-
September 2023 by Peter
What a great experience. Got the grand tour of the store and bought a grain car as a momento of our visit.
-
September 2023 by Peter De Keles
What a great experience. Got the grand tour of the store and bought a grain car as a momento of our visit.
-
July 2023 by Josh H
I have been a customer of PWRS for many years now. Dan and the team have always been super helpful and a pleasure to work with. Dan is always willing to take time out of his busy day to talk on the phone about anything from orders to new product ideas.There website is a comprehensive ordering platform and is for that reason a bit of a struggle to figure out at first. But give it a little time and it's super easy to work with.From a massive selection, pre-ordering abilities, to goodie box options to hold multiple orders if needed temporarily, PWRS has you covered!
-
April 2023 by Justin Vannuijs
PWRS is great. Even if you have to create a account and learn how to use the platform, Its still great. I ordered 3 things from them and they came fast and safe. I live in the US and ordering from them is super easy. Even if the prices are a little steep its still worth it because they have a lot of stock that is sold out at other hobby shops which is great.
-
March 2023 by Bulletz
PWRS is set up for "whales" who spend huge amounts on a regular basis. They have a convoluted website that you have to "learn" how to use by having an agent call you. Their expectation that is communicated over the phone is you check back regularly and spend hundreds of dollars each time.Frankly this business is completely out of touch with the regular hobbyist and seems entirely designed around parting older, retired people with huge disposable incomes from their money. If that doesn't sound like you, look elsewhere. Unless you're dropping thousands they really won't care about your business.These guys are too rich for my blood.
-
November 2022 by true burrito
Extremely rude and unprofessional company.
-
September 2022 by Paul Turenne
I've been doing business with PWRS since I first got into N scale model railroading. I'm not even sure how I found their web site, but I am very happy I did. PWRS has a huge selection of N scale locos, rolling stock and accessories, everything you could ask for. I like the fact you can buy products and save them until you are ready to have them shipped to save on costs ( goodies box) and the Porters Points rewards are a nice bonus. PWRS has never let me down once, they package your goods very well and ship extremely fast. Navigating their web site is super easy and efficient. I like their emails telling you about new and upcoming products and pre orders. Keep up the great work PWRS
-
August 2022 by Shannon Sikora
I had a lot of doubts about, Pacific Western Railway System prior to sending and email to PWRS. My biggest doubt was the cost of shipping to the USA. I was surprised when I received a phone call from Dan. We had a great phone conversation and I really enjoyed learning about PWRS. Dan took his time to directed me through the back office and spoke about the goodie box system. The goodie box, was the key to the shipping cost.Over the past few months I had bought several items from PWRS and had them placed into my goodie box.I decided to hit the ship button for the goodie box on Monday. I figured this would take a few weeks before I would see my box. I was blown away when my wife said that I received a box on Thursday. I said what. Yes it was your goodie box four days later. The packaging was perfect and my order was complete.I must say you and your team did a great job. I give you, an all around score of A+.I look forward to purchasing more goodies from you.
-
July 2022 by Mark Huston
Arrogant, incompetent, silent when in their favor, archaic website………generally a poor place to try and deal. Look elsewhere………there are plenty of places who want your business………on your terms………..
-
July 2022 by Jeffery Pennycoff
i have received products form your company and when it arrives i am impressed how its packaged when it arrives and make me want to purchase more products from your company and very nice people to work with
-
April 2022 by Danny M
Their prices can be on the high side. I would shop around to modeltrainstuff.com, High Country Hobbies, Otter Valley Railroad, ebay, or facebook groups. I have not purchased from pwrs in over a decade and not interested in starting up again. Their website needs a complete overhaul. I know they will reply trying to show that they care. I had to return a few athearn locomotives that had missing part issues and one time they sent me N scale KATO locomotives instead of the HO version. I find sometimes the staff to lack empathy and to be arrogant.
-
February 2022 by Joe LLanes
Ordered 2 new locomotives from here and Dan was super helpful..if I need anything else definitely will be ordering again from this place.
-
January 2022 by Richard Mata-Reyes
Put my first ever order from them and had a delightful experience from the employees, they were very helpful in locating what I needed. Hannah is very friendly however I didn't necesarrily need to hear a conversation about her experiences for several minutes. Great prices great services highly recommended!!!!
-
January 2022 by Red Butler
Just got my four 5077 Pullman Standard boxcars all I can say is they are a winner PWRS you did great.
-
January 2022 by Lloyd Sim
Their selection of OEM manufacturers and their own NARC products cannot be beat!
