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February 2024 by Kumar Kota
During my experience with this company, I encountered a situation that put their customer service and warranty promises to the test. Initially, the 10-year warranty offered by this business sounded reassuring and was a significant factor in my decision to purchase. However, the true nature of their customer service became apparent when I faced an issue with their product.My problem began when the springs of my bed unexpectedly popped up, a clear defect that I assumed would be covered under the warranty. Expecting a straightforward process, I was surprised by the company's response to my claim. Despite the clear failure of the product, my request for service was denied based on a minor and unrelated issue: a small stain on the mattress. This rejection felt like a deliberate attempt to find any possible reason to avoid honoring the warranty promise.The experience was disheartening and highlighted a significant discrepancy between the company's advertised promises and their actual service. The warranty, which was supposed to provide peace of mind for a decade, turned out to be far less reliable in practice. It seemed as though the company's primary goal was not to support their customers or stand by their products but rather to evade responsibility for defects.
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December 2023 by Erica
Very rude.
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October 2023 by Faize Alabbas
I'd give negative stars if it were an option, I've never left a bad review in my life but my experience with this location has tarnished the name for all sleep country locations. Do yourself a favour and if your concerned about comfort buy from COSTCO ... don't waste your time.
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September 2023 by Fartun Ahmed
Just go to JYSK or Costco, this company is absolutely awful.
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January 2023 by Michael P.
Went here to buy a pillow. I am having trouble knowing what to buy So I came here based on the ads that I will get my needs met. Four guys standing around ignored me. One guy asked me what I wanted and threw four pillows on a bed and walked away. No one noticed me slowly walk away and leave. I guess I wasn't going to be a mattress sale so they didn't care.
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December 2022 by Rowell M
I just got home from purchasing a mattress at this location. Let me tell you. If you need a new mattressand just don’t want to deal with pushy salespeople.This is the place to go to! If you’re ever at this store for a new mattress etc or just want to know more on what you need ask for Roy. He was so pleasant to speak to and have a vast knowledge in this field without being pushy at all!Thank you Roy!!! You’re a big asset for this company!
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October 2022 by Lisa Nguyen
My partner and I were coming in to check out some pillows and Benny gave us such a wonderful experience and was very knowledgeable on the products and how our body works when we were sleeping! He was able to find the perfect pillow for us on the first try! We are so happy with our pillows. Thanks again Benny!
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July 2022 by C O
Easy to get to location. Ample parking. Their showroom is nice, clean and inviting. Just returned an item at this location and it was a very smooth transaction thanks to Roy. He was helpful, polite and addressed all of our concerns. Roy you got 2 thumbs up and 5 stars from us!
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June 2022 by Rowell Menancio
I just got home from purchasing a mattress at this location. Let me tell you. If you need a new mattressand just don’t want to deal with pushy salespeople.This is the place to go to! If you’re ever at this store for a new mattress etc or just want to know more on what you need ask for Roy. He was so pleasant to speak to and have a vast knowledge in this field without being pushy at all!Thank you Roy!!! You’re a big asset for this company!
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May 2022 by Laura Clemente
I can't speak highly enough of the quality and care of service that Tony at Sleep Country in Ironwood provided in helping us select just the right product for our elderly mom. His knowledge, experience, attention to detail and willingness to go the extra mile made for a very positive purchasing experience. Highly recommended with thanks.
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April 2022 by Heidi Goertz
I have actually been meaning to go back into this location to let the manager know how impressed my husband and I were with the service. The sales person (I wish I remembered his name) was very knowledgeable. He was upfront and honest about shipping and inventory issues (due to Covid). To our surprise the delivery was made when promised and the delivery company was amazing!!They texted me with updates and called me to let me know when they would arrive. The came on time, were incredibly courteous and set up our bed very fast. All in all we had a very good experience and would highly recommend them!
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December 2021 by Jonathan McIsaac
Having been to several other mattress stores and then going to this location was a delight. Adey was very friendly, polite, and understood exactly the kind of customer I was. Having already looked into the mattress we were interested in purchasing, she did not try to upsell or change my mind as other stores had. This was refreshing as I felt respected and confident in my purchase decision. The process was painless and Adey did her upmost to ensure I left the store completely covered and satisfied. Thank you for the great purchasing experience!
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November 2021 by Wei Y.
Wife and I were decided to have a new mattress as we were moving to our very first home in Richmond last month so we have tried several sleep country shops because some of them carry more selection than others. We were pleased as we try out a lot of different mattresses, this location was the last sleep country we went in. It's nice and big, surprisingly no one was in there, and soon as we walked in, there was a sales trying to ask what do we want for our mattress but in a very rude matter, I felt being pushed as this sales is in questioning matter talking me, very impolite. My wife felt that pressures as well. So we walk out because we don't really want to have any business with this guy. Anyway. I got my new mattress from Landsdowne sleep country because sales in there is much more friendly than the one in this location. Highly recommend don't waste your time on going to this sleep country
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November 2021 by Debbie Jubb
I want to say thank you to Roy. He's a great salesman. Told him what I was looking for in a lifestyle frame and which mattress I want and was able to show me both. He was also able to help me with issues for my Promo card that never showed up. I'm really enjoying my new bed.?
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October 2021 by Elena Stepanova
We are newcomers in Canada and first-time purchases are difficult for us. We chose and bought mattresses in Slep Country. Everything felt right till the delivery date. We missed the delivery and the Delivery Company said that they can deliver mattresses only next week. In that case, we would have no place where to sleep in our new apartment and that's with 2 kids. I came to the Richmond store in Ironwood with this problem very desperate and with no hope to fix the things. Luckily for me, there was a manager Tony who really helped me out in this very uncomfortable situation. He did everything to schedule my delivery on the same day although it was an absolutely independent delivery company. Thanks, Tony, and nice to know that there are people in the world who understand other people's trouble. We are also on our way to write the next review as soon as we try our mattresses.
