-
January 2026 by JG
The manager is extremely rude, she barely understands English. Get a manger that will actually understand proper English. Would give zero stars if I could.
-
December 2025 by Amanda Kalmar
Polly is extremely rude and screams at customers. She should be fired immediately.
-
November 2025 by Dennis Jaciw
I just wanted to drop a quick note to say how impressed I was with the team at your store today. Aveleen at the front counter greeted me with genuine warmth the moment I walked in, answered my questions with a smile, and made the whole checkout process smooth and pleasant. Then Arya on the floor went above and beyond—he patiently helped me track down everything on my list, offered helpful suggestions without being pushy, and turned what could have been a stressful shopping trip into an actually enjoyable one. Their positive attitudes and teamwork made my day; you’ve got two absolute superstars in Aveleen and Arya—please let them know they’re appreciated!
-
October 2025 by Jag Nagra
Hadn't shopped at American Eagle in decades, probably, but went in to check out their jeans in Guildford with my wife. Amazing customer service, and hadn't gotten that kind of attention at a store in a long time.
I wish I had thought to ask her name, but the woman working there was helpful starting fitting rooms for us, and then was super attentive checking in often, bringing more sizes, and suggesting other cuts of jeans that would be more flattering/better fitting. Great experience and helpful having someone there to run things by. To the managers: we came in Sunday Oct 26, around 2pm...give that woman a raise! There was another woman folding clothes in the fitting room at the same time who also was friendly and helpful offering tips.
-
September 2025 by Desiree
I had an amazing experience here just over two weeks ago, I’ve been meaning to write a review but I came in with absolutely no idea what I was looking for but just knowing I needed new jeans… I have never wear jeans from American Eagle and Didn’t think I would like them but Angely (hope I spelt that right) Sezeen and Sabeeka Were amazing. They allowed me to try on probably 10 pairs of jeans maybe more… They were so patient and help me pick which ones looked best, Literally treated me like gold! Seriously best service.
-
September 2025 by Yasmin Choudhury
I had a lovely experience. I was coming in to return an item and the lovely employee sabeeka price adjusted my items. She was lovely.
-
September 2025 by Danica Hunter
The customer service at this store is amazing. Sabeeka and Selvana were extremely helpful. We had the best service in the change room. She was helping us get different sizes non stop. Recommending different styles that we were describing. The plan of going in to try to find a pair of jeans that fit well turned out to us buying 4 pairs that fit so well. We will definitely be back to shop at this store due to our exceptional service from Sabeeka and Selvana.
-
September 2025 by Darius Hurford
Great service from this location. I bought a belt at a different location over a month ago, the belt broke today and I went to inquire about my options going forward. They were able to replace the belt for no charge. Abigail was the cashier that helped me. Great service from her
-
September 2025 by Brooke Dunbar
I found some jeans with the help of Sebika. She gave great recommendations and made the experience very pleasant!
-
August 2025 by Kayla Obrien
Josh helped me pick out great jeans and get me started and prabhleen made sure I tried everything in different sizes so I got the right fit definitely a wonderful shopping experience. I loved the buy one get one 50% off :)
-
August 2025 by Bob Binette
I haven’t purchased jeans in years, but thanks to Sydney Sweeney, I will get some America
Eagle jeans.
-
June 2025 by jigarjit kaur
Exceptional service at American Eagle Guildford! I was impressed by the helpfulness of the staff, particularly one associate, Sezeen, who went above and beyond to find the perfect pair of jeans for me. She efficiently checked various sizes and ensured I was satisfied with my purchase.
Thank you Sezeen
-
June 2025 by Preet Kang
I had an amazing experience at the store today, the staff were so welcoming and helpful. Krystelle helped me find the right sizes and i appreciate the recommendations she provided. I would definitely recommend this store to anyone who struggles to find a good pair of jeans. And pls don’t hesitate to ask for help from the staff because they make sure you have a wonderful shopping experience.
-
June 2025 by Ishpreet kour
The girl who did my exchange was so rude as if I’m asking money back from her own pocket !
-
May 2025 by Vishal Kumar
nice collection .. Zsalve helps a lot for find good clothing
