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October 2023 by Emily Harris Harris
Regal Nails & Spa is my cherished nail salon! Amy is my preferred nail technician, and she consistently produces beautiful results. I've also tried pedicures from the other nail artists, and they're equally skilled. My bachelorette party included a delightful spa pedicure, and I'm loyal to this salon!
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October 2023 by Bhavana Gupta
Ruby’ customer service was really beyond my expectations. She really did miracle on my hands. The atmosphere was soo friendly. I will come here again and again, and definitely recon this place.. amazing work.
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October 2023 by Pooja Mahey
The experience was excellent. Ruby customer service was excellent..The nail art is beyond my expectations.. I will definitely recommend this place..
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August 2023 by Khatija Karim
I went for an acrylic nail appointment. When taking an appointment I was told to come on time. On reaching on time, I was made to wait 20 minutes. When I asked my nail tech to do acrylic, she instantly said, it's not a good idea to do as I have short nails, and it won't last long. I have been doing acrylic nails for the past 15 years. Nobody ever told me that. Then, very rudely, the nail tech started filing my nails with the machine and went too hard on it where it started burning. On asking to do gently, she stopped working on it and asked me if I wanted to get the job done or not. I cudnt get over her rudeness and asked to stop the process.Next thing I asked her to do a pedicure. On clearly telling her to just file my nails and not cut them. She didn't follow my instructions but forced her way of doing things and cut my nails. That too short!Extremely unhappy and rude service!! I still can't digest her attitude and forceful behavior!
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August 2023 by Raman Dhaliwal
Within two weeks of getting my nails done here by Ruby, they started to fall off one by one. It’s like they are press on nails. I am really disappointed because it was expensive, but they are cheap quality.When Ruby was doing my medi and pedi, she was rushing the whole thing. When I told her she didn’t go over properly, she just looked at me weirdly and continued. I pointed it out twice, but no she just stared at me blankly.I also felt uncomfortable throughout my whole appointment because when Ruby was doing my pedi, she will speak in another language to the other two workers and the three of them will look at my feet and laugh or had weird facial expressions. It happened more than once.
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June 2023 by theonlyrita
First time visiting this salon as a walked-in customer.After asking if I can do pedicure without an appointment, and done registering name etc, then she asked me in an unfriendly look and tone "What you want? Gel? Shellac?"I said "Just gel"Then she prepared the seat and all, when she was about to start, she looked at my toe nails and asked me in a weird way "you cut nails yourself?"I said "Yea"She said "What choice do I have?" shaking her head.Well, I thought maybe just miscommunication. I have no desire to further asking why what's wrong. I just continued reading from my phone.But, few minutes after, another lady came in. She was part of this nail salon, not customer.After she put her stuff and all, then she started to talk to the lady that was currently doing my nails kinda loud. Not all the time, but often enough the whole time I was there.To me, it was not that they spoke in their language, not at all that bugged me. But it was the loud noise that bothered me.Just not professional.In the end, when all done, I was surprised to see the finished pedicure of mine..... My toenails were trimmed too short (my toenails were never too long to begin with, but good length) but few fingers were really short. And my left foot's pinkie toe was not fully covered on the edge.I did not say anything when I paid, because not possible to put the nails back, right?Service: Pedicure
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May 2023 by Stephanie Kerubo
Staff was in too much of a rush as they did my nails and nails chipped within a day. When I went back, she talked very rudely and walked away as I talked to her so I had no option but to quietly walk away. It is good to treat all clients the same, as we’re all there for equal services and once someone had a negative thought it affects another therefore losing clients. Would definitely not recommend!Service: Manicure
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May 2023 by Srishti Bhardwaj
Ruby was an absolute delight! Helped me pick out the perfect colour for summer, was quick and extremely patient! Loved it and will be back here :)Service: Acrylic nails
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April 2023 by Santi Pillai
This is my first time using this salon as I am new to the area and CA. Based on the reviews I saw alot of people refer Ruby - I asked for her today and I see why people recommend her! She is attentive, takes her time and gives you exactly what you want! Very pleased with the service I received today and will be back.
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March 2023 by Jores
Went to this place as a walk-in customer, first time going here. At first, I requested for Shellac polish only but when the lady started, I noticed that she also started doing manicure but I didn't mind as much. Later on, I noticed that she was rushing a bit and when she was applying to top/last coat, the coat was not applying properly, like it was dry. While she was massaging my hands, the nails looked fine therefore, I paid and left (mind you I paid like $42 including manicure even though I said Shellac only). My mistake was not looking at my nails before I left. When I got to my car, I finally had time to look at it (I don't get my nails done that often) unfortunately, I was so disappointed. It was not good at all! 2-3 days later it started chipping. I. DO NOT RECOMMEND THIS PLACE!!
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March 2023 by Alexa Alano
Everyone is super nice here! Ruby and John are very hardworking and patient. I love my nails so much! Will come back again.
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March 2023 by Tammy Ng
Ruby did a very good job! she helped me picked the perfect colour from the picture that i showed her.recommend you to ask for her when you go to the richmond location!!!!Service: Manicure
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December 2022 by Nikhat Qureshi
It's hassle-free to go to this place, just walk in and mostly no wait... however service is not very friendly and courteous. This time nail color chipped off next day... didn't go back to show them because of their dismissive behavior.
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September 2022 by Erika Almenario
I went in for a last minute acrylic set and the nails turned out okay, but the service was bad. I got them done by a lady named Sky. My hands sweat due to my medication and she kept laughing at me, and telling me “SO MUCH WATER ON YOUR HANDS”. I told her it’s because of my meds and she brought it up 4 more times and would be like “Look! See? Haha so funny”. She was also talking badly in front of me to her coworkers in viet thinking I couldn’t understand. I was also going to get a pedicure but I cancelled because she made me feel so bad about myself. Personally, I wouldn’t come here again.Services: Nail extensions
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September 2022 by Jennifer MacNeil
I have always done my own manicures. I’m quite good at it. I haven’t been doing my nails lately because the smell of the polish bothers my dog and the nail polish chips right away. I decided to book an appointment to get a more permanent color. I wasn’t sure if the colour I chose was the best one but Ruby added sparkles which made it look very pretty. I am very happy and she was very nice.Service: Manicure
