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September 2023 by Hena Millerson
Went to the store on Sunday afternoon. They had a line up for piercings and the employees still managed to do my piercings. I was so happy. The lady was so nice and I didn’t even feel any nervousness.
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September 2023 by Muskaan Jaiswal
I got my nose pierced and the lady was very kind. She was really sweet and understanding, and she even helped us get a discount we missed when we were shopping. Also, so far no infection and the price for piercing is very similar to other competitors
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July 2023 by Thomas
I came here on July 12th noon buying a 18 dollar item. Since I’m an oversea tourist, so I only have 100 dollar bill, and the cashier told me she doesn’t have change for it. What a joke.
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June 2023 by Srishti Sachdeva
I went to this location as usual with my friend on Monday morning to get our ears pierced we checked the Google timings said the store opens at 10 but it wasn’t open so we waited and went again ( May 29 around 11:30 am ) we wanted to get our ear piercings done so we asked the lady working their. She gave us options which were around 150 dollars something for diamonds and we told her that the earrings are small and they will embed because before too I had the same trouble. When I said I wanted to go with regular gold ( which apparently was cheaper like $80 something ) the lady said she can not pierce my ears. we were so shocked by her behaviour like if a customer doesn’t have money to buy expensive earrings then she clearly said no to the piercing. Anyway we ended up going to Metrotown location and they did pierce our ears with the regular gold earrings. And shockingly the same thing happened to my nephew too. I asked about the customer service number to which she said she is new so she doesn’t have the number. Never had such a bad experience before.
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June 2023 by Fiore Rosa
From last 3/4 years i go for shopping in this store ( I love this store) They have really good items for pretty girls. Today I visited again and there was a girl working at 11:40am Saturday,I don’t know her name but she helped a lot to find stuff for me .
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March 2023 by Harry Singh
Thank you so much to the wonderful staff for helping us in getting ear piercing for my 1 year old daughter. Staff is extremely helpful and really knows how to deal with babies.Definitely recommended ?
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March 2023 by Dilya
Had a really bad piercing experience. One side did not fully pierce and the ear ring bended. The ear started bleeding at the store. The staff was not professional. Do not recommend. Will not return to get it fixed there.
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February 2023 by Donna
It’s newly opened after the renovation and we were so excited to go but the cashier was so rude, no customer service at all. I didn’t even bother to get the receipt so we can leave right away (around 5:00pm Sunday).Edit: long overdue but the new girl was nicer and friendly.
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February 2023 by shyam sundar molli
Very bad experience just because we try it she forced us to buyInsane.UnethicalNever suggest anyone to go this store
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December 2022 by ashley nouch
Good customer service lots of fun things in store to shop for
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November 2022 by Sk K
They have very cute stuff but I never like thier deal of getting one on regular price and the other is on 50% off. The thing is they charged first one way more costly.
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November 2022 by Ahmad Ihsan
Went in and the person working was a b**** was more intrested in gossiping w her friend than helping out the clients. Way to lose business.
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November 2022 by Amrita Grewal
Terrible experience. The two girls on staff were extremely unprofessional and were just gossiping amongst themselves. We asked them about piercing and they said it’s by appointment and we don’t take walks ins. Clearly, that is not what the website states. When asked about this policy she said you people don’t understand. The girl her name was harneet. Need new staff for better train the one that you’ve.
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October 2022 by Jasmine Watson
Not even one star!!! Horrible staff there, even the manager. Talking so rude, no customer service,never spend $$ again in Guildford location.
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October 2022 by Helena Askro
Bad quality earrings I got my ears pierced and bought the cubic zirconia not even one month later the diamond fell out. Waited a while since the store was under renovations. I finally went to the store and explained to the manger who had such an attitude- I was trying to explain nicely and she got so mad because I wanted a solution but she offered non not even replacement earrings. She even started saying I’m not trying to argue with you when I was trying to understand and explain. I was so surprised, I showed her the receipts, registration paper and the earrings. Overall bad experience for just wanting a solution so rude so I just left because I didn’t want to start anything won’t be stepping foot there ever again.