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February 2024 by gurroop sidhu
Awesome place. Customer service is very good. Staff is very cooperating. Recommend going to this place
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February 2024 by Gurpreet Bhullar
Staff chillin except this one Indian or Fijian staff member. Insulted me for no reason. Inappropriate
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November 2023 by Sapna Sharma
UPDATE: NOT COMING BACK HERE. Bought hormone supplement called reclaim . Turned out the supplement didn't agree with me . It made me extremely nauseous and upset my stomach. I called Aura on Sunday, explained my situation and the lady over the phone explained to me that I am within 30 days window so there shouldn't be a problem to exchange or refund. I explained to her that I threw my receipt away , which again she mentioned that it wouldn't be a problem since they have everything on their system. Anyways I go into the store next day ( today ) and the .manager tells me that there is nothing she can do without a receipt . Than asked me why I want to return the pills and who at the store told me that I could return/ exchange them. Basically talking to me like I was making up lies . Needless to say I was pretty irritated by this time . I asked her twice what my options were without the receipt and she flat out told me that there was nothing she can do for me without the receipt. Than she told us ( my husband and I ) that she is not going to help us because we are being rude. Let me be clear I wasn't being rude , yes I was frustrated ... She went thru entire song and dance to give me an exchange which I would have been more than happy with from the start .anyways unfortunately you have lost my business over this joke of customer service that this manager provided.
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November 2023 by Me me
Absoutly Horrible customer service ! Was recomeded to go here to get help on supplements I was looking for. Asked for assistance was waled to the ile and employee pointed in three different locations " here , here and here " and proceeded to walk away thanks for nothing , well too bad for you like Julia Roberts said in Pretty Woman " Big Mistake " I was able to get some assistance at a better Health Food store , caring and helpfull you lost out on a sale and a regular customer .
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October 2023 by Zia Waraich
A little pricey but most of the supplements are available. Staff is super friendly and helpful.
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October 2023 by Pelageya
The women working here are crazy aggressive from the moment you walk in. Do not expect to be made to feel comfortable ? Idk what’s happening but they have this crazy look in their eyes and stare waayyyy longer than is comfortable. It seems like they’re trying to look into your soul ?I don’t think I’ve seen a group of people less capable of reading a situation or body language.There’s really no need to jump at customers.Prices are absolutely horrific. $22 for something that is $12 at the superstore. About $7-$12 more expensive for other items and supplements at other health food shops.I left fairly quickly because the staff made me uncomfortable to browse but I probably didn’t miss out on much considering the price gouging.
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July 2023 by angel downs
So I went online to order some essential oils that I needed. When my ordering went wierd I called the store. I was promptly referred to Kurt the online guru. He walked through it with me and it worked of course. I had put it to be delivered by mail as I had no more time in the day to pick it up. I have a very old dog at home and she gets super stressed when I leave. Next thing I know I get a call back. I though oh no somethings wrong with my payment . Turns out they refunded my delivery fee for mailing and told me they will bring it by themselves..Now that my friends is customer service A+. So many places today don't go above and beyond for their customers. Thank you Kurt for making my day lighter and giving me more time in my day to be with my old 15yr dog who hates when I leave the house..Angel
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July 2023 by Flow State
Got to be honest, prices were just way too high compared to the other organic shop down the road. Good selection of health items but just couldn't justify the retail prices on the protein powders etc. I left with just two bunches of kale which was also 20% more I think even when on sale :(. I'm always willing to try again at any local business in hopes that there will be a sale.
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May 2023 by Brenda P.
Great service, good variety of products and very competitive prices. They will go the extra mile and order a product in for you, if they don't have it in stock. Staff are friendly and super helpful. I like the awards program. We've been shopping here since 1995. It has always been a positive experience!
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April 2023 by Niti Gupta
Amazing store and much needed in the area. They have a great range of natural products, highly recommended. What got me sold was the availability of Buffalo milk. As an Indian, Buffalo milk is something I have grown up drinking. They carry Buffalo milk and you have got to try it a little expensive but I’d say every drop of that milk is far more valuable. You will simply forget using Cow’s milk. Very glad they carry it and I just hope they continue having this amazing superfood ?.
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March 2023 by Prabhjot Singh
This store very good
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March 2023 by N D
Really great organic options in Surrey
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March 2023 by Elizabeth Vinkovska
I bought a surprise bag from this store through Too Good To Go app. I thought I would receive food that was expiring today or tomorrow. Instead I got food that expired 2 months ago!!!!! ABSOLUTELY UNACCEPTABLE! I paid 8$ just to throw away food.
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March 2023 by Jack S
Cool spot for vegans, or none vegan that want to try without costing you so much!
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March 2023 by Daljit Singh
Great customer service feel like family to share everything about health
