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January 2024 by Tinky Winky
ching huang was very helpful，kind and sweet
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June 2023 by Pranav Aggrawal
The experience was pretty bad. When I had to open the nank account they gave me an appointment and asked me to come on that time. After a week I wanted to apply for a credit card and booked an appointment through mobile app. I had to wait there for atleast one hour when the advisor was just discussing something amongst other clients. When he attended me, he asked all wrong questions and I had to ask if they provide student credit cards. Then he told me yes and the documentation they require. I am thinking to change my bank account.
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March 2023 by Jessica Wang
Will find Jennifer again, she is really awesome!
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February 2023 by i 1
Lines out the door and only 3 tellers working...
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January 2023 by Lindsay
I have been through my share of local banks. This location is hands-down, the BEST in customer service. Jennifer R. is my go-to for all my daily banking needs. She is very attentive and and knowledgeable. A++
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November 2022 by David Balkanyi
Most terrible service I’ve received at an RBC considering closing my business account with them altogetherBecause the teller didn’t feel like “doing the legwork for me” she threatened me to put a note on my account for a standard business to business transaction that I routinely do at my branch
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November 2022 by Brian R. Joe
RBC has been a bank I have done business with for decades and always had good service. However, the branch at 11600 Cambie Road, Richmond BC, has been very disappointing. I recently had the worst experience I have ever had at any bank. The teller was extremely rude, disrespectful and worthy of disciplinary action. RBC customers deserve more and I encourage management to take action.
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October 2022 by Brian Joe
RBC has been a bank I have done business with for decades and always had good service. However, the branch at 11600 Cambie Road, Richmond BC, has been very disappointing. I recently had the worst experience I have ever had at any bank. The teller was extremely rude, disrespectful and worthy of disciplinary action. RBC customers deserve more and I encourage management to take action.
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July 2022 by Philip Wong
Pretty disappointing banking experience. Waited 15 minutes with only 3 people ahead of me. Also teller helped the person behind me when I was clearly next in line. Strange.
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February 2022 by Chris Taylor
I have never seen such unprofessional behaviour, especially surrounding urgent banking needs, and no one at the branch to answer calls, hours of hold time, and an automated system that requires a card number, but I only have a loan so no card, then I just hangs up, I'm extremely upset and disappointed with this branch.
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February 2022 by Kaveh Partovi
Poor service! Refused to even provide the basic answers to my questions regarding opening a business account saying they didn't have time.
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December 2021 by Khalid Radwan
Great branch. Sukhy and Avneed gave me 5 star service and the best exchange rate. Thank you ladies!!!!
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November 2021 by Andrew R
I’ve been coming here for years. It is a good branch. The people working here are always friendly and seem eager to help.
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September 2021 by Jr Largosa
Mr. at the leftside teller was nice and very proactive in helping. The ladies in the other tellers were the same. ?✨
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September 2021 by Amir Khan
Their tellers literally can't count coins. I brought 23 toonies, 10 loonies and 112 quarters totalling $84 to deposit and they wouldn't accept simply because the coins didn't fill up the coin rolls. Banks generally don't hesitate to take your money so this was a first for me after a while, especially since I do the majority of my banking online. Two years prior, I brought just over $100 in coins to deposit and the teller at the time, made me re-count all the coins in front of everyone in the room. Feeling humiliated, I left instead. Not sure why RBC has bank tellers, or monthly fees if their frontline employees can't conduct simple tasks.
