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November 2023 by Gamal Mustapha
The owners of Cartridge World went above and beyond to assist me. I own an ancient laser printer from 1996 that still uses AppleTalk—a model so old that finding compatible cartridges is a monumental challenge. This printer has outlasted every printer I've bought in the last 25 years so keeping it is important. Despite this, Mike, the owner, managed to track down a cartridge for me. When the first one had issues after a few weeks, Mike didn't hesitate to find another and rigorously test it with my printer. Remarkably, despite the additional time and effort involved, I wasn't charged anything beyond my original purchase. I highly recommend Cartridge World for any specialized printing needs— their dedication and support are exceptional.
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November 2023 by Lee Cooper
Definitely would ,will and have recomended Cartridge World ...Courteous ...helpful....and I certainly was not the easiest customer and the young man who came to my home could not have been more helpful and kind......Who ever his parents and grandparents are should be very proud of him......Thankyou
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November 2023 by larr1768
Kudos to the guys at Cartridge World today! Their selfless service today really blew me away. I walked in ready to buy two cartridge refills. They tested both of the old cartridges, and one of them was still full!. Then they asked me how long the used cartridge had lasted, and convinced me that I didn't need to buy a spare one at all. So they convinced me to walk out without paying a cent! Unbelievable customer service! So great!
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November 2023 by Larry C
Kudos to the guys at Cartridge World today! I used to teach business ethics, but their selfless service today really blew me away. (I was also a director on the local BBB board for a number of years.)I walked in to CW today ready to buy two cartridge refills. The first thing they did was test both of the old cartridges, and one of the cartridges was still full! For some reason my printer showed it as empty (or I read it wrong). Then they asked me how long the used cartridge had lasted for me, and convinced me that I didn't need to buy a spare one at all. So I walked out with my full old cartridge and didn't pay a cent. Now that's putting the customer first! ??
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June 2023 by Matt L
My autistic son prints a million pages a month so i see Mike a lot for toner. The pricing and service i get from the staff and Mike here are top notch! He has gone above and beyond for me many times, from staying late to get me ink or helping me out when my printer is down, or even answering my calls when he is out of town. I highly recommend Cartridge World for all printer related needs.
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June 2023 by S B
Pretty good place to get your cartridges if you don't mind the recycled type. You can save quite a bit of money doing so. Friendly staff. Can be busy at times so don't be surprised if you have to wait a little bit.
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June 2023 by Ray Clark
Overall good experience dealing with cartridge world . From purchasing a new printer and having one serviced , replacing my cartridges , Mike even went out of his way to help me get my wallet back after i left on the counter when the store was closed. Now thats service !
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April 2023 by Mike Schroeder
What an incredible experience. Great staff. Great expertise. Lots of stock. Everything you need to keep Printing!
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April 2023 by Steve G
I called this business for some advice and the owner took lots of time over the phone to explain how printing cartridges work with various printers . He explained how some newer printers will only accept proprietary cartridges. He helped me make a decision on what printer to eventually buy. I would trust this business in the future.
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April 2023 by Bob Davies
Mike is a no nonsense businessman who understands the importance of customer service. His staff are knowledgeable. Have been dealing here for some 15 years for both supplies and service and my experience is if it isn’t right, he will make it right.
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April 2023 by Sherry Sands
Mike and staff always go above and beyond to help their customers! I've been dealing with them for many years; will not buy my printers nor my printer ink anywhere else. I recently decided to switch to a laser printer. Through an unfortunate miscommunication with a staff member, I ended up with with a refurbished printer instead of a new one. I was not informed "open box" meant "refurbished." I wanted a NEW printer! I could have obtained the refurbished printer on Amazon for less cost to me if that's what I'd have wanted! When I phoned this morning to express my dissatisfaction, I was told the Mike, the owner was out of town and wouldn't be back until Tuesday! An hour later, Mike, called me from Alberta where he was at his son's hockey tournament to rectify my printer issue! By this afternoon, I had my new printer at the same cost to me as the refurbished item!! The printer was waiting for me with the new receipt when I entered the store! Now that is excellent, incredible customer service! Kudos to you, Mike and team members!Sherry SandsWhite Rock, BC
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April 2023 by Henri Wendel
The service couldn’t be better. My HP printer insisted that I discard 3 ink cartridges and wouldn’t print. My ink cartridge supplier of choice, Cartridge World, South Surrey, came to the rescue. Theygot it working and installed full ink cartridges ....WOW!! They also sell printers, which I may need if my printer presents anymore challenges.Great service, highly recommended.
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March 2023 by Tom Berttall
Outstanding service and friendly staff! Anytime I have issues with my printer or need ink they've got it covered.
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December 2022 by Paul Cheema
Victoria was extremely friendly and helpful. She gave a good advice that suits our needs. So far so good. Thank you Victoria.
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December 2022 by Amos Avitan
My companies and staff have been dealing with this location and its owner for years primarily in purchasing after market ink and toner cartridges. With very little hardware maintenance. Straight forward, purchase and go.Until I chose to bring two printers in for service. That was a mistake. Having to deal with the incompetence and arrogance of the staff had left me literally shaking in anger.Its too bad that after all these years I have to write such scathing comment but I see no alternative to warning others.Buy your ink and toners but take your machines for repairs to specialist.For my part, not wanting to deal with the staff, I will never set foot in this place again.
