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February 2024 by Harinder Brar
We were helped by Harry. He demonstrated excellent customer services. We thank him so much for warm welcome and attending us. Definitely visit in future for our future shopping needs. Thanks Harry ?
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January 2024 by Mohammad Saifuzzaman Khan
Worst ever customer service, specially from the manager of this store. That guy don't even know how to approach a customer politely.
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December 2023 by GURWINDER SINGH
Michaela and jass are THE BEST customer service, they gave so much discount, she gave me the best shopping experience at Jack and Jones ever and this is my first time shopping in Jack Jones and it’s my favourite store ever because of Michaela, manager should give her a raise please and thank you
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December 2023 by Margarita Karpiuk
Fabulous customer service! Jasmine was extremely kind and helpful while I did some Christmas shopping with my son. Highly recommend
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November 2023 by Karamjot Grewal
Jasmine was very attentive and offered great help! Thank you!
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October 2023 by Manav
Jasmine really helped me out great customer service
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August 2023 by Parmeet Sandhu
Best service everytime we go from Harry and Brahmjot they always put extra efforts to serve you better .We love to go there and find everything where looking for.
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August 2023 by Riya
I went to get jeans for my boyfriend, Harry helped me out with it. He was super nice and had great product knowledge. I’ll definitely be coming back to this store
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July 2023 by Vancouver_Canada
This company has the worst customer service in terms of trying to reach general managers or headquarters. They give you a generic automated message about the stores policy. Long story short, I bought multiple clothing of 2 different sizes each. I wanted to go home and try both sizes and it was Black Friday that weekend and it was very busy in the store. Apparently the items I bought were final sale, and the sales rep did not tell us wether the items were final sale. Now I’m stuck with 2 sizes of each clothing I bought.
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July 2023 by Harneet singh Heer
The manager is soo unprofessional and so unpolite . I bought a shirt and i has some dust stain and went back for refund and he refuse to take it back in very aggressive way . Never going back to this location
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July 2023 by Min
Staff is always helpful and friendly, well stocked clean store
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June 2023 by Sanika Goyal
Great brand for men’s wear ??. Staff is very humble, polite and professional at this location. ?Highly recommend this place.
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June 2023 by Hoops Squad
Girl employee doesn't know her inventory she said we don't carry long sleeve shirts.. But they do
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February 2023 by Amanjit Singh
I have been shopping at Jack & Jones for last 10 years(More then half of my wardrobe is Jack & Jones). It’s my go to brand. My cousin purchased a $150 gift card for my birthday just because of my love for this store and its clothing. Unfortunately, it was lost- most likely still in our house but after searching everywhere we cannot find it. My cousin who lives in Ontario still has the receipt and gift card number and tried to reach out to the GUILDFORD surrey store where it was purchased to extremely poor customer service and zero empathy. This is an individual case where it should’ve been further looked into as we have provided you the receipt and the number. This is an easy enough investigation. She also asked for the regional manager’s contact which was not provided and was sent off with the generic message its store policy. Most people who lose their gift cards are not able to provide this information. So this case should’ve been better handled. Of course, if the store had actually made the effort and it said the card has been used- Fair enough but the fact that the effort has not been made and we don’t even think the gift card has left our house. If I could leave zero stars I would. Very disappointed- I guess Jack & Jones doesn’t care to lose one customer as it doesn’t affect them.
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February 2023 by Bird Peace
I used to shop here in the past but they really need to change their advertising. 50% off sign (nothing else specifying a different promo on that table) unlike the other signs that say 50% off a second item, went to pay hoping for a 50% off and turns out it's 50% off the second item. I'm not one to complain but they just made it clear they're trying to trick buyers with how they placed the promo signs. If the whole table area doesn't have that promotion, you should specify it otherwise place only items with that promo. Many stores are trying to avoid doing this so they don't have complains about it. Hopefully they could change their merchandising.
