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November 2023 by Yenchih Wu
Great job! Margareta is very helpful and knowledgable. Finally we bought 26 pairs of boots.Thanks again love you
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November 2023 by Jessica kc
Store was clean and well organized. There are so many shoes to choose from.Mathew was the one who helped us. He was super helpful.He was very professional, helpful and friendly. He helped us with our purchase. Super happy with the customer service from him.! Thank you so much Mathew. Your service was highly appreciated.
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November 2023 by Ali Sahebnasagh
I really like this store, because out of all of the Skechers stores, I feel like it’s the most complete one, and they almost always have a deal on some of the models that they sell. Employees are also very kind, friendly, and helpful. Right now, they also have a deal that if you buy 2 pairs of shoes, you’ll get 50% off one of them.
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October 2023 by Perlita Brown
The Manager on site is very rude!!! Slip ins shoes are way too expensive!!! Staffs doesn't offer us if we need help finding what we are looking for. Please train all your staffs on how to treat customers good so they won't turn around and leave. There is surely miscommunication gaps between Manager and her staffs.
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September 2023 by Karen Taylor
Terrible customer serviceI went to the stores to return an online order.Bought a total of 3 pairs and wanted to return 2. I used my sketchers points online to redeem $5 on my order.When returning my order I was told they could not apply the $5 points. They can divide the $5 between the 3 pairs. So $3.5 would be removed from the offer. Which is totally unfair. I would have been able to apply the $5 point even if I bought one pair. So sketchers would be eating up my points and the $3.5.Another employee came up explaining that stores and online is different. If they are different then sketchers should not allow customer to return in stores. And if different then my points are none of their concern.He then advised that he had to call mgr and would not even approve of giving the $5 at all.The first employee said only minus $3.5 as I kept one pair. And now they go back on their word, saying none at all.He also advised me if I wanted to keep the $5 I could ship all 3 pairs back to refund and then rebuy the one pair. Are you kidding what kind of customer service is that telling a customer to ship it back and rebuy it.The worst customer service ever. If you plan to return in stores make sure to not use your points or coupons
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September 2023 by Tanuj Sharma
Mathew was Great!! He helped my mom pick the shoes she needed. Thank you very much.
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September 2023 by c woo
Excellent job Gloria !Thanks so much for your great help, it’s ‘cos of you that I bought more than a pair ?
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September 2023 by Aras Abdulghani
Shaine's service at Scheker outlet was nothing short of exceptional. Her warmth and attentiveness made my experience truly memorable. She goes above and beyond to ensure customer satisfaction, and her dedication is truly commendable. Thank you, Shaine, for making my visit so delightful!
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September 2023 by candace shaw
Mathew (hope that’s spelt right) gave excellent customer service. Good selection. Fair prices. Happy with my experience
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September 2023 by Déborah Rocha
Mathew is amazing and helped us a lot. He was checking the sneakers and found different numbers in my box. The store is organized and clean, staff super friendly!
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August 2023 by Regina Bako
Staffs are very nice ,thanks you to all of you for helping me find what I need . Ritchy, Aston and Katina are all very helpful. Everybody worked hard . They should be very proud of themselves for giving a very good customer service . ?
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August 2023 by Jennifer Chan
Got the best customer service from Margarita today! She was patient, super helpful in recommending and finding the perfect shoes and socks for my family! Thank you Margarita!
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July 2023 by HERAN LI
Jen and Wendy gave us an exceptional service, really patient to us, answered all our questions, showed their expertise, this is called a customer service. Well done!
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July 2023 by Sahil Mahajan
Very bad. System is giving discount automatically for buying 2 pairs but the employee doesn’t want to give the discount at all. I have been forced to pay separately but I want it to be billed together. Very unlogical..
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July 2023 by Lorena Grande
Wonderful experience! Really nice customer experience. Thanks to Ritchie who was really helpful even when the store was so busy. ???
