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January 2024 by Nick Santiago
Val was the best worker ever!!! Highly recommend
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December 2023 by D P
The best coworker, I have made purchases from your mall Richmond Mall, I appreciate the job that Valeria has done every time of my arrival.
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November 2023 by Jennifer R
Just browsing around the store, two women employees working today were glaring and were talking about what I was wearing. Not even a hello was said to me and already got a bad vibe coming in. Teach your employees to be respectful to customers!
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August 2023 by Taylor Ervin
Exceptional service! Ifrah was incredibly helpful and took such good care of us, it was a breath of refreshing positivity! We will definitely be shopping here again in the future. Thank you to Ifrah and the team!
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May 2023 by Jess
Thank you to the tall white man, he was very pleasant ?
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April 2023 by Carmen Su
Usually buy shoes from Little Burgundy but this store wasn't so welcoming. The cashiers tend to stand at the till talking to each other instead of greeting and helping out their customers. Ordered vans but they had yellow staining on them and looked worn.
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February 2023 by A S
I don't often write reviews, but I've just had such a good experience at this store! I wanted to exchange my shoes and was a little worried it would be a hassle, since I've had bad experience before. Staff were very accommodating and helped me with everything and also helped me choose a new pair of shoes which I'm so happy with now ?
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October 2022 by Sandy Huang
Will never buy from this store (or brand) again. Bought a pair of boots. Wore it twice and my heels were bleeding from both wears. Store refused to take the bad quality boots back because they are worn. Be aware of their "satisfaction guarantee"!!
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September 2022 by james
I’ve returned and exchanged my item twice and they still helped me out with a smile. Shout out to Gimmy, I hope I got his name right, who is friendly and gives an amazing customer service!
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January 2022 by james balintona
I’ve returned and exchanged my item twice and they still helped me out with a smile. Shout out to Gimmy, I hope I got his name right, who is friendly and gives an amazing customer service!
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December 2021 by Jiro Luat
Amazing customer service and friendly staff! Shoutout to the person that helped me (I believe her name is Julia) who was extremely knowledgeable about their products and made my shopping experience to be more memorable. Will shop here again!
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December 2021 by Andrew Duan
There's nice shoes, nice shoppers, but only a few employees who knew their role, which is to treat every customer like an individual, in other words, with respect and time offered.
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November 2021 by Nathan
Felt incredibly duped by this shop. Upselling extra items that can't be returned then reassuring people that they can "exchange and return" the purchase if things don't work out.Shopper's beware
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September 2021 by James Kan
I have visited in the earlier morning when the store just opened.No other customers with me to visit at the same time, so I could check and ask as many questions I want to figure out my questions.People work in here are pretty nice and merci, also they would like to show me how the bag really are on purpose. It leads me feel comfortable and willing to get what I am looking for.At the end, I got my new travel bag.
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November 2020 by Gary Cho
Do you just pay for your staff to stand at the cash register and chat?I walked into the store and the store was not too busy. 3 staff members were huddled at the cash register chatting. I had to go up to ask for a shoe size. When I got them they were the incorrect size and I had to once again go up to the registers to ask for the correct size. Both times the male associate was extremely condescending in his tone. Of course I do not have any names because no one is wearing a name tag or any form of uniform so I can tell you are working. Why is that? I understand it's to make people feel more personal and etc but when your associates do not make themselves apparent and talk to customers then you really do have to wear something that tells people "I work here!"In the end they did not have my size so I left without buying anything