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February 2024 by Helmi alphones
Bad service I wait almost 40 mint big line up waiting .manger Lady coming after I take one photo show what is this service and complain Whiteout take any action about the that sorry I Shamir that
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February 2024 by ormazd61209
Slam drawer or press hard on keyboard doesn't help you get things done faster or better. Very poor customer service. Just get a new job. the guy last name end with Yu.
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February 2024 by Vivian
This is really directed towards the way TD operates as a whole:I don’t even bank with TD, but with my first product (a simple credit card), I’ve had to visit numerous branches more times than I care to count just to get things set up and working. Most things that can easily be done online or remote with ANY other bank, TD requires an in person visit or physical documentation. And because of this, whenever a teller forgets to request or complete something (like what happened at this branch today), I’d have to make another visit. This has happened in Ontario branches too.So essentially each issue no matter how trivial takes a minimum of two visits, in person, to get done. This is mind bogglingly inefficient and inconvenient in this day and age, and has put me off using TD for any other financial services. Again, I just have a credit card with them, so I can’t even fathom what a nightmare banking with them would be like.
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February 2024 by Jesdanmerser
We had the opportunity to meet with Kevin Chen regarding our banking needs and we're really impressed by his professionalism and kindness. I wish all banking customer support are like him..His impeccable attention to detail is next to none. We applaude him.??
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February 2024 by Pablo Alvarez
Manager discriminated me. Horrible service. They act like I did something wrong on something they advice me to do. Manager need to watch some customer service videos on YouTube at least. I’m an experienced employer and this was the last time I’m taking the company business to this bank since they act like they are doing us a favor.
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February 2024 by shiyun hu
So cold inside!!! Can just turn on the AC?
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February 2024 by Jeffery Li
More then half hour waiting on the line. only three employees working at 5pm, the manager did good job on schedule
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December 2023 by Youssef Nadif
As a customer of TD Bank in Richmond, BC, I have had the opportunity to interact with Kevin Chen, and I am thoroughly impressed by his exceptional customer service. Kevin's dedication to understanding and meeting my financial needs has been remarkable. His expertise in banking services and personalized advice has greatly helped me in making informed financial decisions. He is always patient, clear in his explanations, and genuinely cares about his clients' well-being. It's rare to find such a committed and knowledgeable advisor. I highly recommend Kevin Chen to anyone at TD Bank seeking reliable and professional banking assistance.
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November 2023 by YY Global
Kevin Chen provided outstanding service to assist us open a new account in TD. A very pleasant customer experience.
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November 2023 by Firas Alkeilani
I'd like to give special thanks to Mr. Kevin Chen. He helped us open two bank accounts and followed up with a well-explained and guided process. His advice was very helpful. I'm so happy that he made the whole process seem very smooth. We appreciate your professionalism, Mr. Kevin.
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November 2023 by zy T
This branch Never arranges enough tellers at counters. Long line up always be ignored by staff who not even noticed the inpatient clients, or maybe intentionally doing so
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October 2023 by Stella Lin
After three visits to this branch I realized that it is not my problem but the branch staff keep making my case more complicated and difficult. Staff are severely under trained and manager is so mean and not trying to help customer at all. I had good experience with Td before, but after visiting with this branch, not any more.
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August 2023 by Jeniffer Grant
My mother died in July. I am currently dealing with TDCanada trust to attempt to get my mothers funds transferred to me. The amount of stress this company has put me through is disgusting.I have been asked to prove I am my mothers daughter, to prove her divorce which I have, and it's still not good.I have been told a total of five different things over the last 2 1/2 weeks, I have been told I could go into the branch and have the money transferred, I have been told I will receive a draft, I have been told that what I have given them is enough, I have been told that what I have given them is not enough. I have been run around and screwed in ways I hope I never experience againMy mother is dead. What else does this company want from me????I am appalled.This has caused me Extreme anxiety, I have not slept, I cannot eat
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August 2023 by Simply Sartorial
Thx Eddy for her excellent service today, very professional and super organized.
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July 2023 by 里手Lishouer
The manager Denise Luk is a lier. She personally submitted our mortgage documents which we asked them to cancel already. They didn't respect their client's decision and lie to us face to face several times. She is the worst person we met in Canada.
