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March 2024 by Media Shojaee
Extremely disappointed with the lack of customer service. The salesperson seemed uninformed and unable to clarify the services offered. Overall, a frustrating experience.
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June 2023 by Favonian Fyzz
People are nice, but have trouble answering questions in English, recommend not coming unless you already know what you want. No custom made things for at least a year due to the doctor being away, only over the counter things. Price seems reasonable.
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April 2023 by Karen Hakansson
My brother’s stroke has left him with claw toes. The salesperson found the perfect shoes and slippers for him. We were in and out in less than minutes with a very satisfied customer.
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March 2022 by Fadwa Ahmed Ezzat (HopefulHopes)
great customer service and the sales lady was helpful and cheerful
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February 2022 by Julie Lu
The worst service I got in my life. The Sales lady is so impatient. The worst part is they are not transparent or honest in price. I called the store first to find out the price. The lady is so impatient and she won't tell you anything about the price. There's no price tag on the product. I'm not sure if the price is different based on if you have insurance or not. I bought one knee brace which cost me $224 in Richmond store. I went to Vancouver store bought the exactly same knee brace only cost me $155. I know sometimes people are lazy and just go to a nearby store especially if it can be covered by insurance. But we pay for insurance and the insurance may increase if we buy some product always too expensive. So consult more stores and get the product with reasonable price. I recommend you go to Vancouver Foot Solution store, you'll get much more better service and good price.
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March 2021 by J V
Unfortunately, I do come back here annually for a pair of runners through my extended health, but the customer service is terrible and inconsistent. I always feel brushed off when I enter even when there are no other customers. Some other days are *just* okay.
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March 2021 by robert rose
Has to be the worst service in my life the lady on the phone talked non stop and never did acknowledge me the absolute worst
