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January 2025 by Ramesh Ahir
Taha salesman he took care of us and our issues that we had , we r much appreciated and love to come back here and shop at the Guess store , and he went out of his way to help us , he’s very polite and that’s how everyone should be like him (Taha ) I recommend that everyone should deals with him and rest of staff were good too , enjoy
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December 2024 by Jasleen Kaur
I recently visited the Guess store with a friend to shop for some gifts. Overall, the associates were very helpful and attentive, making our shopping experience pleasant.
However, we encountered an incident that I feel needs to be addressed. While we were holding our selected items and an associate was kindly assisting us by checking prices, another associate with grown-out caramel-colored hair approached us. This associate abruptly took our items from our hands and mentioned that we could only get them back after paying for them.
Having worked in hospitality for the past three years, I understand the importance of treating customers with respect and courtesy. This interaction felt quite unprofessional and not in line with the customer service standards I am accustomed to.
I hope this feedback can help improve the shopping experience for others in the future. Thank you.
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December 2024 by catherine diaz
Great customer service from this location. Much better service than metrotown location. I was helped by guy named taha and he was very helpful in helping me find what i needed. He helped me put together an outfit for my husband and im very happy that i got a good customer service. 10/10 recommend!!
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December 2024 by kuldeep mankatala
I went in to exchange a jacket I got as a gift because I felt the jacket was very heavy for me and the manager Tara Khan was very unhelpful I told him that all I want to do is exchange the jacket , I wasn’t even asking for a refund and as a curtesy to help out their customer he wasn’t willing to do that, it was honestly the worst experience I have ever had, I will never be shopping here ever again and i recommend everyone to please never shop at this location ever again, they seem like they only care about losing money than helping out their customers, please DO NOT give these guys your money it’s not worth it, I will make sure my friends and family will never shop here ever again. If I had the option I would give this store and this company ZERO stars for their customer service.
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October 2024 by Rob
Great customer service at this location! A very professional sales associate Adrick, exceeded my expectations today! Thank you! 🙏
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February 2024 by Priyanka Khurmi
Poor customer service
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January 2024 by Jonathan Sáez Rodríguez
Excellent service from all the staff, I highly recommend that you visit this branch.
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January 2024 by Noble
Bought a guess jacket at Metrotown but they wont let me return my jacket that is brand new and has tags on it for in store credit at Guildford, they said I have to drive all the way to Metrotown for that. The managers name is Sonia.
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January 2024 by Jen Faye
Horrible customer service. Treated me like a thief, I'm a time when people are teally struggling charging 2$ for a bag is just greedy & unnecessary. Do better , you lost a customer!
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November 2023 by sU kHi
There is job in gusse store
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June 2023 by Ella Private
I’ve been thinking about how costumer service is dead these days and it was confirmed today after walking into this store. I had asked the manager, Patricia, a question about a dress that was being displayed that had stains/marks and piling. Patricia told me to just get another one and walks away. It is GRAD season and I was looking for a dress and her response was worthless as I would have looked for another dress anyways. Why have dirty dresses displayed for costumers to buy?
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February 2023 by Noble Khan
Bought a guess jacket at Metrotown but they wont let me return my jacket that is brand new and has tags on it for in store credit at Guildford, they said I have to drive all the way to Metrotown for that. The managers name is Sonia.
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November 2022 by Gurkirat singh
Bought watches from guess factory online, way too less price than the store.
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November 2022 by Landon Mosser
I travel for work and needed some sunglasses this afternoon. I walked into Guess and was greeted by Liz! She has a beautiful attitude and brighter smile!I hope this makes its way to Liz and she smiles the way she made me smileThank you for the great service LizIf you can find me please reach out, would love to have coffee with you someday. Hope yo see you again
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January 2022 by James McCarthy
Absolute douchebags
