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January 2024 by E
Terrible rude silly front desk staff!
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January 2024 by Herman Andaya
Nice staff and very organized! It’s worth a trip! I live in Vancouver but I don’t mind the travel because of the nice treatment! I’ll be back!
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January 2024 by Sherry Zhang
surprise from the latest visit. arrived about 10mins before the opening on Sunday which I thought it's going to wait in the hallway before opening. but actually some visitors were already placed in the rooms. even the starting time is still 7am, but it's reduced the waiting time for early bird. thank you.
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January 2024 by Natalia Rabin
The test they ran came back showing contamination with skin sells so I could not receive the prescription I needed. It was right before the holidays (my dr left for holidays) so I am stuck with pain and no possibility to address it because this lab personal did not instruct me how exactly take the sample they needed (neither verbal nor written).
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December 2023 by 徐Lisa
There was a Chinese woman at the front desk here. She called me the wrong name and spelled the wrong letters. After waiting for a long time, I took the initiative to ask. When I wanted to ask a question, she didn't even raise her head and said directly: "Don't ask me, I won't answer." , the attitude was so bad that I was so angry that I forgot to do a urine test. It was the first time I met someone with such a bad attitude in Canada. I will never come here again.
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November 2023 by J J
I was told before given the kit for the fecal sample that when I come back I just have to drop it, no need to line up. But today when I was there the irritated receptionist told me to line up. Can you be consistent with your procedures?!
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November 2023 by Agnese Reinika
Very busy. Girls working fast and are very patient.
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October 2023 by penny thornhill
Although they were busy this am they were polite, efficient and I was in and out fairly quickly. It’s the best location in Richmond. Keep up the great work .
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October 2023 by Jack Wong
I think they need a sign to indicate whether you have an appointment or not, you need to line up in the same waiting line to check in. Some people will just walk up to the reception and the people waiting in line are frustrated. Otherwise they should have 2 lines, one for people with appointment and one for walk in.
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October 2023 by Wendy Huan
Amazing experience! Walk-in are acceptable at this location, luckily, I was able to get my blood test done without a pre-booking. The staff was extremely helpful! ??
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September 2023 by Reilly
Don't use this place if you are in a hurry.The online timer told me 3 minute walk in. Here I am an hour later still waiting.They were also out of something to conduct one of my tests and told me to come back next week which is a bit absurd.Phlebotomists are also rather rude and slow. I had multiple walk into my room, say nothing to me, rummage through supplies, throw something in a sharps bin next to me and then leave without taking my blood.They also had no receptions that spoke mandarin despite many of the visitors having poor or no English - leaving other patients in line to translate their personal medical info for them ....Many other locations have faster turn around and are friendlier!
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August 2023 by Joanne Julia
The staff are very friendly. It’s very quick there’s parking and if you make an appointment you get in right on your appointment time this is the place I always go to.
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August 2023 by Trice Eternal
Worst service ever, arriving first and people passing before , no queuing at all. What a joke those people working there.
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June 2023 by HOPE
Can I recommend having a drop off desk or box or shelf so clients don't need to wait in the long line up just to drop off their sample. Having to wait an extra long time for something so simple is unacceptable.When I came to drop off my sample to the lab, the parking was very inconvenient. After parking, I came to Lab try to drop off, a staff at the front desk was not polite to me when telling me that I had to line up to do the drop off. There were over 10 people lining up and only one counter was open for servicing people, but actually there were 3 receptionist at the counter. It took me almost one hour to do something that shouldn't have taken anytime at all. Very inefficient, and frustrating experience.Otherwise, all the nurses who collect samples, and do the blood tests are very nice and patient. I appreciate them all.
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June 2023 by Tempo S
Clean, lovely staff. Large/spacious waiting room. Appointment or walk-in (at least at the time of writing this).
