-
December 2023 by Rob Snow
I went to get 3 loose diamonds, ziggy was really helpful and helped me alot, and was fair and honest, she went above and beyond to help me with a good deal, thanks ziggy
-
December 2023 by Rene Comeau
Awesome service program, wife is always amazed with how great her ring looks afterwards!
-
December 2023 by Stephanie Tillis
Great service. The fellow helping me took the time to hear what I was looking for, found it and a couple of alternate suggestions if I was still in doubt. I will definitely be back for any jewellery purchases.Thanks ?
-
December 2023 by Denetie Tarot
I took a necklace and bracelet to get strung professionally. They were super fast considering they had Xmas orders to work on. I am so grateful, as I have my own jewellry to wear for the holidays. Thank you Excel jewellers.
-
November 2023 by Peter Rahde
Excellent service very professional , knowledgable and reasonably priced .We wouldn't go anywhere else .We have had bad experiences purchasing jewelry and watches on line. Never again
-
November 2023 by vince De guzman
Elen did a pretty good job on assisting me to find a perfect gift????
-
November 2023 by Matthias Gugubauer
She was very nice and helpfulBest ring designsVery good
-
October 2023 by Asif Khan
Went to the store to look at potential engagement rings for our wedding. I wasn't too well versed when it came to rings but I figured it was the job of the sales people to recommend us some rings based on our budget and needs. Now granted the budget and what we wanted perhaps wasn't there but instead of recommending us some potential alternatives that either fit within the budget or fit within the needs but stretch the budget, the lady went on and on in trying to educate us in a condescending tone. It's almost as though she was offended that we didn't do enough research. All you really need to do was be like "Sorry we do not have any products that fit those needs in your budget but here are some nice alternatives." That's it. Luckily for us, their competitor next to them were a lot more appreciative of what we wanted and we found a great ring for $7500. Congrats on losing a sale and customer.
-
October 2023 by Joanna
I enjoyed interacting with the staff. They are friendly and funny. I also got a really good deal in the jewelry I purchased. The place was clean. I would recommend this jewelry shop.
-
August 2023 by Jessica Klair
Worst customer service ever. Bought an item from here that was regular price and was not able to exchange the item or return it. They told me because they did an adjustment it’s considered being on sale therefore final sale. This was never communicated to me by anyone. Then they offered me to do an exchange for the item and when I brought into store they said they can’t because it’s final sale due to the adjustment. Honestly the worst customer service ever. You want to be able to trust your jeweller but these people don’t care about service. Would never come back ever again.
-
August 2023 by GEmm
Would highly recommend Alex for appraisals. He is a true professional and very knowledgeable! Also great customer service from Lea G. Super happy with the appraisal and my purchase ?
-
July 2023 by Kayla R
Excellent service. Needed my ring repaired and it was done quickly and efficiently. Alex was super helpful and professional. Definitely recommend!
-
July 2023 by Candelaria L
Alex was amazing and rest of team were accommodating and friendly. Smile goes along wayI got 3 necklace repaired at very reasonable price. They’re trustworthy and does job well. Best customer service experience we’ve hadIf you’re looking for jewelry shop, find no more. This is the place to go (inside Guilford mall) They also have Langley location.
-
July 2023 by Jit Roop
We had my wife's wedding ring set re-plated and inspected. Service from start to finish was outstanding. The price was reasonable and the completed the work ahead of schedule.
-
June 2023 by Sahaj Monga
Alex and Beatriz were so good in helping us with appraising our jewellery - it was a great experience and I recommend everyone to come by here. Highly recommend it
