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September 2023 by Kanica kanojia
At around 8:30 pm on September 16th, The Indian girl with glasses who calls herself a manager and 1 more girl along with her… ridiculous attitude. I haven’t received such bad customer service anywhere ever. She was so poor at handling the situation. Instead of accepting her & her employee’s fault, she was trying to blame us. Never once apologized for HER fault, but instead acted in an extremely condescending way… towards the customer! She was trying to make any xyz excuse to not take the return, even though, we brought the product back within 5 MINUTES along with the original tags! The cashier never once notified us that the jewelry was not returnable once opened and it clearly states on the receipt that we can bring back the item as long as we have the tags n stuff. Her excuse was that this has been worn. That choker was so ill fitting that my friend couldn’t actually wear it, and it was literally stuck to the packaging with a regular tape (the original condition). I could’ve gone home and literally attached it to the packaging with tape to make it look new. I do not understand how the customer is at fault here when you clearly were not able to notify them that some items are not returnable, when your product sucks, and when we bring it back within 5 minutes along with the original packaging & receipts. Your poor business understanding is not our problem! Ardene - do better!
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July 2023 by Donny Boy
Good selection of things here. Bought a hat that I couldn't find at another store. Some hidden gems here.
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April 2023 by Yasmine Kaur
Good price and good variety
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April 2023 by Kiran deep
Hi , i visited this store from different city with my family . i experineced a worst customer service .. especially with one person who is a manager and also wears specs. She was extremely rude and didnt know how to attend customers at all. I am gonna talk to cooperate about this behaviour as well.. Please any store manager see this review please take actions. cause the behavuiour
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December 2022 by cecilia aveani
There is zero customer service in this store. The girls are very caty and rude.
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December 2022 by B
Really unprofessional staff. I was returning clothes when a girl behind the counter was on her phone, and it visibly seemed like she took a picture of me and it made me really uncomfortable.
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December 2021 by Julie Mckay
Good deals you get what u pay for what can I say
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December 2021 by Sonnya Heinrich
Great store if you are a smaller size. Loved some of the items but just not a large enough selection in the sizing.
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December 2021 by Sharri W
The store aisles were very packed with merch...I was having trouble reaching an item but the clerks both helped out and were sweet.
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December 2021 by Claudia Moore
I enjoy shopping at this store. The merchandise is always very good. I always find what I need and the staff are so very friendly.
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December 2021 by Cara Dick
Some of the worst staffing I've experienced. Staff are standing in front of tables folding blocking the table which is fine , but they pay 0 attention to customers needs and stand and gossip in front of customers. 2 staff members gossiping about another staff member right in front of me. Swearing was also being thrown around . Completely unprofessional and uncomfortable.
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December 2021 by Angela S.
The MOD, middle aged woman, wasn't very customer service oriented. I was trying on some clothing, and peaked out of the fitting room and asked if she could get me a bigger size, and she straight up snubbed me and said "if we have it, it would be on the floor", implying that I could go get it myself. I then asked if she could get someone who will help me, and she of course responded with the same neglectful attitude. I've worked 10+ years in the customer service industry and she is a perfect example of failure to provide adequate service. She had this "I'm above this" demeanor, and she solidified that attitude when ringing customers through the checkout. It was a truly cringe-worthy experience.
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December 2021 by Sonny M
They have some great sales but it's always busy on the weekend and it's hard to find your size so go early before the weekend rush
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December 2021 by Alex Di Monico
Wow ..I had the same experience. Also, I have noticed this, if you're not east Indian or Punjabi, they pretend not to know English so they don't have to help u...I bought less because I needed helpI saw her speaking her language to a customer and it hurt my feelings.
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December 2020 by mysticClefairy :3
Prices are fairly reasonable. Selection is good, I love their hoodies and accessories!Staff are very nice and helpful. :3
