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January 2024 by li li
I hate this bank. I would give it a zero if I could. I remember the last time I went there, I was in the business line. Because there was no separation line drawn on the ground, I was probably a little closer to the customer in front of me. A lady ran over to me. He told me to back off, and then said thank you very stiffly, as if he was swearing. Many people looked at me, and I felt very embarrassed. Yesterday afternoon, I went to deposit the company's check, because there was a sign on the business counter that said please use other counters. I thought maybe Christmas was coming and there were a lot of people, so I waited patiently in line with everyone, but when it was my turn, the Chinese-looking lady ran out from behind the counter to greet a station. Next to me, I watched a Chinese lady come in. The lady who didn’t queue up was a regular customer of the bank. Many people from the bank greeted her. She had a lot of bills in her hand and she must have lost business like me. At the service counter, she did not choose to queue up, but stood on the edge and waited. I felt that it was unfair, so I insisted on letting the lady from the bank help me handle the business first. She reluctantly told me after doing so. She said a long OK, but she said Merry Christmas to other customers. I felt very angry at the time and didn't see her name because I didn't want to see her face. I didn't care about waiting, I just thought it was fair.
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November 2023 by Liu Dustin
Don't have anything to do with vancity. . . The service is terrible. My credit card was locked for no apparent reason. I called to untie it. If the problem was not solved, I was asked to go to the branch. . I told you that my back was injured and I couldn’t walk. . The result must be that I go. . Just cut out the credit card. . Impressed. . So Do not deal any business with this bank!!!
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November 2023 by Marcos Alejandro Gonzalez Mendoza
Is not open on Saturdays
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October 2023 by RAND SEKARA
Great service! I was served by Dianna. She is knowledgeable, efficient and friendly.
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August 2023 by Bryce Rodrigues
Ask for Gloria when booking an appointment at this branch. She will get you well equipped with all of the products and promotions Vancity has to offer.
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August 2023 by Spank Mehard
I opened 2 new accounts and had a drama free experience. Hugo H. was the accounts representative for the branch, did his job professionally, straight to the point, no wasting time, & no cheap salesman talk.
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June 2023 by Pamela Peel
Credit Union. They will fill all your banking needs. Excellent service. Very pleasant and helpful staff.
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November 2022 by T S KWEK
My wife and I visited the Richmond Branch this afternoon. We were attended to by 2 very pleasant customer service staff who very efficiently helped us with our cheque deposits and the issue of replacement Member Cards. They very patiently walked us through the steps to set up online banking and use of the cards at the ATM. We want to express our thanks to Ms Linda and Ms Emma.We also found the banking hall to be neat and pleasant. Reserved parking in front of the branch is also convenient.
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September 2022 by D J
Staff member was rude when I had to go to reception to ask for a cash envelope because there were none left at the atm.
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August 2022 by Curtis Hilton
Had an issue due to an estate. Hugo is amazing and was more than happy to help even though it was at another branch and really not his problem. 10/10 would deal with Hugo anytime! Thanks again!
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August 2022 by Humble Teez
Bad experience. Specially Karen. I had a appointment with her and she didnt even ask my personal income or anything and she trying to push me away not wanting to help.BIG NO NO. Stay away from Karen.
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July 2022 by Jora Nijjar
I had a great experience. Kelly F. who helped me was wonderful to deal with. I hadn’t been to the bank in years. She got me sorted out and all setup super quickly and was very pleasant. This doesn’t happen often at banks so I was pleasantly surprised.
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February 2022 by L C
Over the years the service has gotten worse. Upon first impression, it seems like the staff are polite but really they waste your time by dragging out the transaction. One time I had to explain that I needed a new membership card because it was lost in the mail. The teller kept insisting it was mailed and I kept explaining it was now months past the card expiration date. It was clearly lost. Finally after 20-30 mins of back and forth she printed me a new card. I’m not sure why deactivating the old card and replacing it wasn’t the immediate solution. The time before that it was a mortgage specialist that didn’t actually provide any guidance but a long conversation about her son.They’ve used the pandemic to be even lazier about their service. Simple requests required a number of messages through the app, phone calls, and eventually visits to this branch where they try to talk their way out of correcting misinformation. And subsequently try to justify why they simply aren't doing their jobs (wasting more of everyone's time). You really have to stand your ground to rectify their inability to render any service. I sum up my visits at this branch as "unapologetically incompetent."This branch needs to be carefully evaluated for their lack of time management, unprofessional tone, and poor customer service approaches. “Okayyyy byeee” (said sarcastically like a teenager) and “you’re not listening” by supposedly a higher ranked manager are not appropriate responses to any client who walked in for help because they were given misinformation through the reps on the phone and the app. Guess who you didn’t listen to? Your clients. Everything that needed to be completed were all basic processes. Please don’t use the pandemic as an excuse to be even less helpful.When “okayyyy byeee” manager told us she couldn’t help with the account because she was helping the tellers, it was easy to spot the lie. She went to chat with a colleague in the back. I shouldn’t have to call people out on that kind of behavior just to get something done. If you can’t help current clients, you’re not getting new ones.And Vancity reps replying to these Google reviews, please save your time. Do not reply to this review offering yet another number to call or online scheduler to visit. You’ve got enough detail and information on how to improve.
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February 2022 by Lien Tran
Apparently to withdraw $250 or more you need to bring 2 pieces of ID with you. My mom is old she doesn't have any credit card and her BC service card and SIN card are not enough to withdraw her own money? There is a list of ID that requires on their website and it showed that SIN is excepted to be a secondary ID. Never experienced this at other branches.
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January 2022 by Lisa C.
Over the years the service has gotten worse. Upon first impression, it seems like the staff are polite but really they waste your time by dragging out the transaction. During the pandemic, they've used the situation to be even lazier about their service. Simple requests required a number of messages through the app, phone calls, and eventually visits to this branch where they try to talk their way out of correcting misinformation. And subsequently try to justify why they simply aren't doing their jobs (wasting more of everyone's time). You really have to stand your ground to rectify their inability to render any service. I sum up my visits at this branch as "unapologetically incompetent."
