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September 2023 by Secret Avenger
Very nice place to visit and enjoy the outdoor vibes. It reminded us of the outlet mall style of Southern California.
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September 2023 by CH33ZU5
Great deals, if you go to the right places. Nice and clean with half decent food options.
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September 2023 by phung pham
Multiple brands, fab discounts and great choices..all top brands under one location...must for tourists.
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June 2023 by Rajesh Midha
Nice store but attendant were not vigilant about stock they have in back, stock shows in there system but physically not available, stock hanging on the display shows XL but when check actual size it is XXL
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June 2023 by Anthony Rudolph
Lots of high end shops.Great place to find the one super deal!Plus it's an outside mall...makes a beautiful day even better!
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June 2023 by Sun Chaser
The changing rooms don't have any benches or chairs to put your stuff on, and only one hook, so most of your clothes fall on the floor, which by the way is filthy - balls of hair and dust.
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April 2023 by Bonnie Leung
Nice gimmick ice cream ? but overpricedCafe is overpriced too!Nice shopping outlet. More promotions and more discount! ??
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March 2023 by 王媛
I am writing to express my experience at The North Face store located in YVR Outlet. I visited the store at around 12:15 pm on March 10th and found a short line with only two people ahead of me - a father carrying a baby and a lady. A staff member was standing by the entrance. We know customers should wait until others leave before entering the store. After about 11 customers left, we were still waiting in line, and we noticed that there were not many people inside the store. Feeling confused, we tried to find out what was happening. At this point, a staff member named Bee approached us and said in a rude manner, "Back up to your line and wait outside."I felt that Bee's attitude was unwelcoming and unhelpful. As a customer, I do not expect excellent service during the sale season, but the staff should still show a welcoming attitude to customers. I was disappointed with the way I was treated and did not feel like shopping at The North Face store.I hope my feedback can be helpful in improving the customer experience at your store.
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February 2023 by Pam B
I usually don't rate retail stores cause it's like what are you really rating, but this 5 star rating is mainly due to the staff. Wow, what amazing young ladies! So helpful and provided honest feedback (about what I was trying on. They also had lots of stock and good deals!
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January 2023 by Pam Bilusack
I usually don't rate retail stores cause it's like what are you really rating, but this 5 star rating is mainly due to the staff. Wow, what amazing young ladies! So helpful and provided honest feedback (about what I was trying on. They also had lots of stock and good deals!
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January 2023 by Rachel Chand
Came in on Thursday store was busy so many people couldn’t even walk around properly so I left. Came in on Friday they have a line created with 5 people in the store and the guy at the door so rude claims they have a capacity all of a sudden. Teach your employees customer service and don’t make people wait outside in the cold.
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January 2023 by Xinlian Xu
A racists family skipped the line to checkout, 3 of them skipped me one by one to process 3 separate transactions. When I asked, the man just replied: you were looking away. He called me LOW PEOPLE after.The cashier simply didn’t care anything, but processing checkout.Never experienced such terrible racism in a retail store before. That’s a shame on this business.
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January 2023 by Priyanka Chopra
I bought a jacket with $400 on 50% discount..the fur inside the jacket starts coning out from every part of jacket.It is what we dont expect when it comes to big Brand..
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December 2022 by Chahal Jaswinder
The last visit was so annoying on black friday because every stuff was sold out almost. Just left with extra small and mostly double xtra large sizes. Even on sunday after friday there was no to much to buy.
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December 2022 by Pedro Santos
Poor management service with product defect. A $600 dollar jacket damaged in the first wash and the "lifetime warranty" is suddenly non applicable. Only words to say to the customer was "sorry, how can we prove you didn't do it?". The jacket itself is great and fits nicely, but terrible management.
