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December 2023 by Jaker (Jaker)
This guy litreally goes on lunch half way through a job and had me stand there and wait for 30mins then I go back for a repair and I'm now standing here while the guys on lunch and nobody is around
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November 2023 by Connor
Went there for them to fix an exhaust leak and they scratched my rim on the hoist after I told them I don’t think my car would fit.On top of that they said they couldn’t do it that day and to come back 2 days later. When I called to confirm they could finish the job that day they said to come back in another 2 days, and that continued on for a week. It was very obvious they were avoiding me because I demanded compensation for my damaged wheel.The owners reply; “well it’s the passenger side, you know what I mean”.I have pictures of the wheel 2 days before in perfect condition and pictures of my wheel up against their hoist
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October 2023 by Gabriel Vuiyale
Took my Nissan Altima to them for an exhaust leak, he diagnosed 2 leaks and a broken muffler bracket at the rear. He ordered the new gaskets and I came back a couple days later. They replaced the gaskets and replaced a leaking coupler. They also replaced my broken rear muffler bracket. Any other muffler shop would've upsold me a whole new exhaust system. But they just fixed what was needed. So they actually saved me about $200. to $300. bucks by just fixing what was broke. I ABSOLUTELY 101% RECOMMEND HOEGLERS MUFFLER CITY!!! I'll always use them and ALWAYS recommend them to anyone that needs exhaust repair. Such an honest shop!! It'll be a sad time when they retire.
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October 2023 by Clint Poon
I was referred to Hoegler's by 2 different friends. Needed a muffler installed on a 2002 CRV.I wanted to get an idea of how much the job would cost and was told that I couldn't be given a number because it would be a custom job.I said I just wanted a rough idea but I didn't receive an answer.I just had faith (based on what my 2 friends told me) that it wasn't going to be a ridiculous amount.I pick up the car and see it on the hoist. The muffler was welded but also clamped. This led me to believe that it wasn't welded all the way around because if it was, the clamp would be unnecessary.The bill came out to be $520, which I almost didn't believe. The work looks to be of good quality, but I really believe this whole experience could have been prevented had I been given a preliminary quote. I asked firmly but didn't want to come across as pushy or a nuisance. Next time I will be firmer. Lesson learned.
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September 2023 by Li ma Du
I was there 3 years ago for a different car. I was so happy with their work that this time when i needed work on another car, I went back. This time it was the flex pipe, resonator pipe and the muffler. Both Mr. Hoegler and Chandra were honest and fixed only what was needed and didn't try to upsell by fixing un-necessary parts. It was the same duo. which is good sign. I'm happy to gave them my business.Even for someone who is a DIY, considering the effort required to DIY, I would say it was worth it to get their help.BTW, they are just next to the Lansdown Skytrain station, so if you need to drop off ur car and get back home, it convenient.I intend to go back for my next exhaust job too.Service: Exhaust
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August 2023 by Boris Prokofiev
I am very pleased with the service at Hoegler's Muffler City. They are qualified professionals who care about their customers. The work was done with high quality and in a short time.Thieves cut off the catalytic converter from my SUV. The dealers offered me to replace the entire exhaust system from bumper to bumper. It could cost up to 4 thousand dollars and several months of waiting for components. Helmut inspected my car and agreed to install the custom converter for a few hundred bucks in a day. But after that, in his old paper manuals he discovered that on my particular car model the stolen part was not a converter, but a resonator, which is much cheaper. He called me himself, has the work done next day and saved me a lot of time and money.Huge thanks to Helmut and Chandra!
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June 2023 by A N
DO NOT come here with YOUR OWN muffler or exhaust system, these guys like doing things “their way” which made them install my direct bolt on muffler wrong which caused exhaust leaks, went back and the owner didn’t offer a solution nor cared so I had to re-bolt the whole thing myself.Based on my experience seems like a ok shop for custom exhausts but not a ok shop for having your own exhaust system installed.Service: Exhaust
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May 2023 by DevonKenzo
They fixed my exhaust leak in an hour for a very fair price all-around great experience. Definitely recommend ?
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December 2022 by Steph P
Helmut was so nice. Great customer service, brought the car in just to have a look without an appointment , and he hoisted it up, offered a fair price, and we got it fixed on the spot in an hour and a half! He was very genuine.Service: Exhaust
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November 2022 by Shivam Arora
Had me drive to the shop three different days and refused to take my car in all three times saying that they’re extremely busy. Why give people dates when you’re not ready for them on that day? Not coming back here.
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November 2022 by Bob Sethi
Hoegler's Muffler City is my only choice for any exhaust work. Helmut and Chandra's level of service and expertise is from a bygone era of automotive excellence you just can't find at another shop. They've worked on many of my cars and SUVs since I could drive and have never let me down. Whether your exhaust needs standard, custom or repair work go to Hoegler's Muffler City.Service: Exhaust
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October 2022 by Mark Falkenberg
I was able to come in without an appointment and get some work done on my exhaust. Several other places had refused to replace my parts as I had already bought them from the dealership. The work was done quickly at a great price and i had a good conversation with the owner while I waited. I would highly recommend this place for your exhaust needs!!
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October 2022 by Matt Hoover
What a refreshingly honest, classic business. He helped assess my exhaust leak on my Toyota Matrix. I wish more shops were like this.
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September 2022 by SaveDeion
Went in a year ago to get my aftermarket exhaust fixed for rattling on my 98 Civic. Work was fast and honest. Ended up being way below my budget!Highly recommend. Planning on going back to get a custom muffler done soon.Service: Exhaust
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September 2022 by MJ WW
Great place, got my exhaust system replaced it was quick and price seemed pretty good, also friendly
