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March 2023 by Ridhwaan Murad
I ordered a bed from Ashley and opted to pick it up instead of have it delivered.Upon arriving on I was met by an employee who was helpful and courteous and helped to load the bed into my vehicle.I appreciated that he did this and would consider buying more furniture from Ashley in the future because of this interaction.
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December 2021 by Matthew Jablonski
Great experience , fast prompt attention , warehouse kept all deadlines . really true customer service , especially on Jean's part . Very easy and efficient communication. An example how really customer service should be .
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December 2021 by porter Allen
Excellent service. Great quality furniture. Told us could be up to six week delivery. Was in one week later.
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December 2021 by Farida jamani
I had purchased A Sleeper Sofa in November for my daughterDidn’t get the delivery until toward end AprilMajor defect when deliveredMy daughter had given away her own couch to make room for the new arrivalAfter having waited for nearly five monthsNo couch and nothing to sit on except dinning chairsWe were informed the Delivery would take another three to four weeksI spoke with Kim, the manager at Ashly store in Langley who offered me $100.00 off for the inconvenience causedHowever, she could not offer any alternatives with the excuse of CovidI insisted on talking to the owner or the CEOAfter calling Aaron twice with no response, I had a call from from Jean, the warehouse managerwho I must admit was very sympathetic and did offer me A third off the my purchase and a $100.00 gift cardMy daughter and I were satisfied with her offer and felt comfortable to go back to Ashley Furniture and we both made further purchases of over $8,000.00Thank you Jean and hope you should be given an increaseHad you not been that sympathetic and understanding my daughter and I would not have entered Ashley Furniture againFarida Jamani
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December 2021 by Arpita Ghosh
We had our bedroom set delivery on 21st July. Jacob and Peter came. They were amazing and very helpful. Our headboard didn't fit in the elevator they carried them without any complaints. Helped us to arrange the bed properly. Highly recommended Ashley and it's services.
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December 2021 by Allison Mendieta
We experienced the most heart warming customer service from the Ashley Furniture Warehouse staff. The delivery of our sofa fell on a “snow day” last week (Feb 6, 2021) and my 50th birthday. When I called into the Warehouse to advise that the delivery truck was likely not to make it down the hill, the staff thanked me for calling this in. When they found out this was a special day for me, The staff sent me a gift certificate. I was so touched by this. Thank u to Jeanne and the other sweet staff who I talked to. You made my day!
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December 2021 by Annalise Carlacci
The staff here were so much more helpful than the people at the actual store level. If I could deal with only them, I would! Thanks to the two ladies ( I forget their names) that helped me finally get my couch and thanks two the 4 drivers that helped deliver it to me :)
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December 2020 by Marjan Fierouzian
I had a great experience with fixing my sofa table by Ashley warehouse. Thomas and his college did an excellent job in a timely manner.Thank you so much
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December 2020 by Anna Karina Ceniza-Ferguson
Thank you for an excellent job with delivery and assembly to 2 of your employees -- Sadar and Mike. They delivered my bedroom furniture this past friday, and I am very pleased on how they transported the items with utmost care. They ensured that none of my walls were scratched, they were very careful with the new furniture, and cleaned up well when they were done. Sadar and Mike were very professional, and it was evident how they took pride in what they do. You must be proud to have these wonderful individuals be part of your team.
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December 2020 by Annie Chou
The movers were excellent. Very efficient, great attitude and kind enough to help me move other furniture around in the office. Assembled my desk in just a few minutes. Did not want to accept a tip. Cannot comment enough about how professional and helpful they were.
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December 2020 by Ruth Pontalti
Jared gave us excellent customer service at the warehouse. He was helpful and more courteous than the sales rep who sold us the sofa. Going above and beyond, doing everything he could to make sure we could pick up our new sofa, at a time that didn't conflict with our work schedules.To say the least this man deserves a raise.
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December 2020 by Meghan Fabbi
I purchased a table back in 2017 from Ashley Furniture in California and we moved back to Canada and I had a table leg crack. I tried getting a replacement from California but was having issues. I called and spoke to Customer Service Thomas at the Surrey Warehouse and he was amazing and so helpful. He understood and went beyond the call of duty on getting me a replacement leg. He thought it would be about 3-4 weeks, well I got the call with in a week that it arrived. I picked it up today and all is fixed and a huge relief as I was panicking on what I was going to do. Thumbs up to Thomas and the amazing customer service. You guys rock.
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December 2020 by EW C & R
I have been so happy with Ashley's furniture, from start to finish. My sofa bed was delivered today by Sedar and Sheldon and they were very friendly and courteous. They went above and beyond to make sure everything was fine and I was happy. I would recommend Ashley's furniture store to anyone, from the sales people, to the quality and price of their furniture, and to the people at the warehouse that made sure I had been delivered on time, to the great guys , Sedar and Sheldon who set up my sofa bed for me. Thanks!!
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December 2020 by James Baron
Sadar and Sheldon delivered to my house last night.Super respectful, and polite people. Really represented the company well.They went above and beyond to make sure my wife and I were happy and that the job was done well to completion.Very happy with my furniture and ashleys delivery staff.Thanks a million Sadar and Sheldon
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December 2020 by Rick Cell
Purchased a coffee table and end table from here, actually the "Ashley store" in downtown Langley.Had a problem with one of the rivnuts in one of the tables. Brought it back and the repaired it there at the warehouse no problem. The tables are made of REAL wood so no fear of a cold drink damaging the table top when you're missing a coaster. Would purchase from here again.
