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December 2023 by Avneet Basati
Monika at petsmart south surrey had the most terrible customer service I have ever experienced. She was rude and not at all careful or welcoming to my puppy who was booked for a grooming appointment, she further cut him leaving him to bleed and be incredibly anxious & limping after. This was such a bad first experience to bringing a puppy to his grooming appointment, she not only was terrible at grooming him and left him injured and scared but also had the worst attitude from the moment I came into the store to the moment I picked him up. The store manager was also not helpful or seemed to care that my puppy was injured and scared. I will never be returning to this location or company - there’s plenty of other dog stores that actually care about the well-being of their animals and customers as well as have a positive attitude to be working with animals and giving advice or a good experience but NONE of that is received here.
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November 2023 by Kristen Y. Hardy
All the staff here that I have had the pleasure of meeting, are genuinely caring and go the extra mile to help assist with your pet care and/or pet food needs. I highly recommend this location for their friendly staff.
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August 2023 by Kidd McCoke
Just drove from Langley as it says it closes at 9pm. But they are closed at 8pm when I get there.Thank you so much for wasting my gas and time.Poor poor service. I’ll be sure to tell 20 or 30 people about this.Plus the people inside have no customer service. I got a sour look when I tapped on the door to ask why they closed early.
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August 2023 by Lexi Johnson
Friendly staff, good prices on pet foods. Sometimes out of Kaytee bird seed but carries good alternative options.
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August 2023 by Anne H
We came to look at fish yesterday. They didn't have an exceptional variety, and there was a tank full of dead fish..
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June 2023 by dmgdiane
A totally wonderful experience & Dallas feels energized & looks great . My neighbors love her grooming
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June 2023 by Adette Balot
Cleaned and organized well all the Staff was nice specially the groomer for the pet,they are all very helpful and informative on what is the best on our dog..
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May 2023 by Jenna Burch
It's a smaller Petsmart so not as much selection for pet food as the bigger stores. Staff are always friendly and helpful which is why I shop here.
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May 2023 by Robin Roscoe
Always a great location! Barrie is fantastic and she has such a love and devotion of care for the animals
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April 2023 by Shawna Shankar
Had everything I needed and the staff were friendly. The only thing keeping it from 5 stars is the high price point. I will definitely shop here again.
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February 2023 by Rob M
Booked a package for my dog to have a shampoo, nail clipping etc.When we picked up her dog we were told she was bleeding a little, but wasn’t sure from where. Ok , nice to own up to your mistakes.When I got her home and took her for a walk, when she was back in the house, I noticed blood all over the place. Her nail was cut so short. We bandaged her paw up and eventually it stopped bleeding.Also noticed several other nails were not cut. Guess after hurting my dog, the groomer decided to stop. Good thing we paid 51$.
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January 2023 by Jo Ro
Really friendly staff, the lady was about to leave at the end of her shift, but she was really kind and spent 15 minutes explaining the dog food brand for our puppy! Thank you for the amazing work!
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December 2022 by Christy Lewis
Terrible grooming salon experience! My dog was very scared after and the people at the salon were difficult to talk to and were very rude to me. The rest of the workers are nice and they’re helpful, it’s a good petsmart location except for the salon.
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December 2022 by Heather Howells
Please get your doors fixed. Everytime I go to this store the doors don't open. It is not wheel chair or stroller friendly at all.
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November 2022 by Bryce Gatenby
Cute location friendly employee has the almost everything seemed it was missing a couple things either due to being sold or possibly smaller location that doesn't get everything got what I needed and more !
