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December 2023 by Brandon Wong
Excellent Customer service provided by Michael & Team!Michael helped me find what I needed, and all the staff were happy to help out find a size.
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August 2023 by ma yongqi
Yesterday, I received a message from my sales person who has a good relationship with me that new clothes will arrive. When I went into the store, I chose a reversible jacket, and I gave it to the sales to keep out of respect for sales and store items. Then a sales named Simran took the clothes I selected to the back office without any notice and closed the door, and then did not take the clothes out again, and told us that the price of the clothes would be increased.As a harryrosen client, I have seen the price and am ready to pay. But your staff took the clothes away without any information and closed the door, which made me very uncomfortable. I think it's very unprofessional. I think you should have uniform standards and not lower them just because it's an outlet storeI was very disappointed, but it was a gift for my family. I still choose to buy. When I went back to the store, I thought that whatever the reason for the price increase, the price tag of the clothes should have changed. However, you staff are still very unprofessional in scanning the original price into the system and changing it manuallyThis is a situation I have not encountered in any store. You shouldn't show it on the floor if you're not ready. I tried to talk to the manager, but at first Simran told me she was the manager. And then another person came up to me and talked, this makes me very confused！But can any employee become a manager when dealing with problems in your company?I am not satisfied with the good practices of your staff, and I think I have been cheated by the consumer. I don't know how you're gonna deal with that
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July 2023 by Purvit Gupta
Mohammed and Jim are very helpful.
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March 2023 by Nolan Balfe
As someone who runs a business and holds a very high standard for customer service, the team here exceeded my expectations. I was greeted promptly by Mike and they helped me find exactly what I needed at a great price! The manager (didn’t get her name) gave great fashion advice and was very helpful the whole way through. 10/10
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March 2023 by Amritpal Gidda
Great service and staff but everything is final sale.
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March 2023 by Phạm Vũ Thái Hải
Great service and amazing staffs
