store. Remember to take your box no matter how beat up it might appear especially if you are shopping for a picky kid like me. Very grateful to the manager who's willing to make an exception. Thanks Foot Locker!
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September 2023 by Daryl Branz
I had a terrible experience at this Foot Locker location during a late evening stroll in the mall. Beware of some of the staff; they were super rude. My family was just casually strolling in the mall and decided to browse inside Foot Locker. While my wife was trying on a shoe, a staff member who seemed agitated grabbed the shoe abruptly after my wife put it back, as if to say, "thank you for messing up my arrangement," and placed it in a different rack. It was quite confrontational, and I found it unprofessional. Regardless of the closing time, customer service should be consistent. I won't be returning to that store
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August 2023 by egg egg
Terrible customer service at this store. You have customers waiting for assistance and 2 employees who stand there talking to each other. Why would you work in footwear if you’re not going to engage with customers? I went in and saw a woman waiting for assistance and the Indian and Asian guy with glasses are just standing around talking to each other. I was also waiting for assistance and they just completely ignored me and other customers. Every single time I visit this store, the employees are just chatting with each other. Take notes from the Robson location. They know how to train their employees.
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July 2023 by Adi Sumi
The young evening staff are consistently pleasant and keen toward customers and the store brand.
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May 2023 by Calvin
Employees were courteous on phone, and promptly checked stock for me. In the store they were responsive and helpful. I tried on a few shoes, they answered any questions I had. No problems.
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February 2023 by riceman10
I was literally the only person in the store, East Indian manager absolutely ignored me, walked past me twice and even coughed in my daughters face as she walked by. I’m sitting there holding a shoe waiting for help. I finally asked for help and the Filipino girl was as useless and rude. I hope they aren’t on commission
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February 2023 by tshering dolker
Wish to give zero star if possible. The staff members are so rude and unprofessional. I asked one guy if he can help me and he just hold his finger like this ☝? and when I asked if he can help me, he just walked alway. But there was one girl who was kind enough to assist me. The staff need more training
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January 2023 by Percy Spencer
Was able to find what I was looking for and staff was very helpful in finding what size shoe I needed
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December 2022 by Real Go
Maybe zero star if available. NO Recommendation to shop from this location. Employee are unprofessional & careless customers. I shopped there for new leased AJ, Sales brought out my size , but another sales told him that was for someone friend. Then told me no more same shoes for me. THEY ONLY SELL HYPE RELEASES TO THEIR FRIENDS BUT CUSTOMERS. Then they ignore you and don’t want to help you any more. Finally, I browsed same item and completed order from online with a bit higher price.These guys are destroying reputation of business at this location!!
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November 2022 by Name Last name
Terrible experience at this store. Employees ignore you and don’t want to help or greet you. Also this store only sells hype releases to their friends, I went in there and asked if they have a shoe releasing tomorrow, and the employee said “no” nothing else. He sounded like a robot just saying no over and over again. And sure enough the shoe released the next day there. Don’t give them your business as they only care about their friends and not general customers
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October 2022 by Fanfan Xx
People lineup from 4:30 am to 1:00pm because of the shoes. At the beginning they said it will drop at 10:00am and they change it to 12:00. After 12 the manager Michelle said they won’t drop the shoes without any reasons. We were lineup for 8 hours already!!
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October 2022 by Justin Chen
Unprofessional is an understatement for the quality of service here. The manager absolutely lost her cool and would no hear anyone out and went on rant and proceeded to close the door untrained and bad service would NOT recommend.
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October 2022 by TheLitKages
L everything , manager lost her temper and was too emotional. ITS NOT PERSONAL!!! Made us wait and said they didn’t care kept pushing release date , horrible!!!
