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June 2025 by Bobby Shrestha
Hi ,
Last month I took a consultation from Aaron , and it was my best consultation . He gave me best offer and best deal . I took a I phone 16 pro and so happy with his services, he clear out my each and every doubt without any hesitation. He is very polite and eager to help everyone.
Thank you
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June 2025 by Brent Akhurst
Beyond frustrating experience with the store manager Aaron. I purchased some beats ear buds for $280 2 days ago and found out yesterday that they do not connect as they are defective out of the box. Store manager would not exchange it without the original packaging. Now I’m going to go home and dig the packaging out of the garbage and make a return trip. I highly doubt they’ll be reusing the packaging so I’m not sure why my time is wasted as this is already an inconvenience.
Should’ve just bought my product directly from Apple, who actually know how to provide a good service
Thanks for your response.
I went to another location and they handled everything properly. They recognized that the product was faulty and accepted the return with no question.
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May 2025 by Christopher Lee Cheesman
Friendly staff! Very helpful
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May 2025 by Jan S
Small with limited items since this is an Express store but this store helped me when the Lansdowne store could not 🙏 Thank you for the great service, I’ll definitely be shopping here in the future ⭐️
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May 2025 by R L C
There was one guy in the store a few minutes wasn’t a few minuted for a simple order pick up.
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April 2025 by Jennifer Tam
I came into the store for the first time to pick up my order and I'll be honest, I was quite hesitant in coming in due to the recent google reviews but I was quite pleasantly surprised at the staff there. Well trained, attentive to small details, and quickly helped me with my order. I will take my shopping here from now on!!! Big help to Erin?? I think that was his name
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March 2025 by Louis Huang
Poor service. Was browsing for 15 minutes, the staff never greeted or acknowledged. When I tried to wave them down, they purposely looked away.
They were either on their phone or chatting to each other. Was about to buy a new laptop, but left because of how poor the service was.
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March 2025 by Mariyah Hamzagic
I went into this location looking for a specific product. I told the sales associate what I was looking for. He gives me the product and says this is what you’re looking for. Trusting he knew what he was talking about, I purchased the item. A couple hours later I try the product and it doesn’t work. It’s not what I asked for. I go back with the product and the receipt and find out I can’t return it because it was opened. Even though it doesn’t work, and the associate gave me the wrong product. Very disappointed in the level of customer service here. Will no longer be shopping at this location.
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December 2024 by Alisha
Amazing service by Ted.
I had get a new connection line and Ted provided me very good plans. The process was smooth and customer service was very good.
Highly recommended location to get good deals on new plans and phones. 👍🏻
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May 2024 by Steve Zhang
Sale rep Fiaizal tried to deny a return of a opened but resealable Apple Watch, clearly contradicted to the policy outlined on the website.
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May 2024 by Ann Murray
Evan was really helpful in getting my mom'snew phone hooked up. I recommend The Source Richmond Center!
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April 2024 by sonny hardman
Very helpful and respectful
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April 2024 by Julia Ventouras
I am extremely happy with the service I received at the Source store in Ricmond Ce ntreEvan especially spend a lot of time to show me how to use my new phone I just purchased from Source and the Virgin plan Thank you so very much Evan and Faizal you are great.!!
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April 2024 by Ivy Li
I initially had no intention of making a purchase at this store and was just browsing. However, we encountered Evan, who proved to be an exceptional staff member.He was highly professional, patient, and enthusiastic, providing us with detailed information about the products and services. His assistance was invaluable, and ultimately, we bought a phone and a camera.With Evan on your team, your store truly shines brighter.
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April 2024 by lary barbie
i'm so mad of what these stores experiences herei heard here have somethings to get and my sound employee recommand here to get some sourcesi just first time come in and look around and just because i grab a charger passing to check the ipad sections and they screaming and look around meand that male employee Allen just says let him taken that ok I understanding that if you all that horrible then I'm ok with this.then I think I just keep looking around it's pretty unconfortable and wierd for me that they treats me like thatand when I just into check around the audios sections he just standin here so close to me close.to.me when I just.comparing.multiple.times he just questioning.multiple.times.why I need.that what I need.that for,Are you doing something something even I keep not really answering and showing that I just wanna take it and you are just here answering my questions he just not doing anything.when I just look a bit and sit downfrom that 'spy spot reallt close to me'He just walk here actually not move at all just staring me like I'm doing anything bax here even I just comparing and do my own things.says that “”if i do not buying things and keep look around then he gonna kick me out , I seems like not sure of these products " he says it like a exclumation of defined that I'm doing anything or whatthere's 0 customer services but like a stressful rude lose trying to showing of their judgement and fault to use the employee statement as a exclsive to bullying customer.not answering but like a judgementI should been buying many things but now you won't get any of mine.I think it's your things to.serving my not and.never that I'm explain of.these.things.like that I'm doing anything wrong even I'm doing nothing ok and mind my own business.that's makes me so mad and unconforble that my own shopping expirence and looking for the right product he sees as a wierd people doing bad things.when he says that I say is the store gonna closing he says notand i say ok I do need all of these then he says buying it to websites and keep questioning and judgeing me saying why I am using this I didn't think single sound systems need to thisfirst I do not trust you and I don't need to telling you what I'm really gonna.done I already said thatYou think I'm suspicious what?I DO Not need to explain any of my own plan or to you even what I did is I said a little bit but he still keep suspicious my own things and refuse to taken for me.if that's how those store employees behavier by judgeing and questioning people come here to searching by the own things and needs .then sure I'm not spending any coins here cause you
[email protected] do taken pictures here for those products I'm interested to get but that's should not been your business or questioning.I think I just being too good that I didn't scold them by their own behavier for the fitst place.what i do is just what customer does and as a customer i think i look around and comparing doesn't doing anything and askingbut.they just treat me a theif or wired person cause they have trarsh eyes and unrespectfulkeep queationing everyone here to get their stuffs as a theif. loseespecially that employee Allen or Aren i'm not sure his name something start with A.it makes me feel so mad and his behavier it''s totally unexceptbleas a employee his not really helping me finding my own things and do not really explain the products when i'm askingand even i just look at.thesethat's makes me quesioning is these product not good or enough hereI don't need to explain any of my movement to them especially I'm comparingyou treat people badly by no reason except your own transhy eyesI don’t know if this is because he is a tr@sh person who discriminates against other genders or what in a narrow sense or something else, but this is completely unacceptable.I'm really like a properly responce and reporting email to management of all of these employees unconfo
