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December 2023 by Steve Lee
Some staffs are knowledgable which is really good and some just know nothing about the products. More training is needed.
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December 2023 by Hippo Hippo
Where is the option for zero stars?Went to marks today to return these shoes. To have the lady behind the counter tell me I can't return them as they have been worn outside!I tried to explain nope, they were only worn in the store to try them on. She said look at the dirty bottom, and the wear and tear on the side, she meant the thread and glue that came with the shoes. I asked her if they were worn outside, why is the sticker on the bottom pure clean white? The little bit of dust obviously came from the carpet in the store. I even told her look at the carpet in here, there is salt and dust everywhere . I mean every tag is still on them, and I had the receipt. Is it a thing where people wear shoes outside and keep all the tags on them? I know I see baseball caps with stickers still on them, but this is crazy!I guess what I am trying to say is..... If you buy shoes from ironwood marks, make sure there are no loose threads, and absolutely zero dust specks on them if you need to return them.Yeah we got them on sale, however that is still 100$ gone until this gets settled!!Pics of the shoes that were clearly worn outside!I guess I should mention these were bought as part of the Black Friday special, not even close to being purchased so long ago they are not eligible for return.
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November 2023 by par ghob
I had a horrible experience at Mark's store in Richmond b,c on Nov.18.2023 after paying for an item, I decided to browse for other items. I noticed that at every step, an Indian girl on her 20s who was working in the store was following me. Initially, I ignored her but it became very stressful for me and I left the store with a bad headache , As a retired person with high blood pressure I M unsure why she was following me .Either way this girl showed no respect for customers in conclusion she doesn't deserve to serve customers and Mark's management of hiring is people to serve customers is poor
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November 2023 by Farzun Malekani
Was about to go buy a workPants! However, the pride/trans flag is displayed on the window! They are still displaying the mental illness flag. So I didn’t shop there.I will buy from another location!
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October 2023 by Mike Mcilveen
The absolutely worst outdoor clothing and work boots you can buy, everything leaks and is defective
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September 2023 by Kipchumba Chepkwony
Perfect store with mostly quality clothing and shoes. My favorite...
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June 2023 by Bernie
Great shopping place having reasonably priced good quality products. Good customer service, too.
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June 2023 by Ian Tite
Very helpful staff. Good selection of products
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June 2023 by Robin Todd
Great sales this week, nice to see XL of my preferences in stock
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February 2023 by Frederick (Frederickmin)
Some merchandise are really half price, great deal when you needed it. Staff is very helpful to locate a jacket for me at a different store.
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December 2022 by shane singh
Went tonight to buy some jeans. Only found one pair in stock and then stood in a line with two other people for half and hour while one male staff was cashing and other female staff was behind the counter chatting away with two other staffs across the counter. And they continued chatting and laughing for 30mins until I called the manager about the situation. And guess the Manager was a joke!!! He said they have signed off and purchasing they order which was only for two pants and the on duty female staff was serving them for 30mins. And plus the Manager gave me a rude look and walk away with no care. Such an amateur Manager. Shows why the staff didn’t care about customer service. I wish the owner of the store sees some camera footage of what goes on in his/her store that explains all the negative comments about this store.
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December 2022 by shane
Went tonight to buy some jeans. Only found one pair in stock and then stood in a line with two other people for half and hour while one male staff was cashing and other female staff was behind the counter chatting away with two other staffs across the counter. And they continued chatting and laughing for 30mins until I called the manager about the situation. And guess the Manager was a joke!!! He said they have signed off and purchasing they order which was only for two pants and the on duty female staff was serving them for 30mins. And plus the Manager gave me a rude look and walk away with no care. Such an amateur Manager. Shows why the staff didn’t care about customer service. I wish the owner of the store sees some camera footage of what goes on in his/her store that explains all the negative comments about this store.
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September 2022 by Debbie M
They've stopped carrying a lot of women's clothes, especially plus sizes. There are no more Artisan t-shirts, relaxed fit. Everything has spandex, so you need to be a size 0-9 to find clothes that fit nicely. Disappointing.
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September 2022 by Al
Everytime I have went to the Ironwood location to get slacks or work boots, I either get ignored, given attitude and or both. Pro tip: buy online.Most recently, went to ask a staff member about more boor details than what was written on the shelf tag.They rolled their eyes at me and pointed to the shelf and walked off.I wasn't demanding service either, just asking him politely if he had time.Turns out those weren't the boots I needed. Then walking over to next aisle, see same staff member chatting it up with another older customer with boots and blatantly asked me "Hey, can I help you?"
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August 2022 by Morteza Golmakani
Customer service wasn't good, they didn't change my steel toes which I bought less than a year and I just use them as dily shoes in job site for safety not for heavy duty job, but they got ripped for no reason and they said we aren't able to change them because after 100 days we are not allow to change.
