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July 2023 by Sreedhu Manikandan
Worst service by the old lady. stupid suggestions and unnecessary questions. She is Scotia bank’s liability. Scotia bank is always wins the least customer service provider
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July 2023 by Henry C.
SMELL LIKE DEAD MICE. There's a active mice infestation. Feel sorry for the staff. They are kind and helpful
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March 2023 by Becky Ip
Poor service. even though they saw there is a long line up, the staff just keep chatting with the coworkers , no intention to help the customers
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February 2023 by Ann D.
First time to encounter a rude and unfriendly staff at this branch today at Feb 28, 2023 at around 2-2:45pm. She is so unhelpful and disrespectful. I am trying to inquire something and ask for assistance as it is my first time to encounter such situation and things seems to be unclear for me. I was trying to explain and tell her my side of story first but she interrupted me and said, Can you listen? I am definitely not insisting something but I am trying to tell her why I come there or what are my questions and what could be the solution then she interrupted me already. I hope that she should go for proper training or proper customer service. Such a disappointment in this branch. All other staff there, a guy and one tall woman seems very approachable to their customer except her.
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January 2023 by manpreet kaur
Fantastic service, resolve my issue effectively.
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January 2023 by XT
The other 1 star reviews are right. The customer service here is severely lacking. Went in during lunar new year weekend for a transaction nicely requested 4 red envelopes and received a hard no after 2 envelopes. Walked over to London Drugs and they HAPPILY gave me a bundle of 10 at no charge. Even giving me the option of colours/style. Considering the insane amount of profits Scotiabank makes on a quarterly basis, and how much business we do with them, I’m appalled at their level of customer service reciprocated to their clients. It’s been many bad experiences and this one was just icing on the cake for me to write a review. I have already switched my main branch to another location but now I will be switching my business entirely away from Scotia.
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December 2022 by Daredynamic
Middle of of the day, ten people waiting in line. Only one person working. Can’t wait to switch from this bank. Don’t bother going.
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October 2022 by Lydia
So poor customer service I never meet. I am a loyal customer for 5 years and was charged a service fee for 2 months by accidentally insufficient deposit minimum. I requested a financial advisor to waive it if possible, but received a rude answer NO and told me that I could cancel the account if not satisfied. I went to the branch and complained to the manager. The manager said that she was busy and would call me later. It has been ten days and I haven't received any calls. Don't waste your trust here and only receive disrespect.
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May 2022 by Kumar Kota
Very poor customer service. I have a business account at this location, everything so complicated here.
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April 2022 by Jani CPA LTD.
I recently came into the Ironwood Plaza branch to open a business account and had a very pleasant experience! The small business advisor was able to provide the best solution for my organization. She also listened to my needs and helped me provide solutions to several of my clients. Highly recommend this location and the friendly and professional staff!
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April 2022 by Lilly Zheng
This is a very lousy bank branch, the financial advisor, even the Customer Experience lead are all very rude. The momentum saving I hold for one year till mature, they made every excuse try to deny the bonus rate regardless this bonus rate eligibility was confirmed with branch customer service couple of time when the deposit was made and after the deposit was made. I totally lost the trust to this branch, it is just unbelievable.
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March 2022 by P B
I was visiting from the UK and wanted to open a bank account in Canada. The staff at the branch were super friendly and were able to answer my questions and open a new account for me! Fantastic service and great staff!
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September 2021 by Yan Guo
I visited the branch today and I ‘d like to share my good user experience with everyone. The staff here are very friendly,Baby(Merideth)Limpin is such a nice person!She helped me and dealt with the problem in a highly professional way.Really appreciated her time and patience!
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September 2021 by MAX JD
They only have two counters open. It takes a long time to get the things done in this place, very friendly staffs.
