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December 2023 by A. Y
The pharmacist there seemed doesn't like her job, super rude and impatient, asked my first name three times and I spelled it to her she realized she should have asked me last name herself and then kinda got upset, and put the bucket very hard on the desk. Handed me the prescription without explaining anything!
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November 2023 by Daniel Wang
Just arrived at this location at 1:40PM on 2023-Oct-21. A pharmacy lady waring a pair of glasses was so rude. Even I didn't finish asking my questions and she replied me and let me check the website. Really unpleasant experience.
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October 2023 by inosensia setiono
Never met the rudest and condescending pharmacist until today. Asked my date of birth 10x and would cut me off so many times even when Im trying to explain the situation. When I came in, she kept chewing her gum so loudly while putting my information in and asking me questions, absolutely unprofessional. Asked me if my extended card is mine??? Even though theres my name on it and she has my ID too to check.My prescription was faxed at 10.40am, I called at 12 to ask if its ready, it wasnt ready because I had to come in first and I had to wait another hour for it to be processed.Never coming back here for pharmacy again even if its the closest to my house. Please train your stuff better, they arent equipped to be in customer service industry.Though, pharmacy manager seems nice.
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August 2023 by Ka Kui Tse
Pharmacist Henry is excellent!! He was kind and understood my difficult situation to give a prescription for me. Thanks Henry!!
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June 2023 by Historical Versimilitude
Waited forever to talk to someone about passport photos. Finally a person answers and hurriedly tells me that the machine is down ( machine… like a camera?). And they don’t know when it will be “fixed”…Also, no recommendation where to go. Al least help by knowing were else to go. That would have been helpful
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June 2023 by Sarleen Dhanoa
Good to go place. Helpful employees.
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April 2023 by Fred
Employees are nice but the owner at the pharmacy is a bit too rude to work with customer if you can, deal with an other pharmacy for a better service.
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March 2023 by Shannon Rills
Worst experience at shoppers ever. They have absolutely no one in the beauty department, can’t even ask for help or to see anything because no one is there and they claim to have stock online and when you show up they have nothing.
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February 2023 by Liza Tong
Horrible experience with the pharmacy here. Curt, nonchalant and inaccurate.
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January 2023 by B C
I'm 50/50 with this location. Sometimes they're great, other times seems disorganized and disinterested. I usually have my prescriptions faxed in by my doctor. But I heard nothing from the pharmacy, so I called them to check and they said nothing has shown up from my dr. So I called my dr and he called the pharmacy and they told him it was already good to go.
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December 2022 by Melis L
I just had a really bad experience at this pharmacy. I had to drop off a sharps container of used needles(diabetic) and I was waiting at the counter at the pharmacy and there were 2 pharmacists looking at their computer and laughing. Neither one acknowledging me. Someone else walked by me and asked if they could help..i said I would like to drop this off ..and then the one who ignored me..asked "do they get their needles here?" I was right there infront of him but he didn't even ask me. So rude..and I said no, garden city and he said Go take it to garden city. I said why? he said because its too full in the back . So I called another shoppers drug mart pharmacy and they said no problem they can take used containers to dispose of. My complaint here..is just do your job and pay attention yo your customers, make eye contact and give respect
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November 2022 by Eva Kirszenstein
I’m kinda blown away by the amount of bad reviews this shoppers location has, I’ve been using this pharmacy for 6 years or so and I’ve never had any bad experience with the pharmacy team or cashiers. Maybe the occasional wait time at the pharmacy but that’s not the end of the world. I have called this pharmacy in past years for ridiculous questions (I struggled with horrible anxiety) and the staff have always been compassionate and patient with me
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September 2022 by Jingxin Yu
This is my first time to rate in google and gave 1 star. My doctor called me that he has faxed prescriptions and I am ready to pickup at this shoppers. I called the staffs here twice today, he said he has no clue about it. So I called my doctor to fax them again. After I went to the Shoppers, he told me that he didn’t see any fax file and started chatting with his colleagues. The staffs here were unhelpful and not professional at all. Totally waste time!
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July 2022 by Tanisha Sharma
Harman, the sales associate at beauty boutique in shoppers helped me a lot today. She was super nice, professional, offered to help me and find products. She made me aware of the pc optimum deals and overall made my shopping experience really convenient. Thanks harman.
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June 2022 by Bharti Jain
Horrible Customer Service! Went to return a Nair Product. The cashier made me wait 15 mins saying he needs approval from the Manager. Saying it is COVID policy, can’t take any returns!!! Finally, Daniel showed up, and he repeated the same story…and he said ‘come tomorrow, you can talk to the Manager’! All this while I was told to wait for manager, and suddenly, I was told their is no manager on site at the moment… just ridiculous! When I asked him to show the ‘policy’ that you won’t take return due to COVID, Daniel had nothing to show me… and on top of it, both him AND the cashier were talking AT THE SAME TIME!!! When I told the cashier very politely that I can only talk to one person, he says ‘you are bullying us’! That was the height of rude customer service. Hiring inexperienced people results in completely being disappointed . Never will I go back there to this location. The Manager needs to look into this aspect asap. The time of visit was 6 pm on Wednesday, May 25
