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February 2024 by Dave Mitchell
The wall bed looks great! Ordering the bed was easy, and they shipped it out to us very very quickly, even though we’re on the East Coast of the US And they’re shipping from Canada.The two big challenges were bringing all of the bed parts up to our fifth story condominium. It comes in a wooden crate and is well packaged, but our particular order was over 800 pounds in a large crate, and that simply couldn’t be brought into our building. So I had to carry up each piece up one by one.The second challenge, and this one was much harder, was to find a queen-sized mattress that is comfortable, and yet under 75 pounds. It took a very long time to find an acceptable one since memory foam mattresses are not allowed. If the weight limit for a queen mattress was 100 lbs, it would have been much easier and allowed for much more comfortable choices.Make sure you do your homework before ordering one of these beds. Be sure that you have the ability to receive the shipment at your residence and you are able to bring the bed into your home. Also make sure that you get a mattress that fits the requirements by the manufacturer and is comfortable for you ahead of time.
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February 2024 by Louis Zasuwa
The process of ordering to delivery of the product was extremely impressive. Merchandise came exquisitely packaged and with constant updates of arrival. Sales consultant was professional and courteous. The bed operates with ease, is solid and the appearance enhances the room. Videos and instructions thorough. Go direct to Murphy and by pass the knock off brands you will not disappointed.
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February 2024 by Kasey Cooper
Awesome product fit and Finnish was perfect. Just be patient with assembly and follow the instructions to the tee.
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February 2024 by Susan Dyer
We had a fabulous experience ordering our Murphy Bed! The instructions and the packing was perfection!! The customer service was outstanding. We love our new Murphy Bed!!!
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February 2024 by Glen Kupser
Hi I had a problem with the cross bar on my Murphy Bed .I called and spoke with Miranda who was so helpful.I have to say that was the best Customer Service I have ever experienced. Thank you so much.Kodoos to Miranda
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February 2024 by Ellen Rocheleau
Ordered Murphy wall bed on line. Customer support was good in terms of arranging delivery date. Delivery on time and truck driver unloaded bed with power jack at end of driveway and helped move bed into garage. Bed packed in very sturdy wood box and all components well packaged inside. Everything was very well marked. On line videos very helpful in construction. Bed required 4 people to load onto spring mechanism. As noted in instructions, it is very important to keep everything true in alignment and as close to vertical as possible. I found levelling mechanism not so helpful and instead use some small shims to get near perfect alignment. Bed is in condo. Used special wall anchors in metal studs to secure. Overall, putting bed together was not difficult. Took my time and reviewed every step multiple times. Very happy with quality of product and hardware. Hole alignments were very accurate and only minimal adjustments required. Final product just fit along wall( thank G**). Bed mechanism works smoothly. Have ordered coil spring mattress as recommended which was on back order so hasn't arrived. Looking forward to trialing bed in next few weeks and getting ready for guests...Michael and Ellen
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February 2024 by C Porta
Very happy with the Murphy Bed purchase! Went for the largest queen size available and side cabinets on either side. Instructions were fantastic (the manual had personal touches, and photos of the assembly team).Everything was labelled and separately bagged for each step. And the video how-to’s were also extremely helpful (HIGHLY RECOMMEND WATCHING).Quality is top notch, and we were surprisingly able to use our regular mattress with a comfort-topper. We were expecting to have to go with a lighter mattress, but didn’t have to sacrifice any level of comfort.
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February 2024 by Shon Hall
Everything about the process of buying our Murphy Bed was amazing! You could build what you want right on the website, see what you've built, and change it all day long, until you get it just the way you want it!When it arrives, quickly I might add, it's all contained in a single crate. Installation was lengthy, because there's a lot of pieces and parts, but, it came together and looks fantastic!We added our Murphy Bed to our new Arizona Room addition so that we wouldn't have to dedicate space to an actual bedroom. Makes it great that we can we can still utilize the space all the other 99% of the time!HIGHLY recommend!!
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February 2024 by Heather Hawker
We are so happy with our wall bed. Service was incredible - they even called post-sale to confirm some specs and suggest minor modifications to ensure fit. The wall is now put together and we’ve slept on the bed (easy to pull down and put back up!) and have been using our new desk and shelving - yay!
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January 2024 by Alex Scott
The bed is great and the customer service they had as well. They were friendly and helpful. The bed is used by my occasional guests and so far good reviews. Also, it came lightning fast!The bed is a bit low if it's for someone older with hip issues. When closed, it looks great in our room and it's very easy to pull down.The leg/belt system is clever as it serves two purposes: clamping down the mattress when vertical and as legs when pulled out. Making that change of the legs is a bit wobbly and you have to pull the legs down from the very centre and it still feels a bit awkward until you fully deploy it.The missing star is not for the bed itself, it's because they deliver it inside a big wooden box that we didn't know what to do with afterwards. We have a tiny car and it didn't fit to take it to the landfill (you can't put it in the garbage bean unless you break it apart with a saw or something). We got it picked up thanks to craigslist free.
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January 2024 by Randy T
As they state on their website, it's important to review the videos and the instructions that come with the Murphy Bed. You also need to treat it like Legos where you look at the "end state" and visualize how it should look, what makes sense and what is practical. I'm not sure what we did wrong so while it is not completely square if you look at the bed when closed, it does open and close fine and looks good. We were satisfied enough that we've ordered another bed. Hopefully the install will be quicker and more satisfying. ?
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January 2024 by E Chit
Great product, instructions were easy to follow and assemble. We’ve had our bed a few months now and love the extra storage we get with the shelves and the office flexibility we get with desk.We receive one desk drawer piece that was the wrong side. Customer service was quick to respond to my email and we found a solution quickly and painlessly.
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January 2024 by MaryAnn Camps
We've had our Murphy Wall-Bed for three months and are extremely happy with it. The ordering, customer service and delivery process was excellent. The people at Murphy Wall-Beds are wonderful to deal with. The bed works well and looks great. Our guests tell us they have been very comfortable.Because delivery is just to front door, we hired Micro Moves Vancouver to unload the shipping crate and bring all the components to our third floor walk up condo. During assembly process, as noted in instructions, you will need two strong people to lift the front panel unit to the lift mechanism. Assembly took us somewhat longer than expected but it all came together well.I recommend Murphy Wall-Beds.
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January 2024 by Nabila Tisha
I think the customer service elements of Murphy Wall-Beds take the cake. Our custom bed was SO easy to put together online, and we appreciated the transparent communication about shipping policies and timelines.The build however was not as simple as we thought. We learned that professional grade tools are incredibly important when assembling a murphy bed. We left some of the slats could have been sent a bit more prepared (we spend countless hours just drilling screws and attaching bits); and then attaching the bed to the spring and lifting the bed parts were ridiculous and quite dangerous for the recommended two people. We spent several hours over the course of one week to complete our build.The bed itself is excellent - you can open and close the bed; it all flows incredibly smoothly and looks fantastic!
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January 2024 by eric chamberlin
We added a mother in law suite to our home for a partial year live in parent. The Murphy bed was an obvious choice for us since the room would only have a guest 3months out if the year allowing us to save space for a quilting studio the rest of the year. The quality of the bed and the assembly instructions/YouTube videos is very high. The bed is rated for 2000lbs and is easy to pull down and re-stow again. Highly recommend this bed manufacturer with full confidence.
