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March 2021 by Trey
Horrible experience. I've been to this location about 4x and each time the place is so unorganized. You check into a gate, you give them your info, but at the gate they have zero communication with the people at the loading bay so I'm not even sure what their purpose is and why they want your information. When you get to the loading bay, they spend a long time to look for your item and two times its happened to me that they couldn't find it. I'll give them a star for their service though. The employee apologized for not being able to find my item and reached out to me after hours after they were able to find it. I then had to go back to pick it up and go through the entire process again. The last time I was there, I was 3rd in line for one bay (they only have one bay open at that time for pick ups) and I spent almost 2 hours waiting in my car and it was cold and raining really hard. I guess this is the price for shopping good deals online?
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March 2021 by Your Local Guide Guy
A customer may pick up things here
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March 2020 by Arthur Cheng
Very big warehouse with security gates. Receipt required to access the security gate. Customer pick-up processing time is around 10 minutes with personal ID and receipt required. Public washroom is available. Employees are very nice, friendly, and helpful. Overall personal experience is pretty good.
