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November 2023 by Google user
To be honest, I was extremely excited to visit this store after reading the reviews in regards to customer service. Unfortunately I was disappointed. After ringing the doorbell \\u0026 finally entering through 2 delayed locked doors (extra security) we were inside with all their luxury items for purchase. There was no real customer service, looked at my piece of jewelry \\u0026 weighed it, looked at it, placed in on the counter directly not on a cloth, offered me a quote well below imo of its worth for loan. The Man seemed annoyed when I enquired about his name \\u0026 replied my name is Tom. To which I said yay Tom I read all about your excellent customer service on line. I felt very small when he did not enquire what my name was in return. Perhaps my ring was of zero interest to him \\u0026 his company. Oh well, It is my peragotive \\u0026 I chose to go to another pawnshop, where they actually went out of their to make me feel comfortable in an already stressful situation. I highly recommend AAA Pawnbrokers on Main Street!!!!
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June 2023 by Bill A.
I inherited a number of gold coins and needed to sell them. After some considerable research I discovered on their website that Richmond Luxury and Loan offered the best price, updated every day to reflect the market. I contacted Tom by phone and discovered how professional, friendly and helpful they were. Though I was still a bit concerned how legitimate they were, so I read reviews and looked at competitors online. The next day I visited their Richmond location. Highly secure and absolutely above board, Tom and Alex were very experienced, professional and answered all of our concerns. We received exactly what they promised on line and did it in a very business like way. It was a very interesting and positive experience. You can trust their expertise and methods, don't hesitate to try them out.
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June 2023 by Russell C.
If you have real jewelry not costume, designer hand bags, expensive watches, gold jewelry, and you want to turn it into cash. They will pay cash for your items. Gold is paid out at the current daily rate. And they have a device that can determine if your gold is 10K, 14K 18K 24K or fake and will pay you accordingly.
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December 2022 by Kinson Lai
Tom is good and knowledgeable! Good selection in the shop!
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November 2022 by Tina
This place is a joke. They barely have any inventory. What a waste of a drive!
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September 2022 by Paul Beeson
Took the wife to look at handbags, before going somewhere to sell some gold, but the professional service by Tom, honesty was refreshing. Everything is done individually and written down, rate and prices are all printed out to see. Time was given for her to decide no rush, highly recommend them if your looking to sell. Looking to have original jewelry made met Alex, has a genuine passion for his profession, ho check them out.
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September 2021 by Bruce Tseng
Great customer service. They do not push me into any sales and actually gave me recommendations base on my needs. I highly recommend people to go and shop there if ever need luxury items.
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September 2021 by Russian Brothers
Big WARNING!!!! Very shady place. Watch enthusiast here. In the Swiss watch game over 14 years. Very big warning for people goin into this place to shop or sell their timepieces. Visited this place out of curiosity as I’m upgrading my watch collection. Brought Breitling Chronomat CB0110 two tone rose gold. Still under warranty With box papers, new digital warranty card full set. Retail (17 500$ CAD) Chrono24 and Ebay sell this used watches no box no papers for 12000$ they go up to 16000 with full set (please google it)This clowns offered me 3000$ for it...
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September 2020 by crystal chen
This is actual customer experience.Honestly , this is not my first stop to check the price for my gold jewellery. As checking the review online I went to another store in the area first .After comparing ,I find out this place is more honest to customer especially to those who don't know how much is worth for their jewelry .I definitely recommend to anyone .
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October 2010 by BettyBoop111
My first visit to this shop in Richmond was very rewarding. The shop itself was clean and orderly. The gentlemen I spoke with were knowledgeable, friendly and fair. It was very easy to locate, they were extremely helpful when I called for directions. I have been recommending their shop since my first visit and I plan to go again very soon.
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April 2010 by Kingofsales25
I have gone to many pawnshops just to look. this one was friendly always willing to help has a great selection. The location is great is is just near Richmond Center and I think the best thing in the store was when selling something they give you a fair price for it. This is one pawnshop I would go back to.
