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November 2023 by Missy Levante
Love this place they honor exchanges and refunds and have thr coolest things
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September 2023 by Shay K
A cashier told us that we have Hot Cash that's ready to be used on September 13th on our account and suggested buying the hoodie on that date. We had the hoodie put on hold until then and when we went to go pick it up today, another worker told us we don't have Hot Cash showing on our account. They're going digital with their coupons and it's unfortunate that the system doesn't work. Ended up having to pay full price. Very disappointing.I will note that the staff are always very nice!! No complaints about them, just the new technology is why I gave 1 star
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September 2023 by MiCap19 nerd
A favorite place to visit but definitely not the best location selection wise. A bit cramped but part of the charm. Metrotown has the best selection so far. Wish Canada had a warehouse so it's not so limited in selection since some items can't ship from the US. Love the printed t-shirts and the staff are always awesome. Visit almost every time I'm in the area unless I can't let myself buy anything ?
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September 2023 by Gray
As a goth kid who grew up. I'm glad to see this is still up and around. Great store. Good vibes
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September 2023 by sweetiguess
Great selection for anime merch. Very pleasant and attentive staff.
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September 2023 by Jackie Gerwood
Great don't get overwhelmed but so many unique pieces
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June 2023 by Jasper Lee
Great service at this location. Workers were very friendly and helped me find exactly what I was looking for.
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April 2023 by Regina Loftie
Girls at the counter when checking out on sat April 1 around 3:30pm were very rude. They asked for my phone number and when I declined they kept persisting and when I said no again 2 more times because I don’t have a hot topic near me so don’t need to collect points they started whispering to each other and laughing at me. Love the stuff here but I’m going to shop online from now on.
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April 2023 by Sarthak Bhardwaj
amazing customer service and very helpful associates. Shamsher went above and beyond to help me and made sure i knew everything i need to know.
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December 2022 by Nathan Funk
Went for my first time to get birthday presents for my daughter. Staff was so helpful and really nice to me. I ended up getting amazing savings due ro the sales taking place.
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November 2022 by Chloe
Every time I walk into the store I am greeted by the most sweetest people I have ever met on the planet even if it's just for a brief moment or an hour of gazing upon their store they're so helpful no matter if I'm shopping for myself or my teens the conversations I've had with some of the staff members are truly amazing
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November 2022 by Melina Smith
Service was great. Prices were pretty good on sale. The style suits my granddaughter. Anime and goth?
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November 2022 by Kat A
Everyone was so nice here esp the blonde long hair manager BUT please avoid the other lady (short hair, plus size) who feels like she owns the place.We purchased a sanrio worth almost $100 and she only gave us 1 FREE hellokitty airfreshner which supposedly given every each purchased of $25 or MORE.She told us it’s PER PURCHASED so we asked to return 2 Funko pops then she changed her statement to “IT’S PER PERSON” Like hello? How can you be so SELFISH esp you work in a retail place? I wish next time I would not see her face again. The rest of the girls are nice! Please don’t ask her.
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October 2022 by D Veronica
Beyond impressed by the customer service at Guildford mall!Assistant manager Aryn was just beyond incredible in sourcing a product I've been trying to smuggle home w/o hubby ruining my Xmas surprise.Just Awesome.It's so seldom people go above and beyond in retail and considering what they often have to put up with on a daily basis, I really can't blame them. All i have to say is I Really Appreciate the effort they put in for me here.Great store
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October 2022 by JD
Update August 2022 Staff very friendly and helpful The store has lots of variety & even better when they are on sale We got but one graphic tee shirt get another one @ 30% not a bad deal
