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February 2024 by Ba Ba
What the hell~ The receptionist was trembling while talking! If you are sick, go see him immediately
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February 2024 by Vincent Lilian
Angie Fu was very helpful on February 26, 2024. She helped me with my RRSP and letter of balance.
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December 2023 by Tanlong Shao
Good location but less than satisfactory customer support. Refused to provide service on three different occasions. Every time I will go to another bank afterwards and my business will be solved immediately. But this bank provides the worst customer support.
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December 2023 by Hway X
The south-Asian looking female staff that dealt with my acct over the counter was very incompetent. They increased the balance of ultimate acct from 5k to 6k which led to my acct paying mgt fee for Oct and Nov. She said Scotia sent letters and I should've updated my address. I was out of the country for a few months and I expect such important change be delivered to the client via all communication channels such as emails, mail, app inbox, etc. She just folded her arms and said she couldn't rebate the fees. She also mentioned that I had a fee rebate last year. That was a difference senario and shouldn't be held against me if she read the notes!Also, why do I need to visit the bank to update my address! I should be able to do it online!But that's not all. I decided to leave a comment because I called Scotia customer service and was reminded that this incompetent employee failed to mention to me when she downgraded my chequeing account that I'd have to pay for my credit card annual fees, and failed to disclose to me that when I want to cancel my credit card that I could transfer my balance (negative) to my other account.Just avoid the branch and go for tele banking unless an in-person visit is absolutely required.
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November 2023 by Larry Chen
Very poor management waited for 2 hours for the bank draft the assistance manager is stupid and unprofessional didn’t solve the costumer request didn’t say sorry to the costumer for sitting that long. Scotia bank is the worst bank in Canada especially the management in Scotia they never seen big money
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October 2023 by FEI FANG
worst customer service I had ever. I came to withdraw some cash and the guy who act like senior advisor questioned me why I don’t use ABM and unwilling to help me with that. He doesn’t care client or what happened to the client. I can only feel the unprofessional and disrespectful attitude. It’s time to close all my scotiabank accounts. Very disappointing.
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August 2023 by ABEL BAROZZINI
About a week ago I went to this branch of Scotiabank to pay a credit card bill, the banker who is an Asian chick with dyed blond hair said it's not possible to do it in person and the only way would be the ATM or online banking, a week later I went to another Scotiabank branch in Richmond and paid the bill just like that in person.
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August 2023 by Ronald Marcelino
Its so hard to book an appointment. Our advisor takes more than a day to reply to our request for appointment.
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June 2023 by K L
Only 2 tellers with a lot of customers waiting. I changed banks bec of high fees but only come here for my parents. Other than that everything is just so slow….
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June 2023 by Mr. J
Super Slow at the counters. 2 counters for 10 people waiting in line... Do not come here if you don't have an appointment with an advisor.
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June 2023 by Thomas H
This branch has to be the slowest and most inefficient bank I’ve ever been to. They take forever to serve their customers. And they always seem to be short staffed.
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May 2023 by Spetsnaps
I would love to give 5 stars to the bank for having employees like Victoria Chiu. She helped me today in getting the documents for immigration purposes without taking a lot of time and with all the information I needed. It took 1 hour to get the same thing done at other banks. She is very smart and knowledgeable. 5 stars to Victoria. Thank you so much
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May 2023 by Grizabella Li
Love the Disney music at this branch. Staff are friendly but most cashiers are undergoing training and making mistakes, so make sure you double check before leaving.
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April 2023 by S L
Long wait and I will not be back to this location.
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March 2023 by Sebastian Sanchez
Just wasted half an hour here to not get the help I wanted and no intentions of helping me any further than minimum
