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November 2023 by L B
I shopped at Journeys Shoe store at Guildford yesterday. If it hadn’t been for the sales person named Kamsi I would not have bought anything. She was so amazing. She needs to train the rest of the staff to be as good as her. She actually did her job and provided great customer service. I went in to buy kids shoes for my nephew. The first two sales people I spoke with (a female and then a male) were of no help. They basically stood there and getting them to help me was like pulling teeth. As a sales person their job is not to just stand around. They need to get the shoes and provide assistance and help with any questions. Journeys please dismiss these 2 sales people. They are costing you sales. Again, Kamsi thank you for going above and beyond to help us. You are the only reason I would come back to that store. I am only giving 5 stars because of Kamsi.
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November 2023 by Dee Parker
The clerk was friendly, helpful, and kind.
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November 2023 by Rachelle White
I had contacted the Guildford location to inquire about a pair of UGG Tasman as they are sold out everywhere, when I called the employee who answered the phone was very pleasant and told me they did not have any available in the size I was after, she said they only had one pair left. I hung up disappointed but not surprised as I had hit a wall almost everywhere.A couple hours goes by and I get a call from the same girl telling me that someone had come in and returned the exact size I was after ! I had not left my phone number I was not expecting this call at all but it sure made my day !So nice to see someone go above and beyond and when I went to pick them up she was just as pleasant in person ! I wish I had asked her name but what a great representation of your company !
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November 2023 by Krista P
Absolutely horrible company. I received a gift card last year. Went to the store to buy shoes. Their gift card system has changed so I was told to call customer service for a new gift card. I call customer service and spent 20 minutes on the phone with them. They send me a new e gift card. I try to buy shoes again and again this gift card doesn’t work. I am now told someone will contact me in 1-2 business days. At this point I am not even sure if it’s worth it!!!!!!!!!
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September 2023 by John A
If you can bring it from the food court then you can bring it back too
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February 2023 by K H
Hi Journeys, I just left your store at Guildford Town Centre after picking up my special order but was disappointed by the cashier’s lack of customer service. When I informed the cashier that I was here to pick up my order with my receipt which was confirmed delivered via the tracking number, she went into the back briefly l, returned and said it was not delivered. Trusting her judgment I left the store, but came back to show her the tracking number. She went into the back room and found my shoes were there. Cashier’s should look into the details of an order to make sure that they are giving customers accurate information. I also would have appreciated an apology from her for giving me the wrong information the first time and wasting both our time.
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February 2023 by Kao-E Her
Hi Journeys, I just left your store at Guildford Town Centre after picking up my special order but was disappointed by the cashier’s lack of customer service. When I informed the cashier that I was here to pick up my order with my receipt which was confirmed delivered via the tracking number, she went into the back briefly l, returned and said it was not delivered. Trusting her judgment I left the store, but came back to show her the tracking number. She went into the back room and found my shoes were there. Cashier’s should look into the details of an order to make sure that they are giving customers accurate information. I also would have appreciated an apology from her for giving me the wrong information the first time and wasting both our time.
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January 2023 by Kaoe Her
Hi Journeys, I just left your store at Guildford Town Centre after picking up my special order but was disappointed by the cashier’s lack of customer service. When I informed the cashier that I was here to pick up my order with my receipt which was confirmed delivered via the tracking number, she went into the back briefly l, returned and said it was not delivered. Trusting her judgment I left the store, but came back to show her the tracking number. She went into the back room and found my shoes were there. Cashier’s should look into the details of an order to make sure that they are giving customers accurate information. I also would have appreciated an apology from her for giving me the wrong information the first time and wasting both our time.
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December 2022 by Gin Namon
Harsimran offered kind, prompt, and knowledgeable service twice today. I actually called and spoke at length with her supervisor and sent a laudatory email to the company from their website. I appreciate great customer service and have found that it doesn't happen as frequently as I'd like these days.At all times Harsimran was friendly and respectful. She connected with me, offered some nice accompanying products in a non-pushy way, and was creative with ensuring I could be happy with shoes for my daughter. She remembered me the second time I came into the store, hours after I'd left the first time. While the store and website were out of the shoes I wanted, she sold me a unisex pair in the men's sizing. If this young lady were a waitress, she'd have received a generous tip!!
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August 2022 by Ripandeep Dhillon
Worst customer experience !!! a young girl who was working there didn’t greet me when I entered the store but she greeted all other people. Zero professionalism , work on that part if you need help there are sources out there to help !!
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February 2022 by Brandy Toutant
They literally have no shoe size in any colours Lmfaooo! I’ve checked two shoe sizes in 3 different colours of converses and NOTHING.
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February 2021 by anon god
they promised us free delivery to our doorstep and the proceeds to re route it to so far away place and calls us to pick it up from there. when we called to asks us why this situation happened, they hung up on us. and proceeded to not pick up our calls. never gonna give my money to this disappointment if an establishment ever again.
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February 2021 by bobby Chohan
I remember the lady who helped me in shop her name is Yasmine Thakur. I ordered Adidas Shoes size 9 and when it was delivered to me i got 11 size shoes and it was converse brand shoes after that I again visited to shop and Yasmine helped me to get my correct shoes. She talked very politely with me i like the way how she guided me because that time i was very angry because I bought that shoes for party and party was after few days. After her help i got my shoes. Thank you again to Yasmine Thakur.
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February 2021 by Rajneet Bhamra
It was an amazing experience. The girl named Manjot helped me. She was knowledgeable and caring at the same time. She also made sure that my daughters were ok while I was busy looking at the shoes I want. She also got them stickers that made them happy and I got some more time to spend :) She was great. Me and my daughters really appreciate her help.