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February 2024 by Ricado 007
When you go into the store, assistant says there are discounts on everything. Then, when you pay, you realize there is no discount at all. Service is really poor. Ladies working have to be more helpful, not only talk about policies…
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January 2024 by Clara Motta
Absolute horrible experience at this store. Was shopping for a handbag, the staff pointed me to the sale section for handbags specifically, I picked one and when I went to pay they said it was actually regular price!!! The manager didn’t even try to apologize. The store is also very messy and the staff is not helpful at all. Will never be coming back to this store.
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December 2023 by Paul Hernan Carrasco
The cashier was absolutely rude and racist, this person walked away when we were trying to pay on December 1st 2023 at 6:58 pm, sales person # 372841; she also refused to grant our membership benefits, and finally she threw away our purchase over the counter instead of hand it to us. This is not the first time and I know you won’t take any action about this but people need to know that we returned our purchase because of her and if possible everyone have to avoid buying there. Remember that customers keep this people working there and the only thing you have to do is to provide a good service.
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December 2023 by Ali Nematollahi
Worst store ever...soooo poorly managed they should use this as an example of how not to manage a store in MBA schools...They have 5 fitting rooms they are using 4 as storage and one 1 as a fitting room.... There is always an unnecessarily long wait for fitting rooms it's ridiculous
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December 2023 by Maryam S
I had a horrible experience. They're not helpful.
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November 2023 by Penny Smith
I like the stuff they have here and the prices. A smaller store compared to ones I've been to the states. The biggest annoyance is you get asked for help every second. In each each section you get bothered. They don't leave you be to shop and look around. Like if I need help trust me I would find someone to give me a hand. The managers aren't very nice here. I like going the guess accessories store instead. Overall great place to grab things at a much smaller bit time.
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November 2023 by Shery On The Move
Many choices with reasonable price. Staff were helpful and they greeted the customers.
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October 2023 by Adrian Rodriguez
Terrible service. Tuesday September 26th 8:30pm. The woman that was working as cashier, who also counted the garments to go into the fitting room had the worst service I ever got at a Guess store. First asks how many garments I have and them ask me to handle them to her and counts them again. Then when paying could not locate my frequent customer card, show her the points on my statement and on the email and tells me they probably expired, logged into my account and show directly from my account and still says she cannot do anything. She could have applied at least some discount or just suggest to scan the code in the fitting room or get in the text list to get a small discount because she couldn’t retrieve the points, but she did nothing so I told her I would not buy it if she could not apply the points or any discount and she was just fine with it. Frequent customer not feeling welcome. Lost purchase and lost customer.
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August 2023 by sam salmanzadeh
Selling garbage -I bought a purse for my wife and the color changed to white in just 2weeks. I asked them for refund or exchange but they said NO _ I believe they are selling fake stuffs in McArthur outlet. I left the bag in the store and told them if you are not refunding please give this bag to the mansger to use it becsuse we won't.
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June 2023 by babal sidhu
There was a manager which has really bad attitude like she owns the store . I went there to try on short and she closed the fitting room when 12 mins were left. I requested in a polite manner to give me 1 min to make sure the size. She showed very weird kind of facial expressions and in a rude tone she said I am giving you 5 mins, like she is owning my time . I respect the store timing but if someone came long way and in time limits at least convey your message in professional manner.This is the first I am writing a bad review. I initially do not want to comment on any person but you are there to give a good customer service not making feel anyone unwelcoming to the store.
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May 2023 by Yu Xing
In my 10 years of shopping I have never encountered with such a horrible customer service experience. The manager is extremely rude, unprofessional, disrespectful and ignorant. It takes a lot of empathy to run a store and treat customers and the staff well and I learnt today not everywhere you go you’ll run into a team lead by a good leader. The issue is too stressful to be written about here, I believe I should go ahead with a legal process against her. The deals are good but never met with someone with so much callous.
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April 2023 by Rose KT
there's two of us who was about to go in the Guess store at around 11-12 pm today when the person working there at the door (long black hair , wearing all black fit) said "sorry can you please wait for a while" probably bc there's too many people inside so we did wait then there's this 2 ladies who was also about to go in but the girl working also stopped them. but then one lady said exactly "my husbands inside" and then the girl said she can go inside because of it... like what? we were first in line??♀️what logical thinking is this? or even common sense? the person I was with asked her why and I don't remember what she exactly said because it was senseless but i think it was like "her husbands inside". disappointing? very much so
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March 2023 by Akash pardeshi
Very bad customer since the manager was rude and did say that there is no promotion even when it was written, item scanned for the offer promotion at checkout :(
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December 2022 by dilmeet kaur
This is the best outlet for great deals
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November 2022 by brando x
Horrible! staff was STUNNED. same stuff as a usual guess store.
