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February 2024 by Baljit Dhaliwal
Tony Niu was very understanding of our needs and desires when we were inquiring about a new vehicle. He presented and explained many options of the new hybrid models which ended up making our decision much easier. Now, my wife and I enjoy our new ride from OpenRoad. Thanks Tony!!
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February 2024 by Denny Kwan
I dealt with Danny Chow for the purchase of our vehicle and in service I dealt with Crystal Chiu. Both great people that provided superior service. I would recommend Open Road Lexus to anyone who is looking for a great store to deal with
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February 2024 by Susan Cheng
Great staff and great service, especially the sale person, Alfe Mai, super friendly and knowledgeable. if he can't answer my question , he will find out for me. 10/10 to him :)
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February 2024 by Terry Tak
Purchased a 2023 NX350 recently, Philip & Alfie were my sales team and very happy with the service and attention to detail, the product pretty much sells itself and didn't require much of a pitch to convince me, but much appreciated for their assistance!
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February 2024 by Amarpal Mann
Great service! My advisor David Lai was great to work with. His communication and follow up was smooth. I dropped my car off before they opened and went into work. David followed up with a phone call to advise the car was.gping in. And for anything else he asked how I preferred to communicate, we decided on text as I may be in meetings and it was really easy. Great work will definitely be returning!
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February 2024 by 沐沐醬小雪梨
Nice service !
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February 2024 by Me
Was inquiring about a vehicle and YUMI MA completely ghosted and ignored me. Unprofessional experience from a dealership backed by such a big chain.
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February 2024 by C Thompson
Excellent service! Very knowledgeable sales staff. Love my NX350 Get lots of compliments on it.Before leaving with the new car an associate sat in the car with us and showed us every button and how it worked. He even added the Lexus app to my phone and showed us how that worked. We were very impressed!!!!!Best car buying experience ever!!!!
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February 2024 by Two One
Very rude front desk agents. A white guy who sits like he’s in a strip club and speak with customers with his nostrils, and a lady who’s arrogant like u owe her a million dollars. The salesperson was nice and willing to help, but overall very bad experience because of the reception guys. Would definitely suggest go to another dealership.
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February 2024 by Ross Treadgold
Super efficient and very professional service as always. A great dealership to purchase or lease a new or used vehicle.
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February 2024 by Gagan Dhillon
Tony Long has been amazing, and helped us get two cars in the last month. Best customerservice of any dealership Ive been to.
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February 2024 by Sameera Koththigoda
All the sales group people are awsome.Oscar helped us to find our SUV. The process is smooth and well organized. We did our vehicle registration and insurance from the same place too. Overall we had a excellent experience.
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February 2024 by Wayne Low
The staff at Richmond Lexus were extremely welcoming and warm. My wife and I interacted with Sid mainly as he sold us our new vehicle. Sid made sure that we made the right decisions with our car and was never pushy. We greatly appreciated that. Alfred gave us vasts amounts of information and ensured we had plenty of support even after we left the dealership. It didn’t stop there. Even finance to insurance, the guys were funny and informative. Top notch experience. Thanks to the team at Richmond Lexus as we love our new car and love the experience we had at your dealership.
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February 2024 by Tyler G
Nick went above and beyond, his customer service and attention to detail and our experience was refreshing compared to the handful of other dealerships/high pressure salesmen. Thanks for taking your time out of your day. Will be going to Nick for all our Toyota/Lexus needs.
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February 2024 by Chick Cheong Ng
All Teams Excellent Service ???
