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February 2024 by Mado Elkorsan
door always close early , they never close on time , i don't know whats wrong
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February 2024 by Beata
Management is doing an awesome job controlling the line up. Thank you
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January 2024 by Kishan Geeganage
I truly appreciate their outstanding service. Thank you
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January 2024 by Meihan Liu
I deposit regularly, and it took me half a month to deposit. I couldn't contact anyone by email, so the Chinese consultant who prepared the email used English every time. Interest rates fell by 0.4% in half a month. Delay on purpose! ! ! ! If you want to save money, think again!
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December 2023 by Lam Swiss
TD (5991 No. 3 road , Richmond , BC V6X 3Y6) closed my saving account with notifying me and the staff cannot give me a reason why closing my account
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December 2023 by Dane Chauvel
I would give this branch and its manager Van zero stars if that was an option. I waited in line for 20 minutes to be told that I couldn't transfer funds from one account to another without a five-day hold. When I outlined that I could with the funds from the one account and deposit the proceeds to the other account, I was told that was indeed the case.I just left and went to another branch where I accomplished what I originally wanted to do and did so in under five minutes (including waiting in line).I was so unimpressed by the service at No. 3 Road and Granville branch that I was on the verge of shutting down my accounts altogether and moving my business to one of the other financial institutions that I deal with.The "manager" Van has set a new low for abysmal service.
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November 2023 by Google user
I would give this branch and its manager Van zero stars if that was an option. I waited in line for 20 minutes to be told that I couldn't transfer funds from one account to another without a five-day hold. When I outlined that I could with the funds from the one account and deposit the proceeds to the other account, I was told that was indeed the case. I just left and went to another branch where I accomplished what I originally wanted to do and did so in under five minutes (including waiting in line). I was so unimpressed by the service at No. 3 Road and Granville branch that I was on the verge of shutting down my accounts altogether and moving my business to one of the other financial institutions that I deal with. The \\\"manager\\\" Van has set a new low for abysmal service.
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October 2023 by A. Wong
Unable to access ATM while the branch is closed during thanksgiving weekend. All glass doors entrance were locked on both side. No signage or post explaining why. very disappointed.
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October 2023 by Karen
Not sure why this bank is rated so low on Google but this is the better TD location in Richmond. They’ve been friendly, patient and competent - not much else you can ask for from a bank.
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October 2023 by Syed Rafid
I love this bank ❤️And all its branches. Keep up the good work y’all.
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August 2023 by Eric Chiu
Poor design from such a central location, can't access ATM services unless it's during business hours.
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July 2023 by B AWADi
Unfortunately, this bank treats its customers as if they were thieves. The ATM inside the building is always closed and the management of this bank is incompetent and does not respect its customers. I have decided to close my bank account because of this infuriating and cowardly behavior.
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June 2023 by Benjamin Coulter
Big thanks to Satinder and Bret, for helping me out today! Thorough, professional & friendly.
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April 2023 by Ali Farokhi
I even been with TD for over 20 years , never had issues until I moved y to Richmond . This branch has the worst ratings. One of teller name ( JOY ). Extremely rude , ignorance, I believe this is a personal issue not the bank.I hope person in charge of this branch take better look into people compliant and start to repair this problem.Also I have called the TD complain line. They don’t know her. JOY is not her real name.
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February 2023 by Qian Zhang
Glad to know I would be charged additional $1 if i want to pay a $3 bill by cash without TD account . thank you. but no
