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December 2023 by Johnny T
I was very fortunate to have such great help purchasing a new phone/plan this morning at Costco. Despite the madness of black Friday, the rep I dealt with was patient, informative, and charming. I was not expecting much from this experience, as I'm sure this last week must have been bonkers, but I have to say it was actually pleasant. Thanks so much for your help today Chao!
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December 2023 by Steven W
The place was swamped and one staff manually put my name down into the virtual queue. Was called in about 45 mins, while shopping.Soloman called me to the kiosks. Took a few mins to sort accounts and phone numbers out, but he was very patient. Once all sorted out, took him minutes to help us port a number, provided the new carrier sim. Very happy with Solomon's patience and especially helping us with our issue!
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December 2023 by Allen Lacroix
Fellow that served us was fantastic. The wait is long. You need way more people. More than 100 in the queue when we were getting served.
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November 2023 by Maria S. M.
Solomon was a rock star. Great customer service. Answered all our questions and gave us a great deal. Very patient and professional with everyone during Black Friday week craziness.
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November 2023 by Richard Cheng
Lined up at 10:30am on Tue (3 days before Black Friday) and already have 26 people in the line. Waited nearly 6 hours to have my turn. With 3 staffs, they can only handle around 4 customers per hour!! That's unacceptable. Luckily I went to the shop at Superstore and got similar deal (i.e. gift card) with only 30 mins wait.
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November 2023 by M W
Amazing service! Eddie was really patient and friendly! After got to know my needs, he first compared different plans and then recommended the best BF deal for me. Thanks Eddie!
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November 2023 by Mishi Wishi
I like the virtual line-up and the guys were accommodating enough when we checked our estimated time to getting served. However, the queue was just too long. I got in line 11:20am and only received notification to get ready for my turn at 2pm. Costco crowd especially on a Saturday is very big, they should open up more counters and put more people.
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November 2023 by K E
Michael was great. He was friendly and efficient when we were looking to upgrade our phones. He found the best deal for us and explained it very clearly. Thanks Michael!
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September 2023 by So llin Randall
Gary- ( Richmond) Costco location is very helpful. Answers the questions that I had. Will go back soon to get new iPhone and plan sort it out.
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September 2023 by Catherine James
We had an excellent experience getting our new cell phones at the Richmond Costco. Gary, the wireless representative was extremely knowledgeable, respectful and helpful. He patiently and skillfully helped two seniors navigate through the new technology in choosing and setting up our new iPhones! Gary was also very knowledgeable about the various phone plan options and helped us choose the best one for our needs. We couldn’t be more pleased!! Thank you, Gary!
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September 2023 by Alex J
Great back to school deals right now. The representatives are very friendly, and patient and will accommodate your plan according to your budget. Very happy.
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September 2023 by Paulina Spadafora
Gary was so amazing at helping me and my family get new phones. He was friendly diligent and knew exactly what he was doing!
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September 2023 by Pritish Dudwadkar (PD)
Mike and Garry were really amazing ! Special shoutout to Mike. He was absolutely brilliant and patient and very accommodating! Thanks Mike for all the help !
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July 2023 by john Tan
Gary has been a great help for me and my mom to upgrade our phones! From start to finish he has been very clear and concise with all the steps, fees, and details of the current promotions!! If u ever need to get a good phone with some great deals make sure to talk to Gary because he will spent all of his time providing you with a good experience!!! Great customer service
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May 2023 by Yin Xu
My first purchasing for phones at Costco. I must to say I had great experience and smooth transaction. Suleman was pleasant, knowledble and thorough. I recommend this booth at Costco,Richmond.
