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January 2024 by Finance Surrey
Wanted to start listening to my old vinyl again so brought my turntable in, thinking it required just a needle. Mark took the time to examine the unit, discover & correct several issues and was able to get me up and running. Cost was quite minimal considering time spent. Friendly place, people who know what they are doing.
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January 2024 by Lorne Koochin
I have been dealing with Susan and Gordon for about 19 years and have ALWAYS had fair and honest treatment. I tend to be a bit of a picky person and easily want the best equipment. In the past home delivery service was available. I understand and agree why it’s not available anymore. For example do I need the TD124? Probably not, but if the owner (it’s not owned outright by the store) is willing to negotiate a little, then feet don’t fail me lol.Lots of love to Susan, Gordon, JR, Mark and those I haven’t met.
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January 2024 by George Henry
I brought in a headphone amp for them to look at and it was a simple fix they were able to do that day. Charged me almost nothing for the repair as well. Great business with a ton of cool gear and friendly and knowledgeable staff.
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January 2024 by Don West
patient, knowlegable guys. Found some great vintage gear. It's like a time-machine for stereophiles
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December 2023 by Lee E
Great, friendly and knowledgeable service. Repaired my 30-year old Onkyo amplifier on time and on budget… works like new again, thanks!
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November 2023 by sean O'Leary
Absolutely fantastic experience at Innovative audio! They were pleasure to work with and I had the best customer service. It is no wonder they come so highly recommended! They know their stuff and are friendly to boot. I had a Turntable speed issue fixed with minimal fuss and was kept in the loop the entire time regarding costs, labour and what was being done to “my baby”. I was so thrilled with the team I got my Sansui Amp in queue for a much needed check up. I am impressed as they don’t push any “full recapping” or complete restorations and rather believe in fixing audio components as needed so they can perform to spec as originally designed. Rock on and glad to see a business keeping vintage gear around for the next generations to enjoy!
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November 2023 by Chris Hintgen
Wow! This place is a must for anyone into audio. Vintage or new. I learned a bunch the first time I stopped in. The staff is very personable, knowledgeable, and easy to talk to. I highly encourage everyone to just stop in and check them out!
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November 2023 by Mason Locksmiths
Totally impressed. These guys built me guitar amp speaker cable. Total rescue. While I waited I drooled all over the wicked vintage gear. I’ll remember my experience forever.
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October 2023 by zarko zuvic
Love this place. First and foremost the staff is amazing. Very knowledgeable of all audio equipment. There service is awesome and Super technician Edwin simply put outstanding ?. He fixed all my stereo equipment working flawlessly. I can't forget JR and Mark amazing gentlemen ? helped me a lot with my audio equipment.
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October 2023 by Darcy Ellis
I had an awesome experience with Darren, Mark and Dan (customer) at the store this last weekend. I wanted to get into a decent system, but I have very little knowledge about stereo equipment. They took the time to show me some good quality pieces and cobbled together a really great sounding system for a very good price .There was absolutely no pressure and I received an excellent education. Will be back very shortly. Can not recommend this store more highly.
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October 2023 by Martin Sakich
Wowza, best selection of vintage gear that I have seen in the lower mainland! Good selection of vinyl etc, and the staff is super nice ta boot.
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September 2023 by Kevin Douglas
Vintage stereo, turn table and speaker mega store. Also sells lots of vinyl, cd's and accessories. What I also really appreciate is the friendly knowledgeable staff.
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September 2023 by Courtney Johnson
My husband has been building a record collection for around 10 years but didn't want to invest the money to buy a proper record player. Finally, with my urging (for real), he ventured from PoCo over to Innovative Audio in Surrey. Mark greeted him as he walked in and proceeded to spend the next two hours finding the perfect system that fit his needs and budget (I don't believe he's being honest about how little he spent on such a beautiful system but that's okay.... this time). The player he walked away with exceeded any and all dreams he had. A couple days later he found this amazing early 50's radio shell used in the Grease musical. Most of the records he has are still in packaging and every day we're hearing new sounds, music from our childhood/teen years and lifelong favourites. A big thank you to Mark, JR and team!. You made my old guy one happy dude!
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August 2023 by Kaitlyn Davies
Amazing customer service and they are the place to go for your audio needs. We have audio systems for our schools repaired here and I would not go anywhere else.
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August 2023 by DKFreezy
I have purchased hifi components here and also had them service my vintage Sansui amp. Knowledgeable staff, great service and fair pricing.
