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March 2024 by Jashan Gill
I had very bad experience, front mature indian lady with specs is so rude and have zero customer service skills. We ordered a burger and she gave us very bad and rude expressions with eyes. We don’t know why she is doing work if she is not interested. She is very unprofessional.
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March 2024 by Michael
My recent experiences at A&W have left me deeply disappointed and concerned. I cannot shake the feeling that there may be racial discrimination against caucasian individuals at this particular location. After discussing with other customers who are caucasian that have visited, it seems we all share similar sentiments.One disturbing pattern I've noticed is the apparent delay and neglect in serving customers who are caucasian. On multiple occasions, I've observed my orders taking longer than necessary or being overlooked entirely, while others' orders are promptly fulfilled. It's disheartening to witness my food sitting in the window, only to watch as others' orders are prepared and served ahead of mine.Additionally, it's alarming to note the excuses made by staff members when it's nearing closing time. Despite there being ample time before the official closing hour, I've been denied service with the excuse of "Sorry, we're closing soon." This blatant disregard for customer satisfaction is unacceptable.I strongly believe that the staff at this A&W location undergo thorough reprimanding and retraining process to ensure that all customers are treated with respect, dignity and receive equal service, regardless of their ethnic background. Discrimination of any form has no place in our society, let alone in a place of business.
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February 2024 by Karman Kaur
Today I order two piri piri veg burgers and end up having one burger without piri piri sauce when I showed this to girl working over there she gave me piri piri sauce on side what is the point of ordering piri piri burger without sauce. Worst customer
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January 2024 by Jennyjenn
Bad customer service. The lady in the Cashier is very very rude.. I ordered Double mozza and realize it's not combo so ask her to make it combo but she told me a very rude answer. She's a racist. I'm not gonna recommend this store in surrey central to all of my friends and family. Suck's customer service. Tsk!
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October 2023 by Kristy Imrie
Friendly service. I usually love A&W onion rings but they gave me burnt ones and not the first time. Not sure why they couldn't give me fresh ones. Instead they gave me an extra Spicy Chipotle wrap. Maybe to distract me from what I was craving?
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September 2023 by Seda Y
I am giving one star because they often closes early before their actual closing time and they always have the same excuse a system update. They should make sure the store is closing on time and not deceive people please. Thanks
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September 2023 by Da Zhu
when I walk in about 3 pm today, four of employees facing inside and telling stories, finally one of them saw me and trying to help me order Moza burger, when I gave her a 100 bill, she asked her manager”do we accept 100?” She said no, then they turn back telling stories again.
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August 2023 by A
I come here for lunch all the time. Me and my coworkers always have bad customer service from the supervisor and most of the girls. They always see people and run to the back like it's a game they are playing. Wish the managers would do
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May 2023 by aman batth
I went this location location inside city central mall. There was supervisor her name is told Manpreet. She is very Rude, she refuse to take order when I just confirm My drink because name was mentioned different on menu board and was showing different on screen when she was punching I just make sure diet coke or coca cola and she scrolled her eyes towards me and started behaving rude and said “ listen I am not taking your order i am working since 10 years here” I said I just make sure about drink only why you behaving very Rude.There was one more customer standing behind Us even that customer told her why you showing bad attitude they just confirming order. She was Rude with him too. When I asked give me your store number she refused but that customer he said he will complaint about her attitude towards customer.I don’t know what they feel when they works that long at same place. Thay don’t want to take customer then they can put board sorry we can’t take customer because we don’t have manners how to speak politely with customers and if customer asks questions “sorry we don’t have answer”How she scrolled her eyes towards me I can’t forget”I will never ever go to this location anymore and definitely will tell my friend and family about my experience with that lady supervisor Manpreet.Actually she deserves 0 star.
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April 2023 by Harleen kaur malhi
Their service is really bad and their supervisor is a mad lady. And she even denied to tell her name. As well the ordered chubby burger was with lettuce, whereas i ordered without lettuce.
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April 2023 by Atul Bala
Hi ,This is Atul bala. I love the customer service i received ,she was very nice and helped me with the menu. Her name is Puneet.Thank you
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April 2023 by NAVJOT KAUR
Staff is so friendly and great customer service every time i go there.It’s a very busy store but I always get my order in time ,very fast service. Highly recommend.
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April 2023 by Zeldris
I came at 6:20pm and ordered mozza burger combo and the lady working today made excuses that there’s a 10min wait etc. then i told her i can wait then she took her time taking my order because she was talking to the kitchen person in their language then suddenly she said the grill is off it is being clean and we cannot make you a mozza burger. Not sure why they clean the grill so early and didn’t even make extra patty for the mozza burger. Plus they have no seedless bun for the buddy burger. Talk about being lazy because they are closing. Disappointed and would never come back to this store ever.
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March 2023 by S Chen
Don't buy kids' pack in A&W, please. A pack of fries is incredibly tiny. The drink actually costs extra $2.29, and it's very tiny too. If you buy everything separately, it will be actually cheaper.
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March 2023 by priya bajaj
0 for customer service. As I approached the counter two girls were standing lying to back counter ones name tag says puneet and otherone says SUPERVISOR no name tho and puneet was on her phone with her airpods on while supervisor was also busy chatting with her. Supervisor greeted me with “YES?” and when i said i wanna place an order she said go ahead. GO AHEAD to whom ??? She was busy with other lady and standing far from cash counter won’t it be stupid if i just start giving my order in air???? And then they were laughing.
