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November 2023 by Tina Hernandez
I had the best experience here the two ear piercing professionals are awesome! I had my nose and ear piercing done in the same day. I appreciated their ability to mark the nose and the ears perfectly and the recommended jewelry was spot on. I will definitely be back ladies!!
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August 2023 by Doreen Khan
We had asked for a updo they charged $95.20 incl tax. My daughters hair looked like a birds nest. They said they had 20 years of experience. My daughter took her hair out in the car and came home and curled it herself. Do not ever go to them. Service is terrible. They should have just told me they don’t know how to do an updo. They didn’t even use any sort of product.
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June 2023 by Booshoo Boots
My friend and I got our helix pierced over a year ago and both of ours have not healed. We understand that the healing process takes time and that helix piercing do not always work however, I feel that if she used a needle instead of a gun the healing process would have been better. We even tried switching the earring out however, every pair of earrings we buy never goes through the hole. The standard size of a helix earring does not fit us. This same situation happened to both my friend and I. Thus, I believe that it is their fault. Go to a proper piercing place instead!!
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June 2023 by Google user
My friend and I got our helix pierced over a year ago and both of ours have not healed. We understand that the healing process takes time and that helix piercing do not always work however, I feel that if she used a needle instead of a gun the healing process would have been better. We even tried switching the earring out however, every pair of earrings we buy never goes through the hole. The standard size of a helix earring does not fit us. This same situation happened to both my friend and I. Thus, I believe that it is their fault. Go to a proper piercing place instead!!
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May 2023 by aman garcha
Got my daughter's ear pierced from this location. The ladies were nice and did a nice job, but I find it too pricey . I paid $288 for the service and the jewelry, which I find too high.
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December 2022 by Anita Cymet
I have been a client at Merle Norman for 28 years, and they are like family. Before you become too critical please understand that these ladies work long hours and have years of expertise. We are always so quick to assume they are wrong about something. In a stressful world, let’s try a little kindness.
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December 2022 by Virgina Crompton
Customer Service is EXCELLENT have been a customer for years Love this Place, always treated with what is the best procedure for my needs. Never Disappointed !!!!!
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November 2022 by vikashni nandni
I took my daughter in today to get her nose pierced.The one that my daughter picked was $120. I was in a hurry as I had an appointment so I didnt calculate how much tax there would be on top of $120. I was charged $145.59. I called them just now and the lady told me that she gave my daughter a bottle of antiseptic and the price is $9.99. She didnt give me the invoice but I was just given a piece of the debit receipt. Isn't it the merchant's responsibility to provide the invoice with breakdown of all charges?And isn't it an unethical business practice not to let the customer know that you are charging for the antiseptic?.I have no issues paying for the antiseptic but I am frustrated because when i called them, the lady said that she will give me the invoice and refund me the amount charged for antiseptic. I wonder why she couldn't ask me before adding that to my bill. I have an unexpired bottle of antiseptic sitting at home.I am a nurse and I know the importance of using antiseptic after any sort of piercing but please inform the customer and also give invoice even before the customer asks for it. I would not recommend any of my friends or family members to go here for any services. Unacceptable service ?* I have read your reply.May I know what is the logic/explanation behind not giving an invoice to me??? Do customers have to ask for it or you should be giving it in the first place????
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October 2022 by Gurpreet kaur Gill
I got my daughter’s ear pierced at this location was totally lied about the earrings I was told they were 14k gold not that they were 14k plated. And for plated 14k earrings charging people $100 is rip offAlso the lady was so rude.When you are dealing with kids rather than being emphatic she was extremely aggressive. I would highly recommend to go to Claire’s if you are planning to get your kids ear pierced. For the same service with real 14k gold earrings that you do not have to worry about getting allergic reaction and replacing them few weeks later, please avoid this place. And also you will pay less money for far better service. Speaking from real experience and seeing my kid in pain … please do not go there
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October 2022 by Mindy Sall
I have brought all my family little ones here ( the youngest at 6 months) for the last 29 years. I would highly recommend the staff of the Guildford Merle Norman.Absolutely professional and were excellent with the little ones. When choosing to pierce young kids it is important to arm yourself with the knowledge needed to ensure a safe and healthy experience. I was well instructed by Merle Norman!!?
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September 2022 by Marema Kamara
I got my baby girl ear’s pierced a couple days ago and it was a great experience. Customer service was great the lady was nice and i received the cleaning package +instructions.
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August 2022 by Emira Kumar
Got my second piercing and they overcharged me for the earring and the 5$ cleaning solution. They didn’t even give the proper sleeping backings, 0 stars
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July 2022 by Ann James
It was very good. My eighth month baby just cried a little . After the piercing was done they gave us the solution to put on the ears daily and told us to call anytime a problem arise.she explained very well what was going to be done and what should be done later. Highly recommended!
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February 2022 by Ruth Olivetti
Don't ever get the diamond ring. I got my baby's ear pierced there and less the a month later the diamond is so dull and there is no shine to it at all. I paid a lot of money for a toy looking earing. The store doesn't care at all for the quality of what they sell.
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January 2022 by Pushpinder Brar
Manager is so rude. She don’t accept her mistake and instead of apologizing she raise her voice and blame the customer. I went there for face waxing. I got my skin burnt and big scars on my face. When I asked the manager, she said this is not our mistake we cannot do anything. Just go to pharmacy. If she don’t have customer skills, you should sit at home. Manger and workers should stay home. Very very poor service. I won’t go there again even don’t recommend to anyone. Use any other salon instead of this.
