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February 2024 by Patricia Kawai
Had a great experience with getting my car serviced here recently. Was dealing with a long-standing issue with my car that the previous rep neglected, but Eugene was extremely helpful and attentive. The issue was addressed promptly and was satisfied with the level of service I received.
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February 2024 by G B1964
I bought a car online and had it shipped to me. I found some damage to car that was not disclosed. Salesman said "sorry". LOL All the pictures that were given to me and online did not show any damage. I had asked him specifically to show me any damage and he didnt show me this. Its going to cost me $1000 for the one repair. Also a few small problems as the driver seat must of had a burn in it and was cheaply repaired as well as the dash had a dent in it . My fault for buying online i guess. Never again. Do not trust their word
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February 2024 by Shirley R
At that time, I was naive and thought it was a store with many Chinese people in Richmond. It was convenient for communication, so I bought a car here. After that, my troubles never stopped. The car was often repaired, the manager looked down on Chinese people, and the service attitude was arrogant. I had it repaired three times. Every time I drove it home, there were various problems and I went back to have it repaired. His family has a bad reputation1. I didn’t have time to go to the RMD when I picked up the car. I wanted to negotiate a few days later. The person from the body shop threatened me with a fine? Sorry, it's easy to negotiate, but I won't accept the threat. Besides, the repair shop has no right to fine the customer. Later, because the car was repaired three times and it was not repaired, I complained to the white manager and asked about the situation. The manager talked to me in circles the whole time without apologizing. He neither admitted that the car factory did not do a good job nor offered a solution. He said: Then this time we The car factory is already repairing it for you, and our manpower also costs money and time. If there are any problems in the future, you can come back to repair it. I immediately became angry after hearing this?Is it my fault that the car cannot be repaired? My time was wasted and why are you so confident and not apologizing? How can he, an uncle, be unreasonable when he sees me, a young Asian kid? I have filed a complaint against Jeep Canada. I need an attitude. Don't think that Asians are weak and dare not complain and can be bullied.Second, the new car's USB connection to the mobile phone is faulty. I can't see the map. The map often disappears or cannot be connected at all on the road. I have checked it three times and still haven't solved it. The maintenance staff said that because the interface is too sensitive, I can only I bought a mobile phone holder to put my mobile phone, but I had no choice but to buy a new car. The people at the car factory said that other cars did not have this problem.Third, the maintenance personnel are unprofessional and a scam. I trusted them at first, but I have repaired it three times and it still hasn’t been fixed! It takes two hours each time, but I still don’t know how many times it will be repaired? Bottomless pit. Someone scratched a bit of paint and a small dent on my car, so the car shop asked ICBC for more than 2,400 dollars. I don’t know how much the cost was added. It is a reality for dealers to make money by repairing cars, but if I can’t repair the car and have poor maintenance skills, I will not be OK if I keep going back and forth to the sports car factory. I will give you a fee whether you like it or not. We don’t lack you as a customer. Attitude.Auto malls are famous for their arrogant attitude, because they don’t have to worry about not having customers. Many companies buy there, they are busy with repairs, and the quality cannot be guaranteed. They naturally ignore small customers, so if you are a private person, When buying a car, I use my troublesome experience to tell you to be careful! I can only say that I regret going to this place. Even ICBC’s advisor told me not to go to their place. You will understand. At that time, I naively objected to what he said?At that time, I was naive and thought this dealer has many Chinese workers in Richmond, which was convenient for communication. I bought a car here. After that, I didn't stop my troubles. I often repaired the car + manager looked down on Chinese + service was arrogant. I don't know how many times will I need to come there to fully repair my car? 3 already, 5? 8?+they don't have good reputation1, I didn't have time to rmd when my car was really to be picked up. I wanted to discuss if I can go a few days later. The staff of body shop threatened me to fine?I'm sorry, it's easy to talk about it, but I don't accept the threat, and the repair shop has no right to fine the customer. After that, because the car
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February 2024 by David Dietlein
Fantastic service department.
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February 2024 by Dylan Mckibben
Just bought a used pickup and Dan was a fantastic salesman. He got us a great deal and was very friendly to deal with. Would definitely recommend asking for him.
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February 2024 by Jillian S
We recently bought a car from the help of Kiran. It didn't feel forced or like he was just trying to sell us any old vehicle. He made sure we found the right match for our family. The team was extremely helpful and great with our children over the few days we were looking.
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February 2024 by Ayala Rom
Daniel P gave me and my partner an excellent service!He was super patient with us and didn’t push us along the process. He took his time to show and explain everything to us. I came in my mind to get a car that would probably not be a good fit for my current needs, and Daniel found the perfect vehicle for us.
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February 2024 by Deep Bhangu
I came in for a new car, Abel helped me find the right vehicle. Left with a brand new Dodge Durango! Come see these guys for a new car
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February 2024 by Raiden Sears
Mother took her ram 1500 ecodiesel to the service center for 2 recalls that are causing engine light to be on. Service suggested that the engine light is not related to the recalls and suggested that she spend close to $200 for a diagnostics first and god knows how much to repair it. Good thing my mother called me because I took over and asked for the recall to be done first before doing additional paid work, and then the service person came back and said 'it would take 1 to 2 months to get the parts for your recall.' I said no and we took the vehicle to a dealership in South Surrey. They booked us for the recalls with only 1 week wait and guess what, after the recalls were done, the engine light problem went away! With hindsight, the guy who tried to talk my mother into an expensive, unnecessary repair is at best really bad at his job for not knowing the cars, and at worst a complete scammer trying to take advantage of vulnerable people. Therefore I recommend that everyone to avoid this place for your service/diagnostics/repairs. Find a place that treat their customers with honesty and avoid getting scammed!
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February 2024 by bora basok
Trying to find the best car which fits my needs as a newcomer in Vancouver, I had the good fortune to meet with Daniel at Go Richmond Chrysler. He promptly provided me with many decent options as well as helped with the financing. I am so pleased with his service and the staff of this dealer.
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February 2024 by Jaclyn Tyerman
Turner Lee - Sales gets 5+ starsThis is my FOURTH vehicle from Richmond Chrysler and this is hands down the best buying experience I've had. Turner Lee was great to work with. He listened to me and really got to know me and what I wanted in a new Jeep. When I got to the dealership he was ready and showed me 4 models with the different Trim levels, and although the color I liked the most wasn't on the main lot, Turner went above and beyond and personally drove the New Jeep from the storage lot to main lot for me to test drive. he found the perfect Jeep for me, every feature I asked for, and the color that I loved.The entire staff was kind, caring, attentive and professional. I couldn't be happier with my New Jeep
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February 2024 by Gursharan Singh
Came in to see Rishabh, left with a brand new Dodge Challenger! Great price and quick service, come see him for your next car.
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January 2024 by Shawn Carter
Eugen at Go Richmond Chrysler was/is the "go to" guy for me. Very straightforward and attentive to my Jeep's servicing request. All the staff members from the servicing/sales team to the mechanics at this location are all very professional and to the point - this is what makes me go back there compared to other Chrysler dealership locations. I like the professional courtesy plus the straight forward honesty. You're Appreciated Eugen!! I wish Google had 20 *** STARS*** for this dealership location at Parkwood Way in Richmond. Wonderful team of Knowledgeable Staff if not the BEST #Eugen #ParkwoodWayChryslerTeam #BlackJeepGrandCherokee "RealTalk #CustomerTC
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January 2024 by dilpreet sandhu
"Hey everyone! I recently had an experience at go richmond and I wanted to share my thoughts. Unfortunately, I was disappointed with my visit. They added extra charges to my bill without informing me beforehand, which was really frustrating. On top of that, the customer service wasn't up to par. The staff seemed unhelpful and didn't address my concerns properly. Overall, it was a letdown and I wouldn't recommend this dealership. Just wanted to give you all a heads up!"
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January 2024 by suraj sharma
Daniel was super helpful during the entire process of me selecting and buy a vehicle.He even came on his off days to help me out. Kudos to Daniel.
