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November 2023 by Larisa Boriskov
I came today to check a new parfume that I wanted to try one more time before buying. I asked the sales person from Cosmetics for help. Her service was absolutely horrible. I felt very unwanted and she hardly answered my questions. I left feeling very disappointed and will never come to this store ever again. I never had good and professional sales person in Cosmetics in this location. They are always rude.Today was my last time I visited this store. I wish they hire nicer and more professional people to work. I wish I could give them 0 stars instead of 1.
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November 2023 by Richard Bindon
Horrible service at this location. I went there yesterday to buy 2 items and a lottery ticket. The cashier lady short Filipino. Is extremely rude. I went there around 845p they had a sign inside “Due to lack of staff (sick pharmacist) we will be clOsing early at 10pm.” When I went to the till . The little cashier lady marches over and rudely says “Self checkout only we don’t serve you kind of people at this hour. We close at 9pm. “ I turn over and say “all I want is a lottery ticket and these 2 items. Then she insists I use self checkout, and repeatedly says “we don’t serve your kind at this hour. ??? I hope she gets fired I wish I got her name but she was pretty smart about her tactics and didn’t wear one. RUDE SERVICE AT THIS LOCATION If only there was a 0 star rating !!!
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November 2023 by Gio B
Employees at the Beauty section make returns difficult even with receipt and unopened products. Overly skeptical with no basis as to why. Reading other reviews, I see that this is a reoccurring behaviour by this location’s staff.
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November 2023 by Masako S.
Expecting ordinary brisk service today (Sunday) at this busy Richmond Mall branch; we went for convenience to fill a prescription instead of going back to our regular Seafair branch. Pleased to receive great service from the pharmacy which fortunately had the time to phone our regular branch to obtain an insurance number, saving us some money. Technically we were their customer too, being on record for a vaccine shot a year ago, this and having time, may have entered into ability to take this action, maybe us being elderly; but someone compassionate had to care about their customers' well-being to take an extra step. We were happy to be made to feel like valued customers by this pharmacy.
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October 2023 by Purdey Go
Zero compassion from the Staff. I went in on Sunday at 1130pm as I will be out of town the next day, to help my parents (both over 70), one with a back problem and another who should not drive at night; I needed to buy eggs for two families as I will be out of town for the week . I was confronted by 3 staff (2 male and 1 female staff) at the checkout counter and was intimidated even after I explained the situation . I was only allowed two dozen saying that I could be a shop owner and buy out their eggs. I drove to another Shoppers drug location and there were no issues from the staff.
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October 2023 by Alayna Pezzuto
If I could leave zero stars I would. I have been to this shoppers multiple times and when it is just me I have never had a problem however when I didn’t come dressed in my usual attire with my friend who was in comfortable clothing the treatment of the staff, specifically Cynthia, was repulsive. My friend had said that anytime they came here they were treated rudely and snide remarks were made to them by the employees. While inside Cynthia made several rude comments about when were we going to go up and pay and told us where we needed to go. I have been to this shoppers countless times and have always paid for anything I’ve bought and have never had an issue in the past. For Cynthia to disrespect not only me but my friend in that manner was rude and unacceptable when she had no reason to do so.
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October 2023 by 1m_s0_swag
I honestly feel pretty hurt after coming here. My sister and I went to this shoppers at 8:14 pm, and while we were here an employee followed us around the whole time. I’ll admit, we weren’t dressed the best, give we were already ready for bed, but the blatant disrespect was so horrible. We were in our pajamas since I needed to come out and pick up tampons after I realized I was out, and decided to look for a few extra little things (mascara and we were looking for concealer). As we’re looking at the concealer, Cynthia comes over and says “Make sure you guys pay”. I’ve been treated poorly at this shoppers before because of what I can only assume to be my appearance, and I don’t think i’ll be returning anytime soon. I’d rather take the extra time to go to Richmond Center than be mistreated here another time.
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September 2023 by kid nash
Please stay away from this pharmacy. They charge $2 when I'm covered totally for my meds. How much money does shoppers need to make off the backs of average Canadians? Please do not support this pharmacy. Thank youNot only that, the pharmacist was horrendously awful, no knowledge. No dispensing ability. Why do we even need pharmacist? Why don't we just get dispensing machines a true embarrassment to the so-called profession
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September 2023 by Rinata Yaffe
Absolutely horrendous customer service by the pharmacist/owner. After they submitted the wrong prescription refill to our Dr., I was literally yelled at by the pharmacist and told that she would no longer be filling my prescriptions. This business owner does not know the meaning of customer service, has no regard for delivering proper medications which should be her priority, blames customers for her own mishaps, and has a temper control problem. I’ll never go back.
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August 2023 by R Y.
Terrible pharmacy. Prescriptions never ready even when quoted a pickup time. Staff (especially the pharmacist/owner) are horribly rude. I have been shorted pills due to their error in counting (at one point 10 pills were missing!), prescription refills called in incorrectly, awful telephone service, dirty, disorganized. I will definitely be taking my business elsewhere.
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August 2023 by Gabi Verbian
staff were extremely rude to me and the people who were with me. We could also hear them talking about us being very disrespectful
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July 2023 by Matthew R.
I had received bad customers service ( when you fail to meet expectations, you deliver a poor service experience for your customers. ) at shoppers at homer and nelson today july 15 /2023 at 8:45 am .It was not the first time that IRENE the store manager give appalling interaction to her clientele.Well if someone with authority does not lived by example good lack to the business that employed them.
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May 2023 by Paul Donnett
Hands down, the rudest staff I've ever seen at point of sale, particularly with seniors - ironically, the lion's share of their customers. There is a bank of self-scan checkouts, but no one there to help seniors know how to use them. Every time I go with my father, I see him and other seniors struggle to know how to use these machines. If there happens to be a staff member there, they're either not helping at all or actually scolding the seniors for their lack of knowledge. No joke.Today, I heard one of the "sales" people saying, " Now come on, seniors, you have to learn how to use this new technology!" No exaggeration, that's verbatim.Seriously? Apart from being profoundly disrespectful, it's business suicide. I don't know who's in charge at Blundell, but they have to get a handle on this. Every other grocery store with that many checkouts has someone there to help. Given your clientele, isn't this a no-brainer? I won't return to the store until this issue was addressed. Just gross.FOLLOW UP: Was glad to see management responded positively in the comments. Will visit and see if there's been a change...
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February 2023 by Kxng Aymen
garbage terrible service from the bald white girl with beard, every other pharamcist was absolutey amazing and kind except the bald white guy with the glasses, youll notice him. all the other girl pharamacists are great
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December 2022 by Raymond Rintoul
Have been going to this shoppers for 30 yrs +and have found it to be a well managed store. Some employees have been there for decades,I would highly recommend their services. Hats off to ownership for a friendly and organized store.